LaserShipReviews 1,902

I have the ring doorbell which they failed to ring or knock on my door. I seen a text that said package delivered. I went to get my package and it was gone. The lady put it directly on my steps but my as well put a sign saying take me because it was out in the open instead of between my two doors to the house! Checked cameras and some guy stole it. This will he the last time I order from anyone that uses this company. I've never had this experience with ups, usps, or fedex.

I waited all day on my birthday for my package to be delivered. After tracking it all day and contacting this unreliable delivery company, they assured me that my package would be delivered by 9pm. I waited patiently in my living room with my front door opened, there was no package in site. At 9:05pm I receive a notification stating that there was a failed attempt to deliver my package at 8:55pm. That was completely false! The delivery driver never tried to deliver my package. I'm very upset and disappointed in this service this is ridiculous! If your drivers don't want to deliver items at a particular time I would suggest getting reliable staff! My birthday was ruined because of the lack of professional service.

I ordered products from ULTA and Lasership apparently was contracted to deliver my package. Two men arrived at 8:23PM in a white van, delivered my package on my front porch, then proceeded to go over to the main house up the driveway and park there for approx. 5 minutes. I didn't even know any of this happened until my mom called me frantically saying someone is at her back terrace shining a light into the back yard. I quickly went outside and stopped the 2 men in the van as they were leaving the driveway, asking what they were doing. They spoke in a thick accent and said "delivered package - you 3003?" I said yes, but what were you doing up there (pointing to 3005 house)? They didn't answer. I told them to never come back again and that they were captured on camera - license plate included. They had NO BUSINESS going to the other house, PERIOD. VERY SHADY. DO NOT ORDER FROM ULTA until they STOP using this company.

So it looks like many many other customers have experienced the same load of BS as I have. Never heard of LaserShip. Package was supposed to arrive yesterday. I checked tracking at the end of the day, it stated "attempted the delivery but was unable to leave package" (no other explanation). I had a feeling this was a lie to cover their a$$, but I decided to wait another day for my package. Again, today, no show. I reached out to them by phone and they said they couldn't leave my package because there was no apt number. I checked on the tracking, and it was stated right there. Rep said, "there's no apt no. Put in our system". LIES. Never attempted to make the delivery.

This is the worst shipping company experience I have ever had. For the second time. I placed an order that was supposed to be delivered on 11/5/19. I checked the tracking and it said it was being held at the facility (without explanation). I sent them a message to find out why and they sent a reply saying it was already sent back to the sender. They did not even attempt a delivery. The package was very important and I am still in shock this this happened.

Today and for the second time this company "attempts" a delivery. First time was a few months ago. I had to send back what I had ordered. Its horrible and their customer service is terrible. The agent I spoke with told me they are done with deliveries at 9:30pm. It was 9:10pm when I was on the phone with him. Supposedly their attempt was at 8:53pm; which I call bulls**t. I hope Amazon will stop working with this company. Cause their customers are not receiving their packages.

I have contacted Amazon and requested to not have this delivery company assigned to any items I order. I have contacted LazyShip countless of times whenever Amazon assigns them to deliver my items to notify them not to leave the packages in the lobby of my apt building unattended, the courier will ring the bell to my apt but rather than bring it upstairs they will just leave it in the lobby unsecure where anyone who walks in can take the package, must be really difficult for them to follow delivery instructions or they just don't care. If you are having any issues with this company I suggest you contact Amazon and let em know to not have LaserShip assigned to your deliveries.

Friday Nov 1st I spoke with customer service in regard to a late delivery. I was told my package didn't come because the driver was off on Thursday! Um ok. In that same conversation i asked to have the package returned to sender. The rep advised me that the driver was out to deliver my package that Friday, so I figured I would return it myself. The package did not come. I called today (Monday) and was told that the package was delivered Saturday on a porch to which i questioned how, because the address is a school building. Also was told that my request for the return to sender was not transferred to the driver on time because he was out for delivery. If the package was "delivered" on Saturday and I requested the package be returned on Friday, how did the driver not get the memo a day later? I never received the package and they told me there is nothing they can do.

I have received two separate packages this from lazyship and each time I was home and the carrier felt the need to just leave it in front of my door, knock and leave without putting it in my hands. This is unacceptable. I live in a neighborhood where your packages are not secured and could easily be stolen. But obviously this company and their carriers don't care if the customers receive their merchandise. Who hires these people?

This is the worst shipping company I have ever dealt with. They said my package was delivered at 8PM to my office, but when I called they changed their mind and said "we're sorry it was not delivered yet". They told me it would be delivered the next day by 4:00, but it never came. I called several times and was told there is nothing they can do, that they can't reach the dispatcher and I would get a phone call back shortly. I never got a call back and I still don't have my package. The NFL.com website should never use this shipping company.

Deliveries never make it and driver forged my signature. Tracked my package all day while at home and never received it. The minute it stated it was delivered on Amazon. I checked lasership site and it stated delivered and signed and it had a scribbled signature (not mine). This is not the first this happened. Shame on Amazon using this carrier. Make sure when you order from Amazon that once the item is shipped. And if its shipped through lasership. Cancel your order!. You wont get your shipment. Dont use this useless carrier..

Delivery is the worst. Never hands over the package, always claims to leave it outside my apartment door, doesnt care is not secure or hidden since i live in an apartment building where anything outside the hallways is stolen. Customer service never take cares of my requests for answers towards my packages. Is just the worst i dont know how amazon can work with them. Lasership driver even stole the items inside my package and left the box empty.

If someone in amazon is reading this, please look at the 156 negative reviews this company has. First, my package was suppose to be delivered same day at 9 pm. IT NEVER CAME.
I Went to check the next morning and the package left the carrier at 9 something in the morning. I called to see where my pack may be. The representative completely dismissed the fact they were suppose to deliver the package the day before. It is now after 1 pm and my $#*! still isnt delievered. DISCOUNTINUE THIS DAMN SHIPPING COMPANY.

Upset i paid extra to for this bull $#*!. Now im behind in everything i need to do because of this carrier. Smfh!

This package was not delivered at my front door it was left by my mailbox on the ground anybody could've walked by and took this package the person stated they left it at the front door he didn't leave it at the front door and you didn't leave in my mailbox or you could a left it in my mailbox big enough for this package or you left at my garage door he was too lazy this items are worth up to $300 this could've been stolen unacceptable.
Drivers life you say you can leave at the front door leave at the front door don't lie

I received an email saying they had a difficulty in delivery. Reading reviews I have no mailbox for them to shove a package in and they don't get out of their vehicle for delivery. Update tomorrow when they'll try again I suppose. UPDATE*** AFTER REACHING OUT TO AMAZON LAST NIGHT. AND THEY PLAYED IT LIKE IT'S NOT THEIR RESPONSIBILITY TO SEE THAT THEIR PACKAGE IS DELIVERED ON THE GUARANTEED DAY THAT THEY CHOSE. AND EMAILING LASERSHIP I DID GET MY PACKAGE TODAY. SO I GAVE CHANGED RATING FROM A 1 TO 3 BECAUSE I DID GET THE PACKAGE A DAY LATE.

Delivery Personnel too lazy to deliver packages to the customers' doors. They either Jim into the mailboxes, which is illegal, or throw it on the ground by the mailbox for driveway. Companies that use this delivery company are more than likely going to lose business because of this delivery method. Did companies want their packages to arrive in a respectful manner, they need to stick with UPS, FedEx, or the United States Postal Service for Reliable service.