lastminute.comReviews 896

Purhased flight insurance as was flying because dad was deathly ill.

Cancelled flight because itinerary didn't work on the return.
1) call center could not change return flight even though the ticket was purchased 2 hours before.
2) if you get credit back it's on 70£ of a £800 flight purchase... So you get credit vouchers, minus the 100£ insurance you paid. So I got 700£ back
3) online when I was rebooking my flight they added another £100 to my 730£ flight.
Called the help number numerous times to ask why, they said they couldn't help and someone would get back to me by next day morning. They didn't. Called again they said they couldn't help and would have someone else call me. Finally couldn't wait any longer as prices went up so I paid another 300£ on top of the 800£ I paid for my original flight.

It's unethical and legal robbery.

I could have flown first class on a flexible ticket for that price.

Value for money = 0 if anything = minus.

Service of call center some people were very kind and sympathetic but utterly USELESS. Note caps.

The insurance I took out was s joke. I actually took it out by mistake by hitting s button I thought said next with the small writing next to it that asked for the additional insurance... sneaky... especially if you're in a rush because you just got the news your father is in his deathbed. He's still alive BTW.

The first time it asked for additional insurance I declined. The second time it asked next to the next button, the decline button a second time was on the lower part of the page you had to scroll down to decline.
Scoundrels. I'm refraining from using colorful language here.

The insurance is also partnered with bravofly group that purchased them in 2015. All I can say is i hope your stock dips to the far reaches of hell guys.

I booked flight and hotel for my mother's 75th birthday at half term with my son and 1. This was a 5 star hotel. I booked two garden view rooms for the special occasion. No communication from last minuet.com from the initial booking a year earlier. On arrival to the hotel at night on 19/10 I was told by the hotel staff that last minute had cancelled our booking the day before. The hotel was full.
Desperate, I tried to get in touch with the company with no joy and resulting in my mobile phone service being suspended And a bill of £122. To cut a long story short, close to midnight the hotel took pity on us and gave us a room for one night only that we all had to share. I spend 2 days in reception being passed from lastminuet.com to booking.com who had booked the hotel! Lastminuet's com response:
As the issue was resolved ( no thanks to lastminuet.com) an offer of £60
Shameless Lastminute.com
No concern of the stress, humiliation or ruining of a special occasion

I've had a terrible time with this company I have attempted to make a booking for the past 3 days and no one seems to answer the telephone number that I have been provided when I speak to someone online they just close the chat instead of helping me I've been transferred to four different people that haven't been able to help me me I'm trying to make a booking to go to my best friend's funeral with no help I used to think they were great but clearly they stop spending money on investing in training for good customer service.

After my payment was processed, suddenly I got other things that I paid for. I contacted them and they cannot even tell who they booked the tickets that I paid for. And of course, since then they refuse to give any information. Airlines say that LastMinute has ownership of the tickets. So basically, they steal your money and they they stop responding. Do not even go to "secret" fees that are applied after etc...

But do not trust my word, look what biggest newspaper in the world says about them. https://www.thesun.co.uk/money/*******/lastminute-charged-holidaymaker-882-to-cancel-trip-despite-paying-extra-to-avoid-cancellation-fees/