LaserShipReviews 1,903

I ordered coffee from Nespresso for next business day delivery last Friday. 7 days later, no package. I contacted "Lasership" to discover that their truck had broken down and that the package would be deliver on the next business day. Still no package. I then contacted them a second time. After holding for 25 minutes to speak to a representative, I was told that my package might be lost. WOW! GREAT JOB LASERNOSHIP! NEVER AGAIN! I'd rather have my package shipped to me by horse and buggy, than LaserShip.

My Walmart BF toys for my daughter were "lost in transition" aka someone else saw fit to steal them. I'll never ship with anyone knowing they use this company. One of the bigger items couldn't be replaced because it is out of stock so not only am I out of the product but also the BF price if I find it somewhere else.
It says my packages were due end of day 12/3 and no more updates after that. Today is the 5th and I had to contact Walmart to get a solution.
Hey lasership, keep your employees on a tighter leash.

If I could give no star I would! They are awfull! I was told a package was delivered to my door 3 days ago! I call and every other word out of the customer service reps mouth was ummmm... they could have cared less! She claims if it is Still on the truck I will get it today. I told her it said it was delivered 3 days ago! Yes mam it was a glitch in the system! If I dont recieve it within 2 hrs give them a call back. I told her thanks for nothing i have lost free items that are no longer available bc of the carelessness the company has if i dont recieve it! And hung the phone up! This place is UNBELIEVABLE!

I wish I could give this "company" 0 stars. If you have a Walmart in your area where you can do site to store PICK UP YOUR ORDER, DO NOT SHIP IT! I did all of my Black Friday shopping online. LaserShip lost my family's Christmas presents, some of which cannot be replaced because they were BF specific and others that are out of stock, so I'm losing out on BF deals and will have to replace them for full price. If you know that a company uses LaserShip run for the hills, it's just not worth it. I hope the mofo enjoying my mother's Roku dies a slow and painfully death.

Ordered from Victoria Secret, tracking number showed delivered on Dec 2. NOT HERE!
Spoke with someone in Customer Service at Lasership and sounded like he couldn't be a**ed to even care. The person told me "sometimes they say they deliver but it's not, maybe it's stolen, maybe it was dropped off at a different location, you know."
Are you kidding?!?!
It's SO upsetting that so many companies it looks like from all these other reviews use them and THEY SHOULDN'T!
But I bet their rates are cheaper than other more REPUTABLE shipping companies, so these retailers use what's cheapest.
In the end, we all get suckered in to selecting FREE DELIVERY - rather than pay extra $ for a PROPER and RELIABLE delivery company - and I guess we get what we pay for - which is PACKAGES NEVER DELIVERED!

The couple of times that I have ordered from Walmart they utilize this horrible shipping company that falsely claims to have delivered my package. With the poor reviews of this company I wonder why a company like Walmart continues to do business with them causing them to issue refunds for lost or stolen orders. If your order comes up as being delivered by Lasership I would recommend to cancel the order because more than likely you will not receive it.

I ordered an item and they delayed it multiple times. They blamed wal mart the seller, but really they had the item the whole time. Even told me "yeah, they left it on the dock, so it won't be delivered today, but tomorrow it will be." when it had already been delayed multiple times. The customer service and their childish attitude doesn't help. Worst delivery team. This package was also a present/party gift days ago but hey, it's wal marts fault that this delivery team keeps delaying it?

I ordered a coat from Zara and never received it even though tracking said it was delivered at 5:30pm. The crazy thing about about it, I was bringing groceries into my house at 5:30pm. My entire family was home at that time. We receive Amazon and FedEx packages dmn near every other day without any problems and we've never had a problem with packages going missing in the 12 years we've owned our home. When I called LaserShip, they kept me on hold forever. The guy said it was mistakenly scanned and when I asked when it would arrive, he put me back on hold before I could even finish the question. I called back, got another person in the phone and she told me that they were going to have to investigate and if I don't receive my package within 2 days, call the Zara so they can either refund me my money or replace the item. I was told tow different things! What kind of crap is that? Why is it Zara's fault? LaserShip knows exactly who delivered the package, so they should take it out of their pay or make them find my package! So now some broke down bum azz dude is out here rocking my husbands Christmas present! I told Zara to do better reviews on who they use for shipping... they would have seen LaserShips 1.8 rating.

I Love Ulta but will be forced to switch my allegiance if they continue to use this company as their shipper. They've had my package for the last four days and it still has yet to be delivered. Customer service has been nothing but rude and that helpful in getting this resolved. It's very obvious they just don't care. Good luck getting any item delivered through them. They honestly are not even worthy of the one star that I gave them, it would definitely be a zero. I'm just hoping some of these large companies are reading these reviews and possibly rethink their negotiations with freight companies because it definitely plays a part and whether I order from them.

A gift ordered from REI was scheduled to be delivered by LaserShip on Nov. 21. After receiving a series of notices stating it was on the vehicle for delivery, that delivery would possibly be delayed, that it was rescheduled for delivery the next day, that it would be delayed due to late linehaul, etc., and still not receiving the package on the rescheduled delivery date (Nov. 22), I contacted LaserShip customer service to advise the package was needed by Nov. 25. I received a computer-generated response, but nothing responsive to the actual issue. On Nov. 23 the status was updated to show the package had been delivered to my front door the previous morning at 8:38. However, I was at home all that morning sitting within sight of my front door, and there were no deliveries. I contacted customer service again and received another computer-generated response. In the meantime, I contacted REI and explained the situation. They said it was consistent with what they had experienced using LaserShip and sent a replacement out for me via a different company. Finally, I received a response from an actual person at LaserShip this morning (Nov. 27) apologizing for the experience and suggesting I contact the seller. There was no explanation for the complete lack of service they provided, but I will most definitely try to avoid companies using LaserShip in the future.

Lasership said my pkg was delivered never was until the next day. It could of been I called there drivers over paid thieves. Once again my delivery was supposed to be delivered mon today I'm notified it's delayed. It's now evening still no delivery. One thing I especially loved was being told to go back to where I purchased my product because it wasn't delivered. Really great ownership, great way to take care of your customers. We did not choose you for our deliveries absolutely no way!

Ulta, Bath and Body works, and Carters all switched to lasership, and they are the companies I order frequently. I have had nothing but issues with this company! The first time I noticed Ulta switched to Lasership was because I got my package delivered at 11pm by a car full of what looked like teenagers. I thought maybe it was delivered to a wrong address, and these people were dropping it off. But the timing of the tracking matched as it being from lasership. Last week I had a Bath & Body works package say it was attempted but could not be delivered to the location. I was home and there were no possible reason it couldn't be left at my house. Then it went to another state and I ended up getting a few days later. When I sent them a message about the issue(before it ended up showing up a few days later). I never got a response. Lastly, my Carters package said it was delivered yesterday at the exact time I was outside. No package was ever left. Although, 2 houses down I noticed a Lasership van was in the driveway. I didn't think anything of it, except that I thought to myself how much I dislike Lasership. Then, I got notification from Carters that my package was delivered... at that exact time I was outside and the van was a few houses down. I Called Lasership, waited on hold for 45 mins. The rep told me it was delivered to me and told me the description of the location it was left. Which didn't entirely match-said I had a black mat, which it isn't, but from a distance could look black. This leads me to believe the driver stole the package. He got a description on my house from a few houses down then marked it delivered! Had I not been outside while this all happened, I would have believed that it was stolen from someone driving by... which is what you would normally assume, not assume the driver stole it! I really hope this company goes under! I order online a lot and never had any issues like this from any other courier!

These is by far the MOST INCOMPETENT delivery service I have ever encountered;
They reported the item was delivered on a specific date/time
However, review of security camera footage DID NOT support that to be true.
I made two calls to the, to determine what they were going to do to resolve the issue, and got two different stories about why it wasn't delivered or what the whereabouts were.
Although we as consumers do not typically have control over who the retailer uses as the courier, i encourage anyone who has had the misfortune of dealing with these misfits to share their issue w/ the retailer on the off chance they are reputable enough to change who they contract with.