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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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So I just had my lawn cut by Good Guys Lawn And Fence and I'm sorry but the service by Lawn Starters was terrible took forever to actually get someone out and OMG when they came out these 2 guys did a terrible job they cut it uneven left grass trimmings all over my yard front and back, then missed my entire section in the front by my front door I'm talking like you can't miss it unless your were messed up on something. Backyard was cut uneven and they didn't even weeded everything they needed too. Icing on the cake is they broke 2 of my yard lights. Just lazy, half-A** and very unprofessional work, I even tipped them 20% SMFH I'm so mad and I'm trying to get my money back immediately because if Lawnstarters call these guys service pros then they surely don't know what there doing in lawn business! Lol then they limit your size you can upload to only 5 MB which means crappier pictures and less of them these guys truly know what there doing.
Very neat and quiet. I barely knew he was here but the work was excellent, even my husband liked it and he complaine constantly.
Hi, Maya. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
LawnStarter is very easy to use. Services were set up and scheduled very fast. Jose did a fantastic job, went above and beyond, and communicated well. Will be adding additional services through LawnStarter soon!
We’re so grateful that you took the time to share your feedback with us, Brian. It’s our pleasure to serve customers like you. Have a wonderful day!
This is the first time I've had to hire someone for lawn care. I just spoke to them yesterday and today they took care of the yard. It looks great! That's what I call excellent service! I'm so glad we found them.
Hello! Thank you for your review, Susan! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Eric came out and did a good job I was pleased with his work will definitely recommend to a family member
Cheryl, we'll be sure your praise reaches Eric! Thanks for taking the time to support LawnStarter with your kind review, we truly appreciate it.
It took about 15mins to pick detail service from website for front and back yard. Then just pick a day and they come out do a great job.
Thank you for choosing our company to address your lawn concerns, Adrian. We appreciate your business and positive review. Thank you.
I needed help with a big lot of lawn and reached out to LawnStarter. They replied right away and within just a few days my lawn was taken care of for a great price! I appreciate LawnStarter and the lawn care provider they sent to me.
Hello, Kristy! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
Clay did a professional job. Some of the grass was over a foot tall and the mow made a huge difference! Thank you!
Mari, we'll be sure your praise reaches Clay! Thanks for taking the time to support LawnStarter with your kind review, we truly appreciate it.
Dylan did an absolute wonderful job! He was very communication and respectful. He kept good communication up to the time he came to mow our lawn. I will definitely continue to use LawnStarter for my lawn services.
Thank you so much for such a great review, Alexus! We are happy to hear you liked your first service with Dylan. The next ones will be just as great!
David responded to my questions immediately and promptly and I was so impressed with his ability because I was embarrassed by the way my lawn looked. Not anymore! :)
Hello! Thank you for your review, Christine! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
My son is serving his country overseas and in his absence a neighbor complained about his yard. I was able to set up a bi-weekly service from another state so his lawn would be taken care of. It was effortless to set up and John did a great job! Thank you!
Thank you for choosing our company to address your lawn concerns, Kerrie. We appreciate your business and positive review. Thank you.
This was a first of the year cut so we hoped for the best. Samuel was extremely nice and professional. He asked questions to make sure he did what we wanted/needed. He did a fantastic job, we are so pleased with him and the yard
Hi, Valerie. You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
Great service, and great communication!
Scheduling is easy, always easy to setup, or put on hold, and they do a fantastic job on the cut!
Hello! Thank you for your review, Walter! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Bruce lawn service completed my lawn in less than 20min, including clean up. Definitely look forward to the service that is already scheduled biweekly.
Hello, Miyako. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!
Service set up was quick & easy. Company responded quickly & answered all my questions. My lawn looks great!
Wow, this is exactly what we like to hear, Janet. We prioritize customer satisfaction, and your review reaffirms the hard work we put in every day. Thank you!
Tony did a great job in cutting the lawns around my home. Cleaned up areas. I was very pleased at the final outcome of the areas.
Hello, Donna! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
I needed someone quick and efficient. Now my yard looks great! My neighbors are happier when I outsource my lawn work and lord knows you need happy neighbors.
It’s great to hear that you had a positive experience with LawnStarter, Casondra. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Arnin, our technician with Lawn Love, did a great job on our lawn, considering it was extremely overgrown.
Thank you for choosing our company to address your lawn concerns, Lauren. We appreciate your business and positive review. Thank you.
I highly recommend using Lawn Care for your yard work needs. Everything was managed by their app. Rocco was quick and efficient. My yard, front and back, looks better than it ever did!
We’re so grateful that you took the time to share your feedback with us, Lori. It’s our pleasure to serve customers like you. Have a wonderful day!
I found LawnStarter online. The app was easy to use. Raoul showed up on time and introduced himself. He confirmed what I had requested online. Mowing, edging, and blowing debris from the driveway and sidewalk. Raoul did a magnificent job. Thank you Raoul.
Hello! Thank you for your review, John! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize that your experience did not meet your expectations, Brett. This responsibility falls on us, and we are committed to making it right. Allow us the opportunity to rectify the situation and regain your satisfaction. We'll be in touch shortly to explore the options available to address your concerns and ensure your satisfaction.