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Lamps Plus

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
How would you rate Lamps Plus?
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Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
195
quality
1,064
This company responds to reviews on average within 1 day

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20,509 reviews

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Missouri
2 reviews
0 helpful votes
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Beautiful lamps!
August 31, 2021

Lamps were delivered very quickly and were in perfect shape.

Date of experience: August 30, 2021
John B. — Lamps Plus Rep
over a year old

Thank you for all the kind words, and for your rating, we appreciate it!

Pennsylvania
1 review
0 helpful votes
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Value and style.
August 31, 2021
Updated review

Quick and uncomplicated. I'm looking forward to installing this in my new home.

Date of experience: August 30, 2021
John B. — Lamps Plus Rep
over a year old

Thanks for all the comments and feedback, we hope you enjoy your new lighting.


Quick and uncomplicated
August 23, 2021
Previous review

Quick and uncomplicated. I'm looking forward to installing this in my new home.

Date of experience: August 23, 2021
Texas
1 review
0 helpful votes
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New ceiling fans for outdoor kitchen
August 30, 2021

My experience was very good and the product is what I expected

Date of experience: August 30, 2021
New York
2 reviews
0 helpful votes
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I have ordered much of my lighting from Lighting Plus. They have a good selection of modern chandeliers and floor lamps. My friend loved my Possini Mid Century Modern Floor Lamp so I got her one for her new house. She was so excited and placed it in a visual are for everyone to enjoy. Shipping was fast and product nicely packaged. I saw some reviews about receiving a damaged shade, but hers was perfect.

Date of experience: August 30, 2021
John B. — Lamps Plus Rep
over a year old

What a nice friend you are! Thank you for the review and feedback, we appreciate it.

Nebraska
1 review
0 helpful votes
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WE LIKE THIS ONE
August 30, 2021

Excellent service, arrived in great shape, on time and product as described. Thank you

Date of experience: August 30, 2021
John B. — Lamps Plus Rep
over a year old

Thank you for the comments, we appreciate them.

Virginia
1 review
0 helpful votes
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Excellent product and service
August 30, 2021

Very pleased with my order, came quickly, and packaged very well.

Date of experience: August 30, 2021
John B. — Lamps Plus Rep
over a year old

Glad to hear it, thank you for the comments!

Nevada
1 review
0 helpful votes
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Great service experience
August 30, 2021

Ordered over phone, the lady helping me was very professional. The delivery was great, I couldn't ask for more.

Date of experience: August 30, 2021
John B. — Lamps Plus Rep
over a year old

Thank you for the review, we appreciate it.

Alabama
1 review
0 helpful votes
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Beautiful lamp!
August 30, 2021

I ordered the large Tahoe slate lamp and it came within a week. It was packaged well and looks fabulous in my den! They recommend an LED bulb to go with it and I ordered that too. I will definitely order from them again when I need a new lamp.

Date of experience: August 30, 2021
Pennsylvania
1 review
0 helpful votes
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The website was easy to navigate and the selection and availability was excellent. The products arrived on the date promised and were just what we had ordered. The quality was very good and we are very pleased with the lamps and mirror that we ordered.

Date of experience: August 29, 2021
Virginia
2 reviews
0 helpful votes
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Great quality prodigy!
August 30, 2021
Updated review

Gear service…. Easy ordering! The ordering process was so easy and great products to choice from!

Date of experience: August 29, 2021

Excellent website!
August 22, 2021
Previous review

Excellent website!

Date of experience: August 21, 2021
California
1 review
0 helpful votes
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Lamp got Lost
August 29, 2021
Updated review

Love all the beautiful lamps at Lamps Plus. They are the ONLY store that has this selection!
*
I was told my chandelier would be delivered on a certain day (even the Bot contacted me and said it would be delivered that day. I waited and no chandelier. Finally after called numerous times within a week after that I got a Customer Service person who said my lamp was lost and she ordered a new one for me.

Date of experience: August 29, 2021
John B. — Lamps Plus Rep
over a year old

Hi - thank you for the comments. We apologize for the issues you had with our delivery carrier and hope that you will enjoy your new lighting.


Love all the beautiful lamps at Lamps Plus
August 22, 2021
Previous review

Love all the beautiful lamps at Lamps Plus. They are the ONLY store that has this selection!

Date of experience: August 22, 2021
California
1 review
0 helpful votes
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Delivery quick
August 29, 2021

Delivery was quick. Two items were delivered a day apart, although Fed Ex noted that they were both delivered the same day. I was left a bit confused with the first delivery. I liked the lampshades. Have not put the chandelier up yet. Waiting for installer.

Date of experience: August 29, 2021
Florida
1 review
0 helpful votes
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The website, products, prices and shipping were all excellent!

Date of experience: August 29, 2021

Great website, products and prices!
August 22, 2021
Previous review

Great website, products and prices!

Date of experience: August 22, 2021
Massachusetts
1 review
0 helpful votes
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Well done
August 29, 2021
Updated review

Easy to order. I knew the manufacturer and style of the fixture I wanted, which made the process a breeze. Thank you!

Date of experience: August 29, 2021
John B. — Lamps Plus Rep
over a year old

Glad you were easily able to find what you wanted and order, than you for the input and your rating.


No problem!
August 22, 2021
Previous review

No problem! Thanks

Date of experience: August 22, 2021
Louisiana
1 review
0 helpful votes
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First time purchase
August 29, 2021
Updated review

First time ordering. It went very smooth and quick, a lot to choose from.

Date of experience: August 28, 2021

First time ordering
August 22, 2021
Previous review

First time ordering. It went very smooth and quick, a lot to choose from.

Date of experience: August 21, 2021
Alabama
2 reviews
0 helpful votes
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Quick delivery - packing needed improvement
August 28, 2021
Updated review

Good products. I am a repeat customer. Quick delivery. Good online experience,
Only complaint was that the two shades were nested together as they were shipped and it left a crease on one of them. I believe it may go away, but it could have easily been avoided if there was some foam or padding between the shades. Otherwise, very well packaged with lots air bags.

Date of experience: August 28, 2021
John B. — Lamps Plus Rep
over a year old

Hi - we do apologize if one of the shades arrived with a crease. We take great care to pack our shades for shipment, but at times damage does occur. If it needs to be replaced just reach out to our customer service team and they'll be happy to assist you and help you out.


Quick and easy
August 21, 2021
Previous review

Quick and easy. Good products. Good shipping. Have ordered before.

Date of experience: August 21, 2021
Ohio
2 reviews
0 helpful votes
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Easy to find what I'm looking for.
August 28, 2021
Updated review

Always a great selection, with lots of filters and options for searching. Found the item that fit our needs perfectly.

Date of experience: August 28, 2021

Lots of variety
August 20, 2021
Previous review

Lots of variety

Date of experience: August 20, 2021
New York
1 review
0 helpful votes
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Perfect
August 28, 2021

Absolutely beautiful light. Great quality. We could not be happier!

Date of experience: August 27, 2021
Illinois
1 review
0 helpful votes
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That was quick!
August 27, 2021

I received my order within 2 days! It was super fast and easy.

Date of experience: August 27, 2021
John B. — Lamps Plus Rep
over a year old

Hi Van - great to hear you got your order already. We do have a huge assortment of bulbs, and we can also track down any hard to find specialty bulbs for you if need be. Thanks for the comments.

Maryland
1 review
0 helpful votes
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Large selection and competitive prices
August 27, 2021
Updated review

Was looking for a budget-friendly floor lamp that wasn't flimsy and made from only metal and plastic. I looked at Target, Walmart, Amazon, Home Goods, Marshalls. Options seemed to be cheap and flimsy and then skipped right to pricing that was at the top of my budget and went up from there. Came to LampsPlus and not only found a style that I liked, I was able to get the floor lamp & 2 matching table lamps within budget.

Date of experience: August 26, 2021
John B. — Lamps Plus Rep
over a year old

Hi Jennifer - thank you for the comments and rating, we really appreciate your feedback! Hope to see you visit with us again soon.


Large selection and competitive prices
August 20, 2021
Previous review

Large selection and competitive prices

Date of experience: August 19, 2021