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Lamps Plus

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
How would you rate Lamps Plus?
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Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
195
quality
1,064
This company responds to reviews on average within 1 day

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20,514 reviews

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Florida
1 review
0 helpful votes
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Lamp Plus Varity
January 10, 2025

You guys have a great website, with a very large selection of lamps, fans, chairs all at a very resonable price!

Date of experience: February 11, 2025
Florida
1 review
0 helpful votes
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Great customer service!
January 9, 2025

Our initial shipment was damaged in transit. Lamps Plus provided quick response to shipping us a replacement. Very happy. Will continue to do business with them in the future.

Date of experience: January 9, 2025
Amira T. Lamps Plus Rep
over a year old

Glad to hear that our staff was able to assist you! We hope you shop with us again soon.

Utah
1 review
0 helpful votes
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Nice Lamps
January 9, 2025

I was a little concerned about order bronze lamps since the hardware on my bedroom set is brass. They look great. The bronze is dark.

Date of experience: January 9, 2025
Amira T. Lamps Plus Rep
over a year old

Hi Nancy, thank you for the positive feedback! We are glad you like your purchase.

Mississippi
1 review
0 helpful votes
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Second time purchase from Lamps Plus
January 8, 2025

Second time purchase, this time a Kitchen table fixture. The glass was cracked, and they were able to send a replacement only glass(s). Was offered a completely new fixture but had installed and wired so I declined.

Date of experience: January 8, 2025
Amira T. Lamps Plus Rep
over a year old

Thank you for being a returning customer of ours, we appreciate the visit and the feedback!

Maryland
1 review
0 helpful votes
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Good customer service
January 8, 2025

Great customer service other than having to pay for a return

Date of experience: January 7, 2025
Amira T. Lamps Plus Rep
over a year old

Thank you for your feedback, we hope you shop with us again soon.

Ohio
1 review
0 helpful votes
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Love The Lamps!
January 8, 2025

I'd been eyeing these lamps for awhile. When the black Friday came and they were on sale, I decided to buy them and I'm glad I did. They arrived quickly and damage free.

Date of experience: January 7, 2025
Amira T. Lamps Plus Rep
over a year old

So glad to hear you are happy with your purchase, thank you for shopping with us!

Colorado
1 review
0 helpful votes
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Great customer service
January 7, 2025

I somehow inadvertently placed my order twice. I immediately called Lamps Plus and the woman wha answered was able to reassure me that she could get the second order back before it shipped.

Date of experience: January 7, 2025
Amira T. Lamps Plus Rep
over a year old

Glad to hear that our team was able to assist you! Thank you for sharing your feedback.

Indiana
1 review
0 helpful votes
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Flawless transaction and could not be happier with the products purchased

Date of experience: January 7, 2025
Amira T. Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Florida
1 review
0 helpful votes
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Good source for lighting
January 5, 2025

Easy to use, wide range of products. Reasonable prices and fast shipping.

Date of experience: January 5, 2025
Amira T. Lamps Plus Rep
over a year old

Wonderful to hear that, great to see that our site was easy to use.

Texas
1 review
0 helpful votes
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Product looks great online…but…
January 5, 2025

Great looking products, but after opening them, I noticed that one had the tint peeling at the rim of the pendant. I already had the people scheduled to install them all, so I didn't have the time to try to replace one. Good looking products, subpar quality.

Date of experience: January 5, 2025
Tiffani M. Lamps Plus Rep
over a year old

We're very sorry to hear one of your pendants arrived in this condition. It's important we delivery quality products and we're disappointed to hear about this and thank you for bringing this to our attention. We have issued a part replacement for the smoky mirror glass shade. A follow up email will be sent once the order has shipped. If you have any questions, please reach out to us at [email protected].

New York
2 reviews
0 helpful votes
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I originally purchased a Franklin Iron Works table lamp. The shipping was super fast and the lamp was prettier in person than it was on the website. I went back to the site and ordered the Possini Euro Stinson ceiling lighting for over my dining room table. Both are beautifully made and I think the aesthetic is worth the price of each piece. I will be back for ceiling fans for the bedrooms.

Date of experience: January 4, 2025
Amira T. Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Colorado
1 review
0 helpful votes
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Quality
January 4, 2025

Very helpful customer service rep. Quality products. Thank you

Date of experience: February 5, 2025
Amira T. Lamps Plus Rep
over a year old

Thank you for the feedback, we appreciate it.

South Carolina
1 review
0 helpful votes
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Pleased!
January 4, 2025

I am very pleased with my purchase. The added benefit of the lamp being on sale was appreciated. The style and color adds some style to our bedroom.

Date of experience: January 4, 2025
Amira T. Lamps Plus Rep
over a year old

Thank you for being a returning customer of ours, we appreciate the visit and the feedback!

Georgia
1 review
0 helpful votes
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Updating the foyer
January 3, 2025

Replaced a very difficult chandelier which made the foyer very dark with a bright and easy to manage chandelier.

Date of experience: January 3, 2025
Amira T. Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!

California
1 review
0 helpful votes
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Lamp for new reading corner
January 2, 2025

The most difficult thing about ordering from LampsPlus is the huge selection! I ordered a reading lamp and it arrived quickly, required very little assembly, and fully met my expectations. Still waiting for the chair but that's not LampsPlus!

Date of experience: January 2, 2025
Amira T. Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Alabama
1 review
0 helpful votes
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All Great Products!
January 2, 2025

I've recently ordered four lamps and three mirrors from Lamps Plus. All were received promptly, packaged well, and look great. I was so pleased that I ordered two more lamps today!

Date of experience: January 1, 2025
Amira T. Lamps Plus Rep
over a year old

Thank you for being a returning customer, we hope you continue shopping with us!

Kentucky
1 review
0 helpful votes
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Easy buy
January 1, 2025

Easy to chose and buy. Received it in a timely manner in perfect condition.

Date of experience: November 29, 2024
Amira T. Lamps Plus Rep
over a year old

Glad to hear the website was easy to use!

Florida
1 review
0 helpful votes
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Lamp delivered
December 31, 2024

Lamp was beautiful
Shade was a 2 part shade
It was not attached
Had to glue it back together
Other than that lamp and shade is very attractive

Date of experience: December 31, 2024
Amira T. Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Texas
1 review
0 helpful votes
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Classic Beauty, High Quality, Solid
December 31, 2024

I recently purchased the Polaris 12"H Black LED Outdoor Solar Wall Lights Set of 2, as well as one Kingsbridge 4 1/4" High Black Dual Lighted LED Solar Post Cap. I've had them for 3 weeks now in winter with temps in low teens. The lights are very well made, solid/heavy, the glass is crystal clear and they're just lovely on my exterior privacy fence gate. They have no trouble lighting when they get enough sun. A few times, they've not turned on but that was only when we had cloudy coverage in the winter here in West Virginia. When they get sun and are charged, they last up to 12 hours. I love that we can access the battery to change it in the future because I plan on keeping these! They are worth the price; these are not cheap run-of-mill lights you get online at the Big Box. Highly recommend them.

Date of experience: December 30, 2024
Amira T. Lamps Plus Rep
over a year old

So glad to hear that you loved your product! We appreciate you shopping with us and hope you visit our site again.

North Carolina
1 review
0 helpful votes
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Quick response to a concern
December 30, 2024

While my lamps arrived promptly as scheduled, one of the shade had been damaged. I sent an email and a picture of the deformed shade. I had a quick reply and resolution sending out a new shade in it's place. Very pleased.

Date of experience: December 30, 2024
Amira T. Lamps Plus Rep
over a year old

Wonderful to hear that, thank you for the comments and feedback, we appreciate it.