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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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I have had numerous lawn services and Lawn Starter offers all the standard services but with a competitive pricing and great service. They always follow the set schedule, email in advance of an upcoming service, and have an extremely user friendly app on which to manage services (schedule extra services, skip a service, etc.) They are very accommodating and really seem to care about the customer's satisfaction. My lawn looks great and has received many compliments from viewers. In a field where there are so many different vendors from which to choose, I highly recommend Lawn Starters.
Daniel and his crew did an amazing job on my lawn. This was the first time I used his service. I am impressed!
Wow, this is exactly what we like to hear, Liz. We prioritize customer satisfaction, and your review reaffirms the hard work we put in every day. Thank you!
Jarvis did great gob cutting my lawn. He edged and blew away the clippings from my driveway and walkways
Thanks for reviewing Jarvis' lawn care work, Christian! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
They Was Nice And Polite Came Here And Did What They Had To Do. I Hope They'll Be The Ones Doing My Front And Back Yard
Thank you so much for the time to share your experience at LawnStarter, Mark. We take pride in knowing our customers are happy with their lawn mowing experience.
Did really good job, and very happy with the work. He was on time for the work and did everything that I ask for. Would definitely recommend to someone
Wow, this is exactly what we like to hear, Harshil. We prioritize customer satisfaction, and your review reaffirms the hard work we put in every day. Thank you!
I'm disabled and have been struggling with my lawn. They got it done fast, and I am blown away at how much was done. So thankful!
Thank you so much for the time to share your experience at LawnStarter, M G. We take pride in knowing our customers are happy with their lawn mowing experience.
I forgot I had services paused until this year with lawn starters. Elegant Lawn Services arrived and waited patiently until I called and received help from a really helpful customer service rep at Lawn Starters. He assisted me with resetting all of my information and getting back logged into the app. Elegant Lawn Services did an amazing job on my yard. Overall very professional, fast, stress free experience. Thanks
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Jamal.
Great communication and great work. He brought my lawn back to life. He was patient, answered all of our questions and got the job done!
Hi, Kay. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
Chris was very thorough in his consult and did a great job for what I needed. I am happy to work with him again.
Thank you for choosing our company to address your lawn concerns, Andrea. We appreciate your business and positive review. Thank you.
My lawn was serviced today by Travis with LawnStarter. He did a wonderful job. He was polite and very respectful. I will definitely use him again.
Thanks for reviewing Travis’s lawn care work, Morica! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Came out when he started and did a good job with our yard. I was impressed because our yard hadn't been done in a little over 2weeks
Thank you so much for the time to share your experience at LawnStarter, Puppy. We take pride in knowing our customers are happy with their lawn mowing experience.
Elton did a great job with my lawn this week, his attention to detail is exceptional. I am quite pleased with his work.
Hi S. S, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Gaylyn with LawnStarter came to mow our yard for the first time this week. He did a fantastic job, paying attention to even the little details. Their first service is even the low affordable price of $19 to see how you like their services before you sign up for weekly, bi weekly or even monthly services. You can cancel your membership at anytime, but I promise, you won't want to!
Wow, this is exactly what we like to hear, Danielle. We prioritize customer satisfaction, and your review reaffirms the hard work we put in every day. Thank you!
This lawn service was efficient and on time. They provided the lawn services I requested and returned all items back to their original place.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Elaine. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Lawn was terribly overgrown. My riding mower went out on me my lawn became embarrassing. Looks as good as it ever has.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, K R.
First time having Randy. Everything looks great. Glad we found someone reliable and who takes pride in their work
Hi Robin, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Michael was our service provider. He arrived on time. Since this was our first time meeting him, we walked the yard and talked through the job. We had good communication and he completed the project as expected. Thanks, Michael and LawnStarter for the great service.
It is delightful to hear such positive words and it’s always a pleasure to serve you, Terry!
I have to say this was more than a 5 star they were excellent and very professional. Couldnt have had a better job done from anyone, VERY SATISFIED
Hi Larry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
My daughter and I just moved down here from Chicago and I took my time looking into lawn care. I found this new lawn service and Nathan and his son came today for the first time and did an amazing job. They were so friendly and sweet too! Great first impression
Thank you for choosing our company to address your lawn concerns, Sheri. We appreciate your business and positive review. Thank you.
Great job on yard. Best it has looked in quite some time. Also was completed in a time manner. It appears Troy was a great choice.
Richard, we'll be sure your praise reaches Troy! Thanks for taking the time to support LawnStarter with your kind review, we truly appreciate it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.