Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lamps Plus

Lamps Plus

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
How would you rate Lamps Plus?
grey stargrey stargrey stargrey stargrey star

Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
195
quality
1,064
This company responds to reviews on average within 1 day

Instant Feedback

20,514 reviews

We monitor reviews for authenticity

Colorado
2 reviews
0 helpful votes
Follow Robin A.
Unfollow Robin A.
Share Review
Report Review

High Quality and Attractive product
December 30, 2024

We ordered 4 new lamps for the exterior of our house. The lamps were attractive and functioned as described. Very nice product.

Date of experience: December 30, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for taking time to provide positive feedback about your experience!

Washington
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

Excellent!
December 30, 2024

Excellent! The lamps were even better that I imagined and hoped and arrived very quickly

Date of experience: December 2, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to hear from you, thank you for the visit and responses.

Minnesota
1 review
0 helpful votes
Follow Nicole O.
Unfollow Nicole O.
Share Review
Report Review

The only place that still had the set of outdoor lights I was looking for (to match what my house already had) was the Lamps Plus website. After I was done placing order, it took a week and an inquiry to Lamps Plus to find out the lights were on backorder. That explained why I could not find the lights anywhere else. Anyway, LP customer service, once I reached out to figure out what was delaying the order, was very kind and helpful. My order arrived after 3-4 weeks and all's well that ends well.

Date of experience: November 23, 2024

Easy to find what I was looking for!
November 27, 2024
Previous review

Easy to find what I was looking for!

Date of experience: November 27, 2024
North Carolina
1 review
0 helpful votes
Follow Mary V.
Unfollow Mary V.
Share Review
Report Review

Basically I am pleased with the lamp
December 29, 2024

The on off switch is a little hinky, but the reviews had said the same thing so I was not totally surprised. It's sommething I can deal with and if it breaks, I will be able to repair it.

Date of experience: December 29, 2024
Georgia
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

Simple sand easy. Lots of options
December 29, 2024

Found what we wanted at a reasonable price.
Lots of choices and good product pictures

Date of experience: December 29, 2024
New Hampshire
1 review
0 helpful votes
Follow Barbara X.
Unfollow Barbara X.
Share Review
Report Review

Not The Most Attractive Fixture -
December 28, 2024

I needed a small flush mount fixture for the bathroom. I also needed it to produce a lot of light. This fixture was shown as using two 100 wt. Bulbs. When I received the fixture the instructions inside the package said not to exceed two 60 wt. Bulbs. I was not happy with the difference. The fixture itself was not that attractive. As a result, I had to return the fixture.

Date of experience: December 28, 2024
Tiffani M. — Lamps Plus Rep
over a year old

We apologize for the confusion regarding the amount of watts required for the fixture. We appreciate your feedback and bringing this to our attention. Our team will review and make necessary corrections. We'd love the opportunity to assist you with finding the perfect lighting for your bathroom. Please contact our knowledgeable sales team at 800-782-1967.

New York
1 review
0 helpful votes
Follow Helen R.
Unfollow Helen R.
Share Review
Report Review

Beautiful lamps for my mother...
December 27, 2024

Very Prompt and caring staff. Lamps lit up my mother's dining room beautifully.

Date of experience: December 27, 2024
Massachusetts
1 review
0 helpful votes
Follow Ava L.
Unfollow Ava L.
Share Review
Report Review

Excellent products and customer service
December 27, 2024

Unfortunately had to return lamps because way too big. Customer service was excellent. We have done business with you in the past and will continue to do so. Absolutely love the kitchen stools we bought from you several years ago. Many thanks!

Date of experience: December 27, 2024
Amira T. — Lamps Plus Rep
over a year old

Hello Ava, thank you for shopping with us again! We value your feedback.

Florida
1 review
0 helpful votes
Follow donna I.
Unfollow donna I.
Share Review
Report Review

Lamps Plus is reliable
December 26, 2024

Product pictures go on and on, so you're bound to find what you're looking for. My order came on time and was what was represented. I'm not completely happy with the lamps because it's difficult to change the bulb. That's why I gave only 3 stars. I'm confident Lamps Plus would take a return, but I like the way the lamps look, so...

Date of experience: January 27, 2025
Amira T. — Lamps Plus Rep
over a year old

We're so glad to hear that Anita was able to assist you!

California
1 review
0 helpful votes
Follow Eleina Y.
Unfollow Eleina Y.
Share Review
Report Review

Prompt and good customer service
December 25, 2024

Merchandise is as described! Good advice and communication!

Date of experience: December 25, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate the feedback and the comments.

California
1 review
0 helpful votes
Follow Frank N.
Unfollow Frank N.
Share Review
Report Review

My item arrived damaged.
December 25, 2024

I received a package that I didn't notice had a big ding in it until I actually took it out of the box and realized the lamp was dented. The box had a dent in the same place as did the interior packing. I called customer service and they made it right by sending me a new lamp out right away and I was able to install it just a couple days later than I started.

Date of experience: December 11, 2024
Amira T. — Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Texas
1 review
0 helpful votes
Follow Amelia L.
Unfollow Amelia L.
Share Review
Report Review

Outside Lights Are Beautiful
December 25, 2024

Received my 7 outside lights with no problems. They were packaged beautifully and sent in perfect condition. We were missing the light bulb covers on one light but no big deal, we improvised. They look so good!

Date of experience: December 24, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to hear from you, thank you for the visit and responses.

Louisiana
1 review
0 helpful votes
Follow Julia U.
Unfollow Julia U.
Share Review
Report Review

Both products are perfect
December 24, 2024

Items arrived well-packed. They are even better than pictured and are an understated upgrade to the rooms they are in - they are elegant but not over the top. Very pleased with both purchases. Price was competitive.

Date of experience: December 24, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for the great feedback, we hope you enjoy your purchase.

Utah
1 review
0 helpful votes
Follow Judith T.
Unfollow Judith T.
Share Review
Report Review

Easy to place order, not at all confusing.easy to order, easy to unpack.

Date of experience: January 24, 2025
California
1 review
0 helpful votes
Follow Jill G.
Unfollow Jill G.
Share Review
Report Review

I ordered and paid online and recieved all products within or less than a week.

Date of experience: December 23, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to see that you found our site easy to use, thank you.

Maine
1 review
0 helpful votes
Follow Sheila Z.
Unfollow Sheila Z.
Share Review
Report Review

Easy and quick ordering
December 23, 2024

Easy and quick delivery We were happy with the product. Thank you

Date of experience: December 23, 2024
Amira T. — Lamps Plus Rep
over a year old

Glad to hear the website was easy to use!

Utah
1 review
0 helpful votes
Follow K U.
Unfollow K U.
Share Review
Report Review

The shipment was not good. Three products from three different locations. One showed a FedEx label created and a due date but nothing else. When it did not arrive on the due date I emailed. It took days to hear back. Then they started to process my return. I had no product to return since I did not receive it. I called. Finally a light was shipped and received. But the way they handled this was poor. They should know that nothing was shipped or even received by FedEx to ship without the customer having to hound them.

Date of experience: December 22, 2024
Amira T. — Lamps Plus Rep
over a year old

Hello, we're sorry to hear that you had issues with your shipping. We hope this was resolved and encourage you to reach out if you need more assistance.

Florida
1 review
0 helpful votes
Follow Lana B.
Unfollow Lana B.
Share Review
Report Review

Good Description and Great Fit
December 23, 2024

Loved that it got here so quickly and fits--only thing I would have liked better would have been if the color choice could have included soft beige --it is very white and looks good, but my other shades are more muted.

Date of experience: January 24, 2025
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate hearing that, great to hear that our site was easy to use.

South Carolina
1 review
0 helpful votes
Follow Harold D.
Unfollow Harold D.
Share Review
Report Review

Great product
December 21, 2024

It's my overhead light fixture over my front door. Looks great!

Date of experience: December 21, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for taking time to provide positive feedback about your experience!

Ohio
1 review
0 helpful votes
Follow Louis Q.
Unfollow Louis Q.
Share Review
Report Review

Over-the-Top Service!
December 21, 2024

I ordered four lamps which arrived in record time. One of the lamps was damaged and lamps plus immediately shipped another. I wish other shippers and merchants were this efficient!

Date of experience: December 20, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to hear that, thank you for the comments and feedback, we appreciate it.