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From the business
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate the website, great product selection
Thanks for the feedback, we appreciate it.
1st time buyer... items were purchased to use at a later time. After examining the purchase, I was ery satisfied.
Hi - thank you for the comments. If you need any design help with your office decorating let us know, our design experts are available free of charge for online consultations.
One of the counter stools was damaged. Having it replaced
Hi - we apologize for the design arriving in less than perfect shape. We do pack our designs carefully for delivery, but sometimes damage does occur in shipping. We have a replacement on its way to you. Please let us know if there is anything else you need assistance with.
The light looks great on the front of our garage. It has a pretty wide range motion detector; love the fact that it is on dim until someone walks up to the front of the house. We had a trouble connecting it because the screws provided were not long enough for the type of plate we were connecting it too, but my husband did some modifications and got it to work.
Glad the design worked out for you. Thank you for sharing your comments and rating.
Lamps plus had the best price as well as free shipping.
This same fixture was 10 dollars more on a competitors site plus shipping and handling.
I received my lamp sooner than expected and I love it…
Thanks for the review, we appreciate it.
It had a small chip that affected the flow of the water
Ordering on your website was easy, so many times when I order things on the internet I end up with more in my cart than I wanted and there is no visible way to change it. I was very pleased with the whole experience, thank you.
I received two lamps and one had some broken glass. The customer service representative was very knowledgeable, personable and helpful. The replacement part was shipped quickly.
It was easy and check out was fast. My lamp arrived and it was easy to put together and works very well. It also looks nice.
Thank you for finding us! We appreciate the comments and hope that you will enjoy your new lamp.
Overall easy, great options. Customer Service is also great very helpful, product knowledge and professional.
Expired coupons, and then only up to $15 off $50 (30%) - what about the folks spending $300+ on their first order? Should have been $100
Hello - We are sorry to hear that your items did not arrive as expected. If you wish to send the items back, please contact us directly and we will be more than happy to assist you in setting up the return for a refund. For our items they are prices as such as we try to get you the lowest prices around and for the code that we offer the $15 off $50 or more is the only one offered at this time. We do also have our price match program that allows you to submit a possible price match found within 60 days of your purchase. We do apologize fro any inconvenience and should you have any further questions, please feel free to contact us any time, we are happy to assist.
Expired coupons, and then only up to $15 off $50 (30%) - what about the folks spending $300+ on their first order? Should have been $100
Never got an email of my item being shipped. Just as I was about to call the company it arrived at my door.
We are sorry to hear you did not receive your shipped email notice. After reviewing your order we do see that we sent you the shipped email with tracking number on 9/1 once the order shipped out. We have resent you the email for your records and if it does not arrive, please check your junk or spam folders. Should you have any further questions, please feel free to contact us any time, we are happy to assist.
I have purchased several items from Lamps Plus and have always had prompt delivery and great customer service when I have questions.
I needed an extra track head for my office when I extended the track further then expected. I purchased original track maybe 6-8 months ago.
Track head matched perfectly. Not always the case.
Ordering online was easy and it arrived in less than 10 days.
These lamps were delivered, packed very well and are stunningly beautiful.
Very easy to put together and are now the centerpiece of our living room.
What a great price for 2 handblown lamps.
Glad you love them! Thank you so much for the review and the rating. We hope you enjoy your new lamps.
I was a little disappointed that the lamps don't look like "quality!" They look inexpensive... But they are pretty!
Shipped obviously used returns out as first quality without packaging - glass arrived in pieces. Tried to blame shipper but box was not damaged at all.
Hello - We are very sorry to hear that your item arrived in less than optimal condition. Rest assured we will be more than happy to get you replacement glass pieces. Please contact us directly with your order ID and we will set up the replacement part order for you. We do apologize for any inconvenience and we look forward to hearing from you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Great to see that you found a design you love, thank you for the feedback.