LaserShipReviews 1,903

My husband and I order many different things online through sites like Amazon. LaserShip carriers have reported 2 of our packages in the past as having been delivered when in fact, the 1st one was a laptop and was most likely stolen by the delivery person that evening (and we escalated this to both Amazon & LaserShip), and the 2nd was a box of granola bars. Now, we have reported them yet again for leaving a package outside of our obviously multi-unit apartment building. Our regular mailperson found it on the sidewalk and informed me. NO attempt was made to ring my doorbell and I worked from home all day without leaving, so that makes no sense to me other than just laziness. I have again reported them to Amazon and will also being doing so directly to LaserShip and the Better Business Bureau.

This company is horrible! I'm so tired of not getting my packages on time! Even worse, for it to be marked "delivered" and it wasn't. However, it might come a day or two later! Two days ago they claimed they left my package it at my door/ porch (I never got it). How? I have an intercom, if you ring it, it rings my home/ cell phones. Now, today it was marked "delivery attempted" and I was at my door talking to my neighbor at the time that they claimed that they came. LIARS! I was one the phone telling the "customer service" rep. My situation and she hang the phone up!

Unlike a lot of other users, I've had nothing but positive experiences with Lasership. I frequently get them for my Amazon same-day or one-day packages and I've never missed a package.

In fact, one of their workers used to call me before she delivered my same-days to make sure I was home. We eventually moved to texting which was so convenient. Very nice people.

The other reviews sound like how I feel about the Post Office--Utter trash.

This delivery company sucks big time. I order something that was supposed to be here at a certain time and day. Well, I never received my package on that day. It's been day 2 now and I still have not received my package yet. I look at my estimated shipment information and I was told something different. I was told that my package was put back on the delivery truck, because it was late. Today, I was told this delivery company delivers up until 9:30pm. Yesterday, I waited up all day and night for my package and it never came.

I do not know why companies used this delivery services to delivery customers products. This company sucks big time. If I ever order something again from a company and I see this delivery company on the shipment information, I will not order from them.

If you ever, ever, ever see Lasership on the company shipment information, that you order from, cancel your order immediately. LASERSHIP SUCKS BIG TIME

It's pretty sad that the workers are most likely stealing the products that people have ordered. I also ordered from Zara, (had no idea that they use this courier to ship their items). My package states it was delivered and left at front door but I never received anything. I tried reaching out to customer service but was kept on hold for over 45 minutes, so I hung up and decided to send a message, and still have no response from them. I just reached out to Zara to let them know the situation, now they are investigating. Worse shipping company ever!

Tracked a package as delivered at 4:10th and left at front door. We were home All day and no delivery was made! Will never order from a merchant who uses Laser Ship and phoned Carters corporate office to tell them so. My credit card was refunded. When I called Laser Ship they said if they didn't find it in 2 days to phone Carters. So basically they do nothing for 2 days and they are off the hook?
I SD urgent everyone let merchant know you we I'll only buy from those who do not use Laser Ship!

After all of the reviews & internet info I read about LaserShip, I was concerned after my packages indicated held up due to "external problem". Then I received both packages on 2 different deliveries. The 1st delivery, the delivery person rang my doorbell to let me know my package was delivered. (just like UPS) The 2nd delivery I went outside to get the package (my choice). I had the chance to chat with the delivery man. He was a kind, hard working individual. If he is a representative of the employees of the company, they will provide outstanding service as soon as they get familiar with the area they are working. I only gave an OK, because it would be nice to have an expected delivery date & time. I don't mind packages being held because they only deliver in my area on certain days, as all as they need to do is tell me online. I don't know if that was the hold up in delivery, or not. Give the company a chance. It is a shame that a few bad apples make it difficult for the good ones. As for packages being thrown from cars or stolen - not gonna happen unless someone wants to risk losing their job. They take a picture of the delivery or get your signature.

This company should be SHUT DOWN IMMEDIATELY. First of all I paid for expedited shipping. Package was held at a location for 2 days. I got my refund from the company for the shipping. Before going to work I checked the tracking and I couldn't believe it said at my front door at 12:41AM... I'm BAFFLED... Like who loads a truck at 12:39 AM, out for delivery at 12:40 AM and delivered at 12:41AM. I ordered Jeserys not drugs. I'm so confused as to WHY ARE THEY DELIVERING PACKAGES AT MIDNIGHT.

THEY STATE THAT THEY DELIVERED A PACKAGE, MY CAMERAS SHOW THAT THE PACKAGE WAS NEVER DELIVERED OR A LASERSHIP DELIVERY PERSON EVEN COME TO MY DOOR. TOOK ME OVER 2 DAYS TO CONTACT THEM AND THEN THEIR ANSWER WAS "IF MY DRIVER SAYS IT WAS DELIVERED; IT WAS DELIVERED" AND WHEN I TRIED TO CONTACT THEIR CORPORATE I WAS ON HOLD FOR ALMOST 1HR THEN I GAVE UP CONTACTED THEM VIA EMAIL AND THEY RESPONDED 2 DAYS LATER TOLD ME TO CONTACT THE SELLER BECAUSE THEY COULDN'T DO ANYTHING.

Dumb $#*! delivery driver left a package I order from amazon in front of my door! Keep in mind I live in a residential Building located in the Hood part of the Bronx. Common sense! Why would you leave a package front of a door in a residential building where any neighbor or outside BUM can just grab it and go! Ofcourse that was my case. I opened my front door and there I had an empty box with no Apple Air Pods Pro inside. I am going to report this driver directly with LaserShip because I have a strong believe the driver was the one who took my Item.