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Lamps Plus

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
How would you rate Lamps Plus?
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Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
195
quality
1,063
This company responds to reviews on average within 1 day

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20,506 reviews

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Texas
1 review
0 helpful votes
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2 out of 3
September 16, 2021

I have ordered 3 exterior lights in the last 6 weeks. One of them had a broken pane. They were very nice snd sent a replacement pane, but it arrived broken too. Am waiting for a second replacement pane. Love all the fixtures and hope the next pane arrives in one piece!

Date of experience: September 16, 2021
Arizona
1 review
0 helpful votes
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Adorable Chiminea
September 16, 2021

I have fallen in love with my new chiminea. It's all put together, ready for use. I plan on using it for the first time this coming Monday on the full moon. My experience has been overall grande. Thank you for everything!

Date of experience: September 16, 2021
John B. Lamps Plus Rep
over a year old

We hope you enjoy your new design, thank you for your input.

Florida
2 reviews
0 helpful votes
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They Always Get it Right!
September 16, 2021

My husband and I recently moved to another state. As is the case with so many "moves", we discovered some damage when our belongings were unpacked, among it, the desk lamp for our office desk.

I found the same lamp on LampsPlus (where I found the original lamp) and ordered it just days ago. It's been delivered and is perfect. Of course. I've purchased several items from LampsPlus and they seem to get it right every time!

Date of experience: September 16, 2021
John B. Lamps Plus Rep
over a year old

Hi - thank you for sharing your story. We hope that you enjoy your new (same as your old) desk lamp!

Arizona
1 review
0 helpful votes
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Quality
September 16, 2021

Service was great but the product is disappointing. The lamps look cheap. Definitely not what I was looking for. I will be returning them.

Date of experience: September 16, 2021
John B. Lamps Plus Rep
over a year old

Hello - if the design was not what you were looking for just contact our customer service team and they will be able to help you out. If you let them know the style or features you prefer they can suggest some designs that will work for you. Thank you for the comments.

Tennessee
1 review
0 helpful votes
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Cheap Lamps
September 16, 2021
Updated review

The color and style of the lamps were perfect, thus the reason for my ordering them. The quality was disappointing and the lamp shades are very cheap. One of the lampshades also has black a grease mark on it that I can not get off. The lamps came while I was out of town, my husband destroyed the packaging before I got to see them or I would have returned them. I will replace them with something else in the near future and donate these to a worthy cause.

Date of experience: September 16, 2021
John B. Lamps Plus Rep
over a year old

Hi - if you are not satisfied with the lamps you ordered just contact our customer service team and they can assist you with a return and help you find a design that more suits your needs.


Simple sorting according to color and style
September 8, 2021
Previous review

Simple sorting according to color and style

Date of experience: September 8, 2021
California
3 reviews
0 helpful votes
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Beautiful light. Prompt delivery.
September 16, 2021

Nice selection. Good prices. Delighted with our stained glass light.

Date of experience: September 16, 2021
John B. Lamps Plus Rep
over a year old

Thank you for the comments, we hope you enjoy your new lighting.

New Hampshire
1 review
0 helpful votes
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Coach light
September 16, 2021

No problem ordering, received in a timely manner, packed well

Date of experience: September 16, 2021
New Jersey
1 review
0 helpful votes
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New Look
September 16, 2021
Updated review

Ordering process went smoothly. New lamps arrived quickly and well packaged.

Date of experience: September 16, 2021

Went smoothly lets see how the delivery goes
September 9, 2021
Previous review

Went smoothly lets see how the delivery goes

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
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Great Value
September 16, 2021
Updated review

The selection was very good and the pricing was competitive. The ordering process was easy and quick.

Date of experience: September 16, 2021

The selection was very good and the pricing was competitive
September 9, 2021
Previous review

The selection was very good and the pricing was competitive. The ordering process was easy and quick.

Date of experience: September 8, 2021
Kansas
1 review
0 helpful votes
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New lights all around
September 16, 2021

So many choices! Found what we thought would look good and the fast service is a bonus!

Date of experience: September 16, 2021
John B. Lamps Plus Rep
over a year old

Hello Karla - thank you for being a repeat customer of ours, we appreciate it!

Illinois
1 review
0 helpful votes
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Love that fountain
September 16, 2021

Information was accurate. Good to know what was going on.

Date of experience: September 15, 2021
Georgia
1 review
0 helpful votes
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Great shopping experience
September 16, 2021
Updated review

We were very happy with our first purchase from Lamps Plus. Great selection.

Date of experience: September 15, 2021
John B. Lamps Plus Rep
over a year old

Hi - thanks for the comments. We do have designs in all price points, so if you have a budget in mind just let us know and we can give you some suggestions.


We were very happy with our first purchase from Lamps...
September 7, 2021
Previous review

We were very happy with our first purchase from Lamps Plus. Great selection.

Date of experience: September 7, 2021
Connecticut
2 reviews
0 helpful votes
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Nice Selections and Price Points
September 15, 2021

Easy shopping experience and a wide selection of items to choose from.

Date of experience: September 15, 2021
Utah
1 review
0 helpful votes
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Table lamps
September 15, 2021

Very easy…. Reviewed lamps in line, ordered and they arrived in 2 days! They look great!

Date of experience: September 15, 2021
John B. Lamps Plus Rep
over a year old

Great to hear, thanks so much for the review and rating. We hope you enjoy your new lamps!

Florida
1 review
0 helpful votes
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Nice Lamp, but...
September 15, 2021

Description referred to lamp as hammered bronzed brass finished. However, after opening box found that it was in fact resign. May have been in the description section and I failed to notice. Not a real problem as the overall look is fantastic and one can not tell that it is not metal unless one touches or taps the lamp base. Overall, very stylish lamps and quality shades for a great price. It fits the bill!

Date of experience: September 15, 2021
Texas
1 review
0 helpful votes
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EXACTLY what we wanted!
October 15, 2021

Very easy to use although I did not get a response at all when I entered an inquiry about local pick up from my closest store. I ended up just going down there in person to see if they had the lamp in stock which they did not. That was a little irritating. But the lamps are absolutely beautiful. The bulbs that were recommended as being used with this lamp, however, were not the right size. It wasn't a big deal; we just kept them for something else and got different ones, but I would recommend that whoever pairs bulbs with lamps checks into that because they were too long for the shade.

Date of experience: September 15, 2021
John B. Lamps Plus Rep
over a year old

Hi Erica - we apologize for you not getting a response from one of our stores. We'd like to learn more about your experience, so if you could, please send an email with additional details to [email protected]. We will then investigate an see what happened. Thank you for your comments, we appreciate them.

California
3 reviews
0 helpful votes
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Very Satisfied customer
September 15, 2021

Good selection, reasonable prices, user friendly ordering and
Checkout process!

Date of experience: September 15, 2021
John B. Lamps Plus Rep
over a year old

Thank you for the feedback and for your repeat business, we certainly appreciate it.

California
1 review
0 helpful votes
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A stunning product
September 15, 2021

I ordered two beautifully designed lamps for our bedroom online. They were reasonably priced and are so much more attractive than the single lamp they replaced.

Date of experience: September 15, 2021
John B. Lamps Plus Rep
over a year old

Great to see that you are both a store and an online customer. Thank you, and thank you for the rating and comments.

Pennsylvania
1 review
0 helpful votes
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Great lamps!
September 15, 2021

Beautiful product, great price and excellent packaging

Date of experience: September 14, 2021
Florida
1 review
0 helpful votes
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The best service ever
September 15, 2021

From the time I placed the order and I receivedLampsPlus kept me up to date and made sure my purchase had arrived. It was like having my mother handle everything for me. Terrific experience.

Date of experience: September 14, 2021
John B. Lamps Plus Rep
over a year old

Hi - sounds like you may have used our text alert feature, which is a great way to track your order. Thanks for the feedback and comments.