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The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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It was very easy to sign up. Grass was cut a few days later and They did a great job with my lawn. It looks great! I highly recommend.
I am very pleased with my lawn! Never looked better! Highly recommend if you need your lawn done! 😃😃
It is delightful to hear such positive words and it’s always a pleasure to serve you, Madalyn!
Clinton was very cordial and professional. Great job. VERY through. On time, trimmed and use of blower,
Thanks for reviewing Clinton’s lawn care work, Thomas! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Very well done I am very satisfied with this job
Much appreciated, nice and clean
Cut and very professional and knowledgeable
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Ramzi.
He actually did a clean job. It was a smooth cut. Our grass is looking smooth and healthy. Thank you!
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Josie.
Lawnstarter helped me find a reliable lawn care service.thanks! I highly recommend using this service.
We’re overjoyed that you’re enjoying your experience with our team, Daisy. Thank you for choosing us to help you in making your lawn neat and beautiful.
Signed up with LawnStarter, process was very simple, got a quote instantly. My lawn was mowed 2 days later, no issues. Lawn looks good, I got great service, and the price can't be beat!
It’s great to hear that you had a positive experience with LawnStarter, Ken. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
My lawn guy Cartouche is awesome. I would recommend him to do your lawn. Use Lawn Starter App, they are great & convenient.
Your words lifted our spirits today, Jodi. It means so much to us when our customers appreciate the hard work that goes into making each day at LawnStarter memorable.
I am very pleased with my lawn service. My yard is neatly cut and edged. There is no debris left behind. Overall this was a very professional job.
We’re overjoyed that you’re enjoying your experience with our team, Eugene. Thank you for choosing us to help you in making your lawn neat and beautiful.
I had my yard mowed today and when I got home I was highly disappointed to say the least! My grass was cut unevenly! They left patches of miscut grass all over the place! I walked my backyard and noticed that it all of it wasn't cut, they left a 6 foot patch in the back not even cut, the service was also suppose to do the edging, weedeating mowing and blowing. They didn't do none of what they said they would do and on top of that tried to charge me double the price for a long grass fee, which the only grass that was even close to being that was around my flower beds and they did no extra work to mow it just ran it over with the same mower that they did the rest of yard with, I'm not sure when a lawn mowing become all corporate like but they are def not about quality or customers, they still ended up charging me half of the long grass fee, I ended up canceling there service and will never use a lawn service like this again, it was the worst experience I've ever had with a lawn mowing company, see the attached photos for the quality experience, notice this is the spot where they didn't cut in my back yard you can clearly see my grass is not 9 inches, second photo is my back yard where they missed all the grass, third photo is the wonderful ending job that wasn't done! I would not remember using there service
Thank you for bringing this matter to our attention, Mike. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We will be reaching out to you soon to discuss our available solutions for your concern and make things right.
I read about LawnStarter and decided to try them. Lionel came to my home on the agreed upon date and time.
When he was finished, my yard looked terrific. Leaves gathered, edging done and lawn mowed. All debris was taken off premises.
Lionel and LawnStarter is one of my best choices for my home.
We’re so grateful that you took the time out of your day to share your review with us, K B. We’ll make sure that your pro Lionel receives your kind feedback. It will make their day!
The crew came today and did a great job cutting my large, overgrown yard. They were professional and efficient. I definitely recommend them.
April, it gives us much pleasure to know that you’re happy with the service you have received from us. Your kind words encourage us to continue doing our best to make sure every customer’s experience is a memorable one. Thanks again, and have a wonderful day.
I didn't like the fact that Elijah didn't give a time for his arrival, but all in all, we are satisfied with the work he did on our lawn. He cleaned up behind himself nicely (which my husband is a stickler for).
Hello, Michele! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
Crew was professional and listened to my needs and were up for the task. Tastefully and professionally done
Hi Chris, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
I'm truly happy with the results. The yard is free of weeds and all the clippings were removed. I'm looking forward to future projects.
It makes our day to hear that we were able to provide you with 5-star service, Kheresa. We’ll make sure the entire team at LawnStarter receives your feedback – they’ll be thrilled to hear your kind words.
Very happy 😊 Reasonable price 😀 Personable and professional. I look forward to continuing service. Thank you
Hi, Gary. You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
Aaron is quick and professional. Just like I did. This is a great service and came in handy. Outstanding
Hello, William. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!
I cannot speak highly enough of the exceptional service provided by LawnStarter. From start to finish, every aspect of their service exceeded my expectations.
Firstly, their professionalism is unmatched. The team arrived promptly at the scheduled time and got straight to work, demonstrating a high level of expertise and attention to detail. They were courteous, and respectful, and took the time to understand my specific lawn care needs.
Not only did they mow the lawn with precision, leaving it looking immaculate, but they also went above and beyond by trimming the edges and tidying up any stray grass clippings. The result was a beautifully manicured lawn that truly enhanced my property's curb appeal.
Moreover, I was impressed by their commitment to customer satisfaction. They were receptive to feedback and ensured that I was completely satisfied with the service before they left. Their dedication to delivering excellence is truly commendable.
What sets LawnStarter apart is its reliability and consistency. I have used their services multiple times now, and each time, they have delivered the same level of exceptional quality without fail. Knowing I can rely on them to maintain my lawn to such a high standard gives me peace of mind.
Overall, I wholeheartedly recommend LawnStarter to anyone needing professional lawn mowing services. Their expertise, professionalism, and commitment to customer satisfaction make them the top choice for all your lawn care needs. I will certainly be a loyal customer for years to come.
Thank you for your wonderful review of LawnStarter, Ricky! We're thrilled that you had such a positive experience with our lawn care services.
Our team takes pride in professionalism and attention to detail, and we're delighted you found us prompt, skilled, and courteous. We aim to meet and exceed your lawn care needs and leave your property looking immaculate.
Your satisfaction is our priority, and we appreciate your loyalty and recommendation. We look forward to continuing to provide you with exceptional service in the future.
If you have any further feedback or needs, please don't hesitate to reach out. We're here to help!
Great Service and Prices That website is great at find the right team for cutting grass and making sure its done right.
LawnStarter needs to refine their vendor assignment process. I say this because a day before I was expecting mowing service an email was sent to me saying my order was canceled. I had to resubmit my request and then hoped someone would show up. I had use the text the pro option within the LawnStarter interface to make sure they received my request. Upon arrival the vendor did a great job but the order they received only had me down for my backyard versus my entire yard. I don't know how someone at LawnStarter screwed up because I've always requested my entire yard be done.
Summit Gardening the company LawnStarter assigned me did a phenomenal job on cutting down my weeds and raking up everything they mowed. I definitely appreciated them paying attention to my special instructions by picking up everything they mowed and weed whacked versus just leaving crazy debris all over the yard.
Thank you for bringing this matter to our attention, Jeff. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We will be reaching out to you soon to discuss our available solutions for your concern and make things right.
The crew that serviced my lawn did a fantastic job. They were both kind, courteous and professional. I'm truly grateful for their expertise.
We sincerely appreciate you taking the time to share with us your experience at LawnStarter, Lakeshia. On behalf of our entire team, thank you for allowing us to serve you.
Answer: This company is a scam, they get your credit card and charge for "extra services you did not request.
Answer: I have spent nearly $200 and my yard still looks like trash. Find someone else to do your yard. These people charge for work they never complete!
Answer: LawnStarter.com does not employ lawn guys. They use contractors that might be in the area and willing to do the work. Neither are responsible for property damages like sprinklers, shattered windows, etc.
Answer: Hello, Margaret. Thank you for showing interest in our lawn mowing services. To further assist you, please call us at 512-772-1556 or 1-866-822-1766; They are open Monday - Friday, 6 am - 10 pm; Saturday & Sunday, 8 am - 8 pm. Thank you and have a lovely day!
Answer: http://lwns.co/SYEKkT/20240407 Use this link to get prompt service and a discount!
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Thank you for choosing our company to address your lawn concerns, Ron. We appreciate your business and positive review. Thank you.