LaserShipReviews 1,903

In the last two weeks, I have had two retailers suddenly use lasership. First Williams Sonoma package was delivered to a neighbor (who only lives there part time) even though there are huge address numbers on my building. Second Nordstrom package was attempted delivery - they said they needed a gate code but there is a person 24 hours at my gate. I had to wait 45 minutes to speak to a Lasership representative. These two retailers will ultimately honor my purchases but this company needs to be stopped now!

I'm trying to get a civil lawsuit together against lazership. My daughter's package was never delivered and we believed the delivery driver kept it. If your interested in sueing them please reach out to me at *******@gmail.com. I'm going to file a complaint with the FTC and see if I could sue through them. If you want this stopped I need your help in doing so. I'm also going to complain about Fashion Nova as well because they choose to use this shipping company. If you didn't get your package, a refund or another package shipped out from fashion nova please contact me. Thanks.

I had a $300 package from fashion nova and the delivery driver lied and said someone signed off of on it using the name "Day Day" which they never even came to my house.

Almost 2 weeks ago, I ordered a package through Lasership. I then receive an email saying it has been "delivered," but I never actually received it. I checked my cameras and contacted my neighbors even though I was home when it was "delivered," and I never actually received my package. I had to go through such a run around of being on hold for almost 2 hours with Lasership just for someone to tell me my package is "missing," as if I already didn't know that. To make things worse, the 2 customer service reps I spoke to told me that "technically, it's not our fault." Now, I have to contact the seller to receive a refund since lasership does not want to take responsibility. If I could, I would give 0 stars for such a horrible shipping company, and I would NEVER recommend this company to anyone!

Fast shipping! Though updates should be delivered better...,,

I got a package shipped to my house today the bad employee threw my package over my fence damaged my product not to mention it was raining out wen I got to my package it was dripping wet and box was falling apart from the rain. You need to stop hiring bad employees.

AVOID this company at all costs! They cannot deliver packages that are simple deliveries from all other shipping services like UPS, FED EX, Amazon etc. Laser Ship is clueless at best. My package is not 3 days late, message says:' Delivery could not be completed - Additional information required Tampa FL.'
Problem is no one knows what additional info is needed. Gap (where order was placed) cannot help, and Laser Ship cannot help. All contact info is correct including phone number. There is no way to contact the driver, customer service will not provide a phone number to the "facility" in Tampa, and I am stuck with no Easter presents. Advice from Customer Service was, "just wait ma'am the shipment will arrive eventually" PS - this is my third day of phone calls, on line requests for help, and easily 5 to 6 hours combined on hold with GAP and LASER SHIP. My advise is to boycott any company who uses LASER SHIP-

This company is a scam. It is my belief that they steal your packages only to resell them. Every single package I have gotten has been "lost" in transit however instead of contacting me they mark the packages as delivered. It is impossible to contact anyone and when you finally get through they hang up on you!

This delivery company is to deliver produce to my home every other week. I am about to cancel my orders because the delivery people out of Taunton Massachusetts can't be bothered to deliver to my door. They have delivered to the middle of my driveway in a snowstorm even though the drive and walk were shoveled and salted, to the middle of my front walk and now today they put the package in my drive (next to my walk) on a wet surface. That means that the whole bottom of the box was wet and nearly broke open when I brought it inside. Please don't use this service for any reason, especially out of Taunton Massachusetts.

This toy was taking by one of the managers and he put it on his disk as he like this kind of toy, in the main time I was asked him that I can fix this package and send it back to the customer he said no, like another manager takes the Calvin Klein gray Jacket with fuerr on the hoodie, another one from the overnight take Nike shoes size 9 with him in his bag when he leaves on the morning and I did send photo to the MG but no way he take it with him

First and foremost I will never order through Walmart online again because they pick Lasership as the carrier for some items etc. The delivery person literally threw my package wherever they wanted to, it was NOT left in front of my door like it should have been! I will always order with Amazon because simple instructions clearly aren't followed with Lasership delivery people! People in my apartment building steal packages! My package was left downstairs in the hallway! IT CLEARLY SAYS FRONT DOOR, not the HALLWAY! MY APARTMENT LETTER WAS ON THE SHIPPING LABEL! I am very upset!

This is the worst delivery company I ever dealt with they give you false stories about your delivery. Why pay for 2 day delivery and you receive it a whole week later.

I never received my order cause they delivered in wrong address and someone took it! And that's was two orders. And just the other day I found another person's packaged sitting in a parking garage where I work at. I gave her her package. She lived a foot down from parking lot. Thank God I saw the package to give to her someone else could've took it. So I 'm giving one star which it's too much. Need to talk to these stupid delivery guys. They are terrible.

My package says delivered at 3:02 pm, I never saw anything on the ring doorbell, and also checked outside at 3:50pm(no package). My package was brought to me at 5:00 pm from a neighbor torn open. Y neighbor advised all the item were scattered outside. So unhappy with this delivery service. I work from home and in the living room 8-5 mon-fri, never received a knock at the door.

Cannot reach anyone, and when you do - you cannot hear anything over the phone because their system is always "acting up" Just awful.