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Laser Co

4.6

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From the business

LASER is Australia’s home-grown tech brand (est. 1987) creating everyday electronics that are reliable, great value, and easy to use.

Our range spans audio, home entertainment, smart home, power, and IT accessories—designed in Sydney with local warehousing, fast fulfilment, and responsive customer support.

We partner with leading retailers, online marketplaces, and industry resellers nationwide, backing every product with warranties, rigorous compliance, and a commitment to sustainability. With over 35 years of experience and established teams in Australia, Hong Kong, and China, we bring new technology to customers quickly and responsibly.

Agile and innovative, we stay ahead of emerging trends, tailoring solutions to meet diverse needs. From concept to completion, we focus on quality, service, and tech that works—whether enhancing homes, empowering workspaces, or making life on the go easier, all with a trusted Australian name.


laserco.com.au
Macquarie Park, NSW, Australia
+5
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Laser Co Reviews Summary

Laser Co has a rating of 4.6 stars from 973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and shopping experience. Laser Co ranks 10th among Electronics sites.

service
82
value
5
quality
15
This company responds to reviews on average within 13 days

Instant Feedback

1,050 reviews

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1 review
0 helpful votes
Follow Ivan S.
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No problem with product just the fact that it was not left at my front door was an issues because Laser wanted a signature for this cheap part, as a result I took much longer to get.

Please give the option to leave at front door.
Unless I missed it on check out.

Date of experience: March 11, 2026
Punit K. — Laser Co Rep
2 days ago

Thank you for your feedback. We’re glad to hear there was no issue with the product, though we’re sorry the delivery process caused frustration. We understand the convenience of having the option to leave an item at the front door, and we appreciate you raising this. Your comments have been noted and will help us review the checkout and delivery experience 🙂

Australia
1 review
1 helpful vote
Follow Ray B.
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Easy to locate what I wanted on the website and then following through with ordering and delivery was very fast and efficient.

Date of experience: February 17, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Ray. Great to hear the site made it easy to find what you needed, and that ordering and delivery were fast and efficient. We really appreciate you coming back to Laser again.

Australia
1 review
0 helpful votes
Follow Brooke C.
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Extremely efficient delivery
February 7, 2026
Updated review

Extremely efficient delivery. I haven't used the headphones yet so I have no feedback on the product.

Date of experience: January 29, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Brooke. Great to hear delivery was extremely efficient, and thanks for choosing us after seeing it on the Today Show. Once you’ve had a chance to use the headphones, we’d love to hear what you think.


Very quick and easy to use
January 31, 2026
Previous review

Very quick and easy to use. Excellent price.

Date of experience: January 21, 2026
Australia
1 review
0 helpful votes
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My shopping experience is usually great, but I have...
February 7, 2026
Updated review

My shopping experience is usually great, but I have had to purchase the same product 4 times in the last year as the Netflix button stops working on the remote. Same problem every time.

Date of experience: May 1, 2025
Punit K. — Laser Co Rep
1 month ago

Hi Bronwynn, thanks for sharing this. We’ve reached out to you directly to get this resolved properly. Having the Netflix button fail repeatedly is not acceptable, and we want to make this right. If you need anything further, our support team is here: https://help.laserco.com.au/support/home


This is the third remote I've had to buy, this year, I...
January 9, 2026
Previous review

This is the third remote I've had to buy, this year, I have a Hisense Smart TV the Netflicks button on the remote just stops working after a while.

Date of experience: December 29, 2025
Australia
1 review
0 helpful votes
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Item when posted, did not have my street address, just...
February 7, 2026
Updated review

Item when posted, did not have my street address, just name/suburb/state. Post Office rang me and confirmed my full address and posted item. Excellent Post Office service. Don't know what happened to Laser posting, as my full address was automatically given with payment service. Hope it doesn't happen to anyone else.

Date of experience: January 28, 2026
Punit K. — Laser Co Rep
1 month ago

Hi Bronwynn, sorry for the experience and the lack of follow-up. We can see you have contacted us before, and we want to fix this properly. Please contact our support team here and we’ll pull up your previous case and resolve it: https://help.laserco.com.au/support/home


Easy navigation on site
January 28, 2026
Previous review

Easy navigation on site

Date of experience: January 17, 2026
Australia
1 review
0 helpful votes
Follow Kirra M.
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Fast shipping great service will be back to buy more stuff when needed

Date of experience: January 27, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Kirra. Great to hear shipping was fast and service was smooth. We really appreciate your support and look forward to helping next time you need something.

Australia
1 review
0 helpful votes
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The product fell off straight away
February 5, 2026

The product fell off straight away. Not useful at all

Date of experience: January 26, 2026
Punit K. — Laser Co Rep
1 month ago

Hi Donna, thanks for sharing this. If the product fell off straight away, that’s not how it should perform. Please contact our support team here and we’ll help troubleshoot the install and organise a replacement or refund if needed: https://help.laserco.com.au/support/home

Australia
1 review
0 helpful votes
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Prompt delivery
February 5, 2026

Prompt delivery. Product as expected and works well.

Date of experience: January 26, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Leigh. Great to hear delivery was prompt and the product worked as expected. Appreciate you taking the time to leave a 5-star review.

Australia
1 review
0 helpful votes
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This order arrived within 3 days of purchase
February 2, 2026
Updated review

This order arrived within 3 days of purchase. The website is easy to use and checkout was quick and simple. Very happy with my purchase and the service provided.

Date of experience: January 24, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Sue. Fast delivery, easy checkout, and happy purchase - love to hear it. Appreciate your continued support.


Website is easy to use
January 26, 2026
Previous review

Website is easy to use. Checkout is quick and simple.

Date of experience: January 15, 2026
Australia
1 review
0 helpful votes
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Always responded to my queries about the products. Shipping a bit slow but that's probably not their fault

Date of experience: January 14, 2026
Punit K. — Laser Co Rep
1 month ago

Hi Mary, thanks for the feedback. Great to hear our team was responsive and helped with your product questions. Noted on shipping speed - we’re always working to get orders out faster and keep delivery timeframes clear. Thanks also for choosing Laser for charger safety.

Australia
1 review
0 helpful votes
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I placed this order after coming across an ad on my...
January 24, 2026
Updated review

I placed this order after coming across an ad on my tablet. I usually shop on my laptop, easier to navigate and see the next steps in ordering and paying. Bit messy but got there. Delivery was quick. The date of my order was early January, 2026.

Date of experience: January 5, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Kaye. Great to hear delivery was quick and the product impressed, especially after your daughter’s earlier experience with another brand. We also appreciate the feedback on ordering from a tablet - checkout should feel clear and smooth on any device, and we’ll use this to improve the mobile experience.


Bit clunky buying via tablet but!'m used to shopping...
January 15, 2026
Previous review

Bit clunky buying via tablet but!'m used to shopping on computer. Clear picture and description of product. Gift for daughter.

Date of experience: January 5, 2026
Australia
1 review
0 helpful votes
Follow Jane H.
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An easy system to navigate and delivery was prompt.

Date of experience: January 14, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Jane. Great to hear everything was smooth from browsing to delivery. Thanks for choosing Laser.

Australia
1 review
0 helpful votes
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Fast and efficient, based on previous goods purchased.

Date of experience: January 12, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Anton. Great to hear everything was fast and efficient, and we really appreciate you coming back based on previous purchases. Thanks for choosing Laser.

Australia
1 review
0 helpful votes
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Very pleased
January 22, 2026

Very pleased. Despatch time was outstanding. Product works well.

Date of experience: January 12, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Guy. Glad it shipped quickly and is working well. Appreciate your support.

Australia
1 review
0 helpful votes
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Easy and smooth, ordering no problem and shipping super...
January 20, 2026
Updated review

Easy and smooth, ordering no problem and shipping super fast, will buy again

Date of experience: January 10, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Martin. Love to hear it was smooth and fast from checkout to delivery. Thanks for sticking with Laser over the years.


Really easy with uiseful reminders that i had items...
January 13, 2026
Previous review

Really easy with uiseful reminders that i had items in my cart

Date of experience: January 2, 2026
Australia
1 review
0 helpful votes
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Easy to order, shipped quickly and arrived the day after shipping.

Date of experience: January 9, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Michael. Great to hear it arrived quickly and ordering was simple. Appreciate the 5-star review.

Australia
1 review
0 helpful votes
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Laser did not send me the original item I paid for...
January 16, 2026
Updated review

Laser did not send me the original item I paid for through JBHIFI marketplace. A refund did not replace for the item I had paid for. Hence, the matter is with the ACCC now.

Date of experience: December 23, 2025
Punit K. — Laser Co Rep
1 month ago

Hi Andrew, thanks for the feedback. This matter has been addressed through our support team and the Marketplace process. We cannot discuss order-specific details publicly. If anything remains outstanding, please contact our support team and we’ll be happy to review it again: https://help.laserco.com.au/support/home


You guys ripped me off when I purchased an item through...
January 9, 2026
Previous review

You guys ripped me off when I purchased an item through JBHIFI marketplace. You guys did not send me the correct item and then refused to do so. Hence, I have reported this matter to ACCC.

Date of experience: December 29, 2025
Australia
1 review
0 helpful votes
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Fast delivery, despite the Christmas disruptions. It took a moment to work out how to set the location for sunrise/sunset triggering, but once that was sorted everything worked as it should. The smart switches are surprisingly feature-rich for the price.

Date of experience: December 31, 2025
Punit K. — Laser Co Rep
1 month ago

Thanks David. Great to hear delivery was fast even during the Christmas rush, and that everything worked as expected once the sunrise and sunset location setting was sorted. We appreciate the feedback on features for the price, and it’s great to hear the new smart switches worked smoothly with your existing app.

Australia
1 review
0 helpful votes
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Repeat customer, happy with their service and products.

Date of experience: January 3, 2026
Punit K. — Laser Co Rep
1 month ago

Thanks Robert. We really appreciate you being a repeat customer. Great to hear you’re happy with the service and products, and thanks for supporting an Australian company.

California
1 review
0 helpful votes
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They had the items I was looking for plus more
January 8, 2026
Updated review

They had the items I was looking for plus more.
And a very helpful customer service lady who ensured I received it before Xmas.

Date of experience: December 29, 2025
Punit K. — Laser Co Rep
1 month ago

Thanks Lynne. Great to hear you found what you were looking for and that our customer service team helped make sure it arrived before Christmas. We really appreciate you choosing a local company and thanks for the 5-star review.


Fast and easy
January 1, 2026
Previous review

Fast and easy

Date of experience: December 21, 2025