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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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They did a great job on my lawn, what a relief that they got it done so quickly and efficiently. They came soon after I call them. I didn't have to wait for weeks.
Ryan, showed up on time. He was very professional and knowledgeable. My yard looks great. I look forward to the next service date
Hi, Robert. You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
Beautiful work! Communication perfect and expectations met! Im a very happy customer. My grass was long and the personnel delivered!
Hello, Porsha. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!
My 1st time using the service and I was kind of skeptical but I was for sure satisfied with how my yard looks. Job was completed in a great amount of time even blew away scraps.
Thanks for sharing your positive review of our providers, Cara. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.
Great job! I am very satisfied with the service. I will definitely contact this company to come back out throughout the spring and summer months
Hello, Marquita! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
First time using LawnStarter. Out of town so I put total trust that it would be done. They (Truman), did not disappoint. On time. Did a great job. I will be seeing them again.
Hi Tammy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Francisco showed up and completed my front and back yard in under 2 hours! He did a great job and highly recommended using this service. I already signed up for regularly scheduled mowing visits.
Hi Alicia! We are happy to know that you're happy with the lawn mowing service that Francisco provides. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Alicia. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Yard looks Fantastic and the bush trimming also looks great completely satisfied with the work. Thank you
Thank you for choosing our company to address your lawn concerns, Dakota. We appreciate your business and positive review. Thank you.
My yard got mowed this morning by Alvaro through Lawnstarter. Al is professional and friendly! My yard looks amazing now! I definitely recommend lawnstarter to my friends!
Hello! Thank you for your review, Grace Xiaolu! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Michael is a very personable and professional young man. He was detailed oriented and clean up was excellent I don't have pictures at this time. Not at the property
Thanks for reviewing Michael’s lawn care work, Liz! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Service guy was professional, polite and efficient. He was all business. I look for ward to his service for the season.
We’re so grateful that you took the time to share your feedback with us, Barb. It’s our pleasure to serve customers like you. Have a wonderful day!
LawnStarter technician Chuck gave my lawn its first cut this season, and I am very satisfied! He was mindful of plantings and had an eye for detail. There is a lot of mole activity in the yard and he made sure not to scalp the raised areas. Communication is great with this company. They want to know your picky preferences before they come out. LawnStarter was the only company that responded quickly to my lawn needs. Within minutes they responded and I was able to hire them for the season. These guys mean business, and they provide a great service. I'm happy to have signed up with them!
Hi Lauren, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Martin did a wonderful job with my yard and communication was great. Definitely recommend.
Thanks, Martin!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Keisha. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
His team was fast and prompt. Kind and made sure to get the job done on time. When he was finished, he made sure to clean up before leaving.
Hello Diamond, glad to hear from you how happy our service turned out.
The online web site is easy to use and navigate. Joseph responded back to me in a very timely fashion. I do appreciate that. Colin and Anthony came to do the work and did exactly what I wanted and were very quick about it. This has been a good and useful experience. I would recommend to everyone who needs some work done outside. Thank you all.
Thanks for reviewing your pro’s lawn care work, Susan! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
I really appreciate the great job Otis did with our first lawn care cut at Lawnstarter. He created a beautiful scenery and great curb appeal, once again thank you for your service.
Thank you for choosing our company to address your lawn concerns, Dina. We appreciate your business and positive review. Thank you.
LawnStarter was very quick and easy to find and get the lawn care service that I needed. The app makes it convenient to schedule services.
Thank you for the positive rating, Jim. We appreciate your business!
I love this service. I just moved into a new home and had my lawn taken care in in just a few days. Great price and great service.
Hello, Karin! Thank you for leaving a positive rating. We appreciate it!
Zyler is very compassionate and well understanding when it comes to our lawn care. He went above and beyond to provide us with all our needs we required, he's very knowledgeable and respectful regarding the services we require. I would highly recommend him and his team to fulfill all your lawn requirements.
Wow, that was an amazing review for our crews! Thank you so much, Nick.
We needed to get one of our rentals prepared for showings, and Ryan and his LawnStarter team did a fantastic job on EVERYTHING. They raked up the leaves, mowed the lawn, trimmed bushes, and trimmed the trees. What did our client say? That everything looks fantastic (which is the typical reply when we hire them instead of doing it ourselves! Lol). Ryan, when my kids are older, I hope they run our business as well as you run yours, THANK YOU!
Thank you for the positive rating, Jay. We appreciate your business!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.