Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have ordered 3 exterior lights in the last 6 weeks. One of them had a broken pane. They were very nice snd sent a replacement pane, but it arrived broken too. Am waiting for a second replacement pane. Love all the fixtures and hope the next pane arrives in one piece!
I have fallen in love with my new chiminea. It's all put together, ready for use. I plan on using it for the first time this coming Monday on the full moon. My experience has been overall grande. Thank you for everything!
My husband and I recently moved to another state. As is the case with so many "moves", we discovered some damage when our belongings were unpacked, among it, the desk lamp for our office desk.
I found the same lamp on LampsPlus (where I found the original lamp) and ordered it just days ago. It's been delivered and is perfect. Of course. I've purchased several items from LampsPlus and they seem to get it right every time!
Hi - thank you for sharing your story. We hope that you enjoy your new (same as your old) desk lamp!
Service was great but the product is disappointing. The lamps look cheap. Definitely not what I was looking for. I will be returning them.
Hello - if the design was not what you were looking for just contact our customer service team and they will be able to help you out. If you let them know the style or features you prefer they can suggest some designs that will work for you. Thank you for the comments.
The color and style of the lamps were perfect, thus the reason for my ordering them. The quality was disappointing and the lamp shades are very cheap. One of the lampshades also has black a grease mark on it that I can not get off. The lamps came while I was out of town, my husband destroyed the packaging before I got to see them or I would have returned them. I will replace them with something else in the near future and donate these to a worthy cause.
Hi - if you are not satisfied with the lamps you ordered just contact our customer service team and they can assist you with a return and help you find a design that more suits your needs.
Simple sorting according to color and style
Nice selection. Good prices. Delighted with our stained glass light.
Thank you for the comments, we hope you enjoy your new lighting.
No problem ordering, received in a timely manner, packed well
Ordering process went smoothly. New lamps arrived quickly and well packaged.
Went smoothly lets see how the delivery goes
The selection was very good and the pricing was competitive. The ordering process was easy and quick.
The selection was very good and the pricing was competitive. The ordering process was easy and quick.
So many choices! Found what we thought would look good and the fast service is a bonus!
Hello Karla - thank you for being a repeat customer of ours, we appreciate it!
We were very happy with our first purchase from Lamps Plus. Great selection.
Hi - thanks for the comments. We do have designs in all price points, so if you have a budget in mind just let us know and we can give you some suggestions.
We were very happy with our first purchase from Lamps Plus. Great selection.
Easy shopping experience and a wide selection of items to choose from.
Very easy…. Reviewed lamps in line, ordered and they arrived in 2 days! They look great!
Great to hear, thanks so much for the review and rating. We hope you enjoy your new lamps!
Description referred to lamp as hammered bronzed brass finished. However, after opening box found that it was in fact resign. May have been in the description section and I failed to notice. Not a real problem as the overall look is fantastic and one can not tell that it is not metal unless one touches or taps the lamp base. Overall, very stylish lamps and quality shades for a great price. It fits the bill!
Very easy to use although I did not get a response at all when I entered an inquiry about local pick up from my closest store. I ended up just going down there in person to see if they had the lamp in stock which they did not. That was a little irritating. But the lamps are absolutely beautiful. The bulbs that were recommended as being used with this lamp, however, were not the right size. It wasn't a big deal; we just kept them for something else and got different ones, but I would recommend that whoever pairs bulbs with lamps checks into that because they were too long for the shade.
Hi Erica - we apologize for you not getting a response from one of our stores. We'd like to learn more about your experience, so if you could, please send an email with additional details to [email protected]. We will then investigate an see what happened. Thank you for your comments, we appreciate them.
Good selection, reasonable prices, user friendly ordering and
Checkout process!
Thank you for the feedback and for your repeat business, we certainly appreciate it.
I ordered two beautifully designed lamps for our bedroom online. They were reasonably priced and are so much more attractive than the single lamp they replaced.
Great to see that you are both a store and an online customer. Thank you, and thank you for the rating and comments.
Beautiful product, great price and excellent packaging
From the time I placed the order and I receivedLampsPlus kept me up to date and made sure my purchase had arrived. It was like having my mother handle everything for me. Terrific experience.
Hi - sounds like you may have used our text alert feature, which is a great way to track your order. Thanks for the feedback and comments.
Answer: Hi Diane - if you need help with a refund or with any order, please contact our customer service team. You can reach them by phone or Live Chat, and they will be happy to investigate your order and help you out.
Answer: They do, but only in select areas. So you should call them to see where they offer it.


We hope you enjoy your new design, thank you for your input.