LaserShipReviews 1,903

I ordered three expensive palettes from Sephora during the VIB sale and they used this horrible company to ship them. The package made it to the final delivery facility in New York, then got stuck there for 3 days with no updates or estimated delivery date. I sent them a query by email, two days later they update the package as loaded onto vehicle and as delivered a minute later after that. Obviously this is not possible and I received no package. An hour later they send me a response saying they are unable to resolve my issue and will contact me soon. So package is obviously lost/stolen and they accept the fact that they lied when the package was marked as delivered. Unacceptable behaviour and obviously they are protecting or working with the thieves.

Also, it is funny how they can deliver packages with lower priced items while they manage to lose popular/expensive items. Coincidence? I don't think so. I am sure Sephora will make it right but I am really upset at the fact that this thieves are getting away with stealing expensive stuff and most likely selling them.

This company is the worst delivery company. I never get my package on time or never gets delivered! I do not know why Amazon keep using this company.

The people are racist, rude, confrontational, mouthy. The "team leaders" are the worst because if you go in & do a good job, they feel threatened that you may get their job so they so all they can go get you fired by tattling or blaming you for mis-sorts but they do these "mis-sorts" on purpose just go try to get you in trouble. It's quite pathetic. There are a couple team leaders, Paul, Stephanie & I can't remember the other ones names but they are all the same & they need to learn how to act in public first of all but 2nd, they need to learn something, ANYTHING, about how a business runs because they don't have a clue & think yelling & making other employees feel like crap is the way someone considered a "team leader" should act. They're all lazy & are terrible at their jobs. And maybe they are just miserable in life in general & that's the reason they feel the need to come to their job & try to power trip on everyone else & treat their fellow coworkers like crap. Most of the employees here are like this though, racist, mouthy, rude & most seem very uneducated... It's sad that you seem uneducated ata package handler job... something a monkey could do but these people still seem just not all that smart overall.

Literally looked out my door two minutes after delivery and nothing was there. They even took a pic but didn't show the apt number. They prolly took a picture and stole the package. Like why they didn't get the door number. They knew exactly why they was doing. Pissed off.

I have had 4 packages in the last month that were mis-delivered. These retailers are losing money by having to resend product. I have submitted claims and reports and I get NOTHING back. I am currently on hold with them now trying to ensure that a package scheduled for delivery tomorrow gets to me. Call volume and wait time is HIGH dude to an influx of calls... makes sense, They suck.

It takes the lasership carrier 2 weeks to deliver a package. Additionally, when they do decide to deliver it's around 10:30pm or midnight. And sometimes the package NEVER arrives or they scan it delivered but they don't actually deliver the package.

Well I had a order with Nike from the Nike app. I ordered a pair of mismatched Jordan 1 low se on March 31,2021. Well my order was preparing shipment until April 8,2021. And estimated delivery was April 12,2021. Somehow my package is given to lasership and my heart dropped I was scared but I had no issues at all and carrier came to door took pic and knocked on door. I guess I got lucky someone actually cares about what they do. My shoes got here at 10:00am April 12,2021 today

LaserShip is by far the worst place to have your packages shipped through. When ordering from a retailer that uses them, I suggest upgrading from standard shipping to avoid shipping through LaserShip. My package was sent to their facility on 04/05/21. It was out for delivery but somehow ended up back at their facility, why? I had been in communication with someone at the office located at 8475 Western Way #160, Jacksonville, FL *******. She continued to give me the run-around about my package. My tracking # states that my package is at their facility. However, no one can locate my package. I finally had enough and asked to speak to a manager. Of course, he was not available, so I was transferred to a voicemail. I did leave a message and have yet to receive a callback. I called back today, 4/12//21, and spoke with another female. She was confused as well about where my package was. A guy came on the line that said he was the manager and proceeded to talk over me as I was trying to get answers, then yelled. "your package will be reported lost, call the seller for a refund or a replacement," then hung up! Really?!?! Are you serious!?! I am very disgusted that any retailer would do business with this company. I need answers as to what happened to my package! The "manager" advised me to call the retailer and ask for a refund or have them reship it. How unfair is that to me as the customer and the retailer? Are the employees walking away with packages and advising customers to reach out to the company for a replacement or refund? Either way, this is sad! This company should be held accountable for all of these "misplaced" packages. I do not see this company being around very long.

I wish Walmart would have used UPS instead this is a joke. This is not acceptable and now on the phone with Walmart again.

Cannot get any help. No one answers the phone. Online states, "delivery attempted". Totally not true.

Tracking on my package by LaserShip indicates package was delivered to my front door. This package has never been delivered. Inquiry opened with LaserShip 1 day after proposed delivery--Case #*******. It has been three days and LaserShip is yet to provide any information. I would advise Anyone and Everyone not to ever ship by this Company.

I have not personally had a run in with LS, however I work in an apartment complex leasing office. We are very fortunate to have good residents who are honest and bring packages to the office when they are left where they're not supposed to be. LS has been "delivering" packages to the mail station, but just dropping them outside for everyone to see and/or take. Thankfully, I have one or two residents who see the packages and bring them to the office. If you live in a complex that does not have package acceptance, check your mailbox area or leasing office! This is the worst of the worst in delivery services!

Every time a retailer uses LaserShip the package always gets returned to sender. They put an excuse that they tried to deliver but since I work from home I know that's a lie. Multiple times the item I ordered is out of stock when I realize it wasn't arriving so I couldn't even re-order.

No one should use this company.

It's just the worst delivery service. Support is simply useless, useless. They send an answer that they will figure it out, but they do nothing. Now, if, when ordering, I see that they will deliver, I will cancel. Because they lose the paсkages and lie that they delivered. Terrible service.

This company can care less about people's packages. They will leave your package at the wrong address or anywhere else but where it's supposed to be. I'm gonna give Amazon a time out until they bring back their delivery options because this lasership is the worst.

My package was delivered directly to my door,, i live in an apartment complex and looking at the reviews i was a bit anxious but i would recommend this shipping company, also this package was shipped by amazon

A lot of reviews complain about crappy service and theft, I ordered clothes from REI, they came a day early

Oh boy, what an adventure this has been! I placed an order through Under Armour
On March 3. It made it to Charlotte, NC on March 6, and has been there ever since. If you reach out to LaserShip customer service, first they're going to tell you they can't find your tracking number, or you have the wrong one. No, y'all are just terrible. I gave up on ever receiving the original order. I reached out to Under Armour and they said they would ship a replacement order. Great! Yeah, that one has also been sitting in Charlotte, 5 hours away from me. I reached out to LS customer service once again. First she couldn't find my tracking number, but then found the info once I gave my last name and zip code. Ok, we're making progress! She says it'll be delivered in 1-2 days. Sweet! Victory! NOPE! 5 minutes later I received an email from LaserShip basically saying, sorry, your address is outside of our service area and we're sending the package back to the seller. Ok, now what? I reached back out to customer service and she said," I'm sorry, we don't ship to your zip code. You should reach out to them and arrange reshipment." I laughed! Y'all "lost" my first package, and now you're telling me you can't deliver the second, and I should have them reship!? If they use you I won't get it! Thankfully Under Armour
Is going to issue a refund, but I'll honestly be surprised if they even get the package back.