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LASER is Australia’s home-grown tech brand (est. 1987) creating everyday electronics that are reliable, great value, and easy to use.
Our range spans audio, home entertainment, smart home, power, and IT accessories—designed in Sydney with local warehousing, fast fulfilment, and responsive customer support.
We partner with leading retailers, online marketplaces, and industry resellers nationwide, backing every product with warranties, rigorous compliance, and a commitment to sustainability. With over 35 years of experience and established teams in Australia, Hong Kong, and China, we bring new technology to customers quickly and responsibly.
Agile and innovative, we stay ahead of emerging trends, tailoring solutions to meet diverse needs. From concept to completion, we focus on quality, service, and tech that works—whether enhancing homes, empowering workspaces, or making life on the go easier, all with a trusted Australian name.
Laser Co Reviews Summary
Laser Co has a rating of 4.6 stars from 972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and shopping experience. Laser Co ranks 10th among Electronics sites.
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Ordered Jan 11th and still waiting for it to arrive 24/01/25. Not really on Lasers side but if these company's spent more time actually checking on peoples orders than worrying about reviews I wouldn't be writing this... I get quicker delivery's from Amazon, Temu and Ali Express. Australia really needs to pull it's finger out.
Thank you, Annie! We're glad the ordering process was smooth and that your iPad keyboard covers arrived on time. Appreciate your support!
The security cameras supplied were very easy to install and configure. The quality of the screen image on my phone was of a high resolution. One of the cameras supplied had a fault, however, laser were very prompt in supplying a return pre paid label. The camera will either be repaired or replaced.
Thank you, Michael! We’re glad to hear the installation process was smooth and the image quality met your expectations. We’re also happy to have promptly assisted with the faulty camera. Your satisfaction is our priority!
Thank you, John! We’re pleased to hear you had a smooth experience with the website and prompt delivery. Great to have you with us!
Great product, works really well. Very pleased!
Excellent communication from placement of order through to shipping.
Thank you, Cameron! We’re thrilled to hear you’re pleased with the projector and that the communication met your expectations. Enjoy your new product!
The device is a great idea and works well at it's core functions. However there are some glaring issues. Primarily the time setting on the main interface is lost when the unit powers down. Paired phone settings is retained but not the time. 2nd big problem is the autolink function doesn't work so it's not possible to screen cast from android. 3rd, I put in a support ticket and have received no response from Laser about it. Also instructions say to not place it in direct sunlight but includes a suction cup for windscreen placement which means you can't avoid placing it where it will be in direct sunlight. The unit should be able to withstand being in the sun all day, like any other navigator device.
Thank you for your feedback. We appreciate your detailed review and understand your concerns. We’re currently reviewing these issues to ensure we can improve the experience for our customers. Please contact us at [email protected], and we’ll assist you promptly.
It was a quick and easy process to order from Laser Co. Although I paid for express shipping, the item did not arrive in the specified time, just before Christmas. If it had stated it was Australia Post delivering the goods I would not have paid the extra money.
Thank you, Tracey! We're glad the ordering process was straightforward. We understand your frustration with the shipping experience and will review this to provide clearer expectations in the future. Your feedback is valuable to us!
Placed my order a week ago and according to the tracking it doesn't appear to have left NSW yet. Not sure if it's the courier they use but it's been 6 business days and I still don't have my item.
The site was eay to search on and use, and the customer service over the phone - a pdf of an instruction manual for a car dvd player was sent as requested by email. Very satisfied with Laser!
Thank you for your feedback! We're glad you found the site easy to use and had a positive experience with our customer service. It’s great to hear we could assist you with the instruction manual. Your satisfaction means a lot to us!
After finding it online, I ordered and paid. It came within days
Thank you, Lyn! We're glad to hear the process was quick and efficient for you. Appreciate you choosing us!
Order and delivery progressed smoothly. Thank you.
As the order was sent forward to another address, I have not been able to check the product as yet, hence I can't yet give a 5 star rating due to this unknown.
Thank you, Lyn! We’re pleased to hear the order and delivery went smoothly. We hope the product meets your expectations once it’s checked. Let us know if you need any further assistance!
It was fun and it was very, very easy and I'll probably buy from them again later than the one if I need to
Thank you, Owen! We're thrilled you had a fun and easy experience. Looking forward to serving you again in the future!
Thank you, Ross! We're thrilled you had another great experience with us. Appreciate your continued trust and support!
The item was easy to purchase and was received in a timely fashion. However, the item itself is sub-standard. The app keeps coming up with a request to update the firmware but when you try, it consistently fails. I have contacted support twice but have received not response. In addition, the floodlights don't seem to come on at all, let alone if/when it detects motion.
This device does not work as advertised and is rubbish!
Thank you for your feedback, Brian. We take issues like this seriously and want to ensure you're fully supported. Please reach out to us at [email protected], and we’ll look into this immediately to find a resolution.
Bought and delivered promptly. Bonus at checkout when I received 50% off for a bulk order
Thanks, Darren! We're glad to hear your order was delivered promptly and that you enjoyed the bulk order discount. Great to have you with us!
It works well with the basic functions but there are several buttons where it is not clear what their function is. A user guide would be helpful.
Thanks for your feedback, Peter! We’re glad the device is working well for you. Your suggestion for a more detailed user guide is noted—we’ll work on making instructions clearer. If you need any assistance, feel free to reach out to [email protected].
Not sure if it's because of the power the wireless receiver needs - but my stereo can't seem to power it up (but works with a lead to my phone). The wireless receiver powers on when just plugged into the 12v - so must be a compatibility issue with the power needed to power it up?
Thanks for your feedback, Peter. It sounds like there may be a compatibility issue with your stereo’s power output. Our team would be happy to help troubleshoot this—please reach out to [email protected], and we’ll look into it for you.
Easy to use happy with purchase would recommend to friends and family
Thanks, Daniel! We’re glad you had a great experience and appreciate your recommendation. Happy to have you as a returning customer!
Disappointed to have an account automatically tested for me. It is a sure way for hackers to obtain my data if your database is hacked. This practice should be illegal
Thank you for your feedback, Roland. We understand your concerns and take data security very seriously. Our system is designed for convenience, but we appreciate your input and will review this internally. If you’d like assistance managing your account settings, please reach out to [email protected].
Thanks, Fiona! Glad you found the website easy to use and received your replacement remote promptly. Appreciate your feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your feedback, Stuart.
We understand the frustration around delivery delays. Once an order leaves our warehouse, delivery timeframes are managed by the carrier, and unfortunately delays can occur that are outside our control. That said, we do actively track and follow up on shipments where needed. We appreciate your patience and your comments have been noted.