lastminute.comReviews 896

Booked flights to croatia with Jet2 through booking.com for September. We then found out through the Jet2 website that our flights had been cancelled and we should recieve our refund from lastminute.com. I have had no email from lastminute.com regarding the cancellation of my flight or my refund. I have tried to call them, but it says I am unable to contact someone on the phone due to their offices being closed. I have tried to email every single email address I could find online and I constantly keep getting bounce back emails as it says those email addresses dont deal with refunds. I have tried to contact them on twitter, but had no reply. Doesn't look like i'll be getting my money back for this flight. The company is a massive scam and should be shut down! Will not be booking anything through them again!

My flight was cancelled due to covid-19 and I have been waiting for the refund for over 6 months. Lastminute.com if you are reading this comment here is my Booking ID: *******706
I know the situation is complicated for everyone but I am starting to lose patience and hope. Since April, my refund is in "Finalising refund", what are you waiting for? I'm tired of getting pre-made answers from your customer support.
FOR EVERYONE ELSE, I WOULD NOT RECOMMEND THIS COMPANY IF YOU WANT TO RECEIVE QUALITY AND RELIABLE CUSTOMER SERVICE.

Shockingly bad customer service during what is a difficult time for everyone. And whilst all other travel companies either managed to deal with refunds quickly and easily actually DURING the peak of the virus, this company still cannot provide any assistance, no humans to actually talk to and despite saying they are processing a refund, 6 months later this is yet to be received. To add insult to injury, we purchased insurance for the flight that was cancelled so there should be ZERO ISSUE with refunding this flight. I will NEVER use this company again - bunch of cowboys.

Booked a city break to Berlin for the beginning of October, 2 months before this date i was made redundant and financially i would be unable to make this trip now with no job.
Over the phone i was advised a date change was definetly possible, however this wasn't the case and i was advised by email they cant do anything about it - so i'm losing over £300.
Shambles of a company that does nothing to help people suffering due to the current Covid crisis. Would not reccomend at all.

Had flights to Berlin cancelled in April, and applied or a cash refund instead of vouchers. Difficult to claim and was told I would be refunded to the original method of payment. Their site no longer recognises my booking reference and I am unable to get any answers from them. I have now received an email saying due to 'technical difficulties' they cannot refund to the card I used to make the booking and they want me to click a link and provide my bank details so they can do a bank transfer. Classic scam scenario! I have emailed to check if it is genuine but won't hold my breath as I have already been waiting for 5 months!

Worst experience I've ever had booking with last minute. I booked a holiday for me and my friend months ago for 6th September. I did not receive one email about anything during the COVID pandemic and later found out that the airline I was meant to travel with had actually gone bankrupt. I checked my last minute account and it said everything was still booked and even the option to "book luggage". I called up and they told me what I already knew and that they would file a "claim" for my money and that I didn't have to do anything else. I asked if my hotel was still ok and they said yes. So I booked a flight from easyJet and arrived in Amsterdam.

I got to my hotel, only for them to tell me that LastMinute had cancelled my hotel even though I never told them to, last minute had actually told me it was not possible to cancel my trip but could try and amend the date if I wanted to.

I paid for a full trip with last minute only to have to repay again and book everything separately last minute.

The service on the phone was appalling, they didn't care that they left us stranded in another country. They gave us no help and no guidance on what to do.

I will never book with them ever again and I hope it's enough to say you shouldn't either.

Last minute are yet to contact me and send me emails like they said they would. I will be sending the same review on every site so people will not have to experience the violation I did.

Book everywhere BUT here

Scam and should be reported to the Better Business Bureau and sued into oblivion. Booked a hotel through lastminute.com, received confirmation number for booking, only to show up at the hotel and they don't have my reservation because LMT never sent them one. Called LMT's "emergency line", only for the first person to hang up on me. Called 5 more times and was left on hold for hours and noone ever picked up. Stole $180 from me. Stay far away. This company is an absolute scam.

If i could use negative stars I would. Our flights were cancelled, by the airline, as were all their flights out of Glasgow.
This was due to corona and the restrictions applied to UK citizens into USA, as a result.
I tried to contact Lastminute and they made it impossible, their "customer service" lines were only playing recorded messages and there was no response to any emails, even those sent to their Italian Directors.
This was a package holiday and therefore entitled us to full refund within 14 days, per the Package Travel Regulations.
Their website cancellation process involves you requesting a quotation for cancellation, not allowing for full refund per the law.
I eventually found a working phone number and they refuse to give you any details, any supervisor contact and just keep reiterating that we would receive an email shortly with a quote.
The regulations are clear that the contract is between me and them and they are responsible for my refund, they refuse to acknowledge this and keep stating that they need to get the money back from their suppliers first and this could take months!
They are dishonest to the point of fraudulent behaviour, and i have reported them to the CAA querying their suitability for ATOL certification, given ATOL certification gives people false confidence in these people.
I am now waiting to hear back from credit card company to pursue a ‘chargeback' claim.
Do not, under any circumstances, trust this company with your money, they will not honour the law, let alone their ATOL certification and, if anything goes wrong you're on your own!

Hello everybody.
I warn you about a possible scam by LastMinute.com

Avoid them at all costs.

I briefly resume the situation:

- on 18-Jul-2020 I make a reservation with free cancellation
- on 20-Jul-2020 I delete it (please note: it's a "standard" free cancellation, nothing to do with Covid etc.)

- as today, 03-Sep-2020 I still have NOT my money back.

Customer service told me that they don't know the refund time (?!)
I've opened a dispute with my bank.

Never happened such a thing in years of reservations with Booking.com or Expedia.com

We bought hollidays with this scammers, we bought it on 13th of July 2020, we supposed to travel on 31st of August 2020, 5 days before we received an email that our check in openes in 4 days, triyed to check in when it was shown that it opened, but always got an error, we have contacted Jet2, and they told us that this flight was cancelled on 22nd of July 2020, and this scammers never told us this, spoiled our hollidays, and can't tell a date when they going to refund us, telling that they never know about cancelled flight, but Jet2, provide us with copy of email wich they sended to lastminute.com dated of 23rd july 2020, how can we get our money back we don't know. We not recomend this scammers to anibody, stay away from them!

Booked a holiday to Malta and i decided to cancel it due to Malta going on the cornoavirus quarantine list. I called them up asking for a cancellation. First time i called them they said i would be entitled to a full refund and i would receive an email in a couple of days. A week and half later i rang up again asking if my refund had been processed they then went and told me it would take 2-3 months for me to receive it and that i wouldn't be entitled to a full refund. As well as this before i cancelled it the company changed my return flight to 2 days later without informing me and it was only when i looked at my booking when i found out.