LaserShipReviews 1,903

I have never had any issues with any shipping carriers and services I have previously used until I used LaserShip. I used them a total of three times of the last few years and every single time, my package was marked as delivered, but never delivered. I don't believe in coincidences, but this has never happened with any other carrier except them. Their customer service is hard to get in contact with and when you do are extremely incompetent and uncaring. Stay clear of them if you have the option, they are truly the worst.

BBB needs to step in & shut this crap-hole co. Down! They're stealing items from packages! Incredible!

I won rare shoes on a nike app and never received the shoes from this company. I have emailed and called this company so many times and they finally told me "OH WELL". They told me to call the seller and deal with it. What a great company! I would encourage to read all comments so you know what to expect with LAserShip. Good Luck to all and shame on who ever owns this company.

The world needs more sweet & patient people like Victoria! My package was delivered to a non-existent address & is still MIA at this moment. But Victoria was so friendly & seemed to genuinely want to help me figure my situation out. Before her I had called Free People who essentially told me "Sorry, not our problem, you have to call the carrier." To go from that conversation to her was truly night to day - even after being on hold for 25 minutes > :) Give Victoria a big raise & protect her at all costs!

I have no package that I have waited over a month for. Contacted them multiple times. I keep getting told package was delivered to my front door. I do not have a front door, its a building with a package room so lie number 1. Lie number 2 they literally keep confirming package delivered so the company wont even give me store credit.

My package was not delivered at my door yesterday. I never heard of this company before. So where is my damn package..

Said package was picked up in OH and package should have came from KS, then with less then 24 hours it said the package was delivered at my front door which it was not, never found my package.

I placed an online order with fashion nova on May 5th and received a text from Lasership May 11th saying my package was delivered. I was sitting on my front porch when I received the message, no package was ever delivered to my home. I decided to google Lasership and all the reviews are terrible and 80% of the reviews are regarding stolen packages! I contacted Lasership customer service and they were no help at all and extremely RUDE! I have contacted the BBB and filed a complaint as well.

This is the first time I've bought from a seller that used this company and I waited hours for my package, called Amazon and the representative told me to wait until 8pm it is now 8:30 so I called again and I was told if my package didn't come tomorrow by 5pm I'll have a replacement or be refunded my money this is horrible I spent $50 on the items I bought, all the reviews about this company are accurate, this company is horrible hopefully i by my stuff by tomorrow if not I'll ask for a refund and order from another seller, PLEASE DO NOT ORDER FROM THIS COMPANY I AM BEGGING YOU!

Isn't your whole job and only job is to deliver packages? So you have no regard for the person's package? You are too lazy to walk up to the door, you just throw it from you front yard! YOUR WHOLE JOB IS TO DELIVER PACKAGES AND YOU SUCK AT IT!

You have zero stars, but the website wouldn't let me keep it at zero.

Been waiting weeks for an expensive pair of Adidas i had ordered(i'm a collector), and they supposedly were delivered yesterday 5/9/21, to my address. No pic taken for proof. Bad sign right there. I live in an upscale condo community so these were'nt taken from neighbors. Cant even get in touch with these idiots by phone because the volume of calls are too high... hmmmm i wonder why? Because your friggin drivers are most likely theives! Its easy to put 2 n' 2 together here. Shame on Adidas for using these $#*!s. Ive never had a problem until now with them using this $#*! delivery service. I would love to catch some low life driver thats probably never had a full time job driving off with my kix... id curb stomp you right then and there.

They insist that my item was delivered, but I never got it. This seems to be their norm. I don't trust anything they say!

I ordered a package on 5/3 and paid for 2 day delivery. It is 5/7 and my package is still in the same place it was on 5/4. Mind you it is only a 2 hour drive away from me. I would not have minded the road trip instead of this piss poor service. And this is not a damn covid issue unless the entire facility is out because of it. I get packages from across the country in 2-3 days and 7-14 days internationally without paying extra for expedited shipping. Why any company does business with them is beyond me and Under Armour has lost a customer in me and my entire basketball for their poor business decision to deal with this bottom level company.

I wish i can give it a 0 star. There reliability is horrendous, i don't think there is one time I've used them and my delivery came in time, and whenever they don't it says "they tried to deliver the item" what does that mean u cant drop it off my house?! Dont use this company for delivery. EVER.

Ordered a pair of shoes from Adidas's website. I was never given the option to chose my delivery method or company. This company called Lasership "delivered" my package. I went to get it 10 minutes after seeing notification and nothing was there. My neighbors who will give me packages that accidentally go them said they hadn't seen a thing. Adidas says they will not refund me because Lasership says they delivered it. Lasership says they will not reimburse me because they "delivered" it. Mind you there is no proof of delivery beyond the homeless looking fella who delivers your package out of the back of his personal rust wagon of a car. If I were a betting man I would say this business will be in federal court or filing for bankruptcy within the next 2 years. COMPLETE JOKE

I've had a package on hold for multiple days now, and when I call the company they shrug their shoulders and say "It's coming tomorrow" For almost an entire $#*!ing week now. It's as if all the customer service employees read off the same script.

Do yourself a favor and STAY FAR AWAY from Lasership. Absolute garbage

I purchased an order from Estée Lauder. I get a text that said lasership delivered my package at 5:00pm. That's funny I was outside from 4-6pm. And of course they said they started an investigation and couldn't locate my package. Maybe you should investigate your drivers better and you may just find alot of those packages. Then I had an Office Depot order and unfortunately they used lasership. Never received my order! They stated it was left at the door. Of course their investigation turned up no package. Bull$#*!. Companies should not be using lasership. Or maybe they should be taking photos like Amazon does. Every driver that "loses" a package should be "investigated" maybe more people would get their items. That company should be ashamed of themselves. I work hard for my money. I don't appreciate being stolen from.

I'm waiting for an underdog lawyer to take on a class action lawsuit against this company and sue them for theft! They, like everyone else has stated, claimed my packaged was scanned on the vehicle at 10:18am and left at my door at 10:19am- what Superman can get to my door in 1 minute? I called to investigate and Lasership read from a script saying they updated my tracking and did everything on their end, and I said "ok, how about let's start with breaking down to find the driver on that day and route that "delivered my bedding" and they HUNG UP ON ME. THE FBI NEEDS TO INVESTIGATE THIS COMPANY ASAP.

The delivery person took a picture of the package on the floor in the hallway of my apartment that's doesn't show the apartment number at. I live in a complex so all the hallway look the same. Came out to retrieve and my package and there was nothing. The driver took a picture of the package in the hallway and then took the package back for their own personal use. Contacted lasership they did nothing the worst delivery company ever!