LaserShipReviews 1,903

Almost one week after delivery was supposed to arrive I decided to call and see why it was still being tracked to a location it arrived at 2 weeks prior. Guess what? They claim it's lost then proceed to tell me to call where I ordered it to get a refund. Also told me that if I couldn't wait for packages I should just shop in the stores because this stuff happens. Now I call the company I ordered from and while they're giving me a full refund I unfortunately have to reorder at full price which is 70% more than I paid on black Friday.

Tracking information had the package loaded onto the truck on 12/6/19 at 6:44pm in Mogadore Ohio and "attempted delivery, unable to leave package" at 6:45pm. It is interesting that it only took them 1 minute to get from their facility to my house, which is a 40 minute drive away. (We were home and have a security camera which shows no activity at that time.) Then on Monday 12/9, it had it arriving back at Mogadore.
Obviously, erroneous tracking information. Submitted 2 electronic inquiries online and no response. Attempted to use their chat feature which responded with "sorry, I can't understand you." Apparently it doesn't understand English. Called directly and waited on hold for 35 minutes to speak to someone. He was very nice and called the Mogadore facility directly to find out what was happening because as he put it "the scans are all over the place." I have been assured that it is being delivered today and that I will receive a call when it is on it's way. We shall see.
Prior to this, I called the vendor of the product I purchased to see if they had more information than me. They did not and when I described my frustration with Lasership, she said they had been having many issues with them. I mentioned that if they continue to use Lasership, I will think twice before ordering from them in the future.
UPDATE: After a few more days of no packages and no help, I was able to get the contact number for my local facility. I asked if I could pick up my packages and they agreed. I was able to retrieve my packages, although it seems a shame that I paid to have them delivered and they were unable to do it. At least this is an option if you can't wait any longer and live close enough.

Had a package "delivered" by lasership stating it was left at the front door and nothing is there. Called lasership customer service at 7:30 PM eastern time and finally got a response at 9pm. Our representative did not care at all about our package or our situation and even admitted that the driver left it at an address 2 blocks away from ours but is unable to retrieve it. Their protocol calls for a 2 business day investigation where the driver has 2 business days to retrieve the package and bring it to the customer. If the driver is unable to retrieve it after 2 days, the customer needs to reach the seller to say that the package is lost even though it's the shipping company's fault. Shipping is paid for and the company admitted the package was delivered to a different address and they continue to do nothing about it. We asked if the driver could bring it to the correct address multiple times and our representative stated that since it's a 2 day process, they cannot do that. They basically told us that their driver can literally drop off a package anywhere he/she would like to and it is no fault of the company or the driver. This sounds like a driver can get away with stealing packages rather easily and apparently Lasership is not at fault at all. In fact we need to contact the seller saying its lost even though it is their fault.
The customer service was also absolutely horrendous and they showed no empathy for our situation at all and made it sound like it was our fault. No apologies were made and they were giving us attitude when all we wanted was answers to where our package was delivered to.

Purchased a set of jerseys, paid for expedited shipping. NEVER received! Received an email from them stating that my package was left at the front door. I had them delivered to my work and someone is here all of the time. NOPE never received!
Called the "customer service" number and was on hold for over an hour. When someone finally did get on the phone I was told "I don't know why its not there yet, call the place you bought it through, its out of our hands now" WHAT KIND OF "CUSTOMER SERVICE IS THAT?"

This is absolutely one of the worst delivery companies I have ever dealt with. I purchased a jersey from the NBA store online as a gift for a secret Santa program at work. I placed the order on December 3rd and requested next day delivery through the NBA store website which I paid a premium for. The NBA store used LaserShip to delivery the product, and today is December 9th, almost a week after placing the order with the NBA store and requesting next day delivery and still no product delivered. I have tracked the package to a suburb of the city that I live in, it was delivered to that town the day after placing the order with the NBA store (they did their part in the process) and it has sat in the LaserShip facility for 5+ days with no attempt at a delivery to my home. Three days after the due date for the delivery, I called LaserShip customer service and they said they were busy from the holidays and that they would delivery two days from when I called them (the package is sitting in their facility less than 10 miles from my home). Just got off of the phone with the NBA store and they have refunded my purchase as I will miss the deadline for getting gifts to the secret Santa program. When I told LaserShip customer service of the reason for wanting the package they just laughed... I guess giving a secret Santa present to a child doesn't rate high on their priority list. DO NOT USE THIS COMPANY TO SHIP ANYTHING, THEY ARE HORRIBLE.

So after an already-day-late delivery, captain big brain LaserShip driver "attempted" delivery. I called LaserShip and after about 45 minutes waiting someone answered and told me a signature is required. How about an email stating signature is required? A text? PUT IT ON THE TRACKING PAGE? Nope. Nowhere did it say signature was required. Guess what? Now I get to wait 3 more days till Monday (and apparently take the f***ing day off work) because this ghetto prison company doesn't deliver Saturday like everyone else. It still says "package delivered" on the tracking page and if it doesn't show up Monday there's going to be a BIG problem.

This company is trash and any company that hires them WILL either drop them or go out of business. In fact, I believe all of the people in charge of this company that just don't care should be stood in front of a firing squad and shot dead. This trash "company" needs to disappear and fast.