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Lamps Plus

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
How would you rate Lamps Plus?
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Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
195
quality
1,062
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20,506 reviews

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Wisconsin
1 review
0 helpful votes
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Easy to find what I want and a wide selection to choose from!

Date of experience: September 23, 2021
Arizona
2 reviews
0 helpful votes
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Adjustable floor lamp
September 24, 2021

Shopping was easy and service was very good. Lamp looked pretty, nice finish, was cheaply made for the price I paid.

Date of experience: September 23, 2021
Massachusetts
1 review
0 helpful votes
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Vanity light
September 23, 2021

Ordered a vanity light and received the product as promised in just over a week. Product looks the same as advertised.

Date of experience: September 23, 2021
California
1 review
0 helpful votes
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So helpful!
September 23, 2021

Bob Halvorson at the Sacramento store was so knowledgeable and helpful and made the selection process so much easier. We purchased fans and bathroom lighting. I have also appreciated in the past how easy returns are. Dylan at the Sacramento store is a jewel!

Date of experience: September 23, 2021
John B. — Lamps Plus Rep
over a year old

We appreciate the comments about our Sacramento store, we will be sure to pass them along to our store staff. Thank you!

Arizona
1 review
0 helpful votes
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Easy shopping
September 23, 2021

It took time going through all the ceiling fans but finally found what I wanted. Received most of the order quickly but waiting on one fan.

Date of experience: September 23, 2021
John B. — Lamps Plus Rep
over a year old

Hi - thanks for the comments, we appreciate your order and your rating.

Nevada
1 review
0 helpful votes
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I had purchased a lamp on line that was not the right fit once I got it. With 1 phone call, I was able to choose to return it to my local store or return free via UPS. The Customer Service Rep was pleasant and helpful, and the entire call was less than 5 minutes. I returned the item to my local store, who was helpful in crediting my card - they also helped me find something to replace my original purchase and was an even better choice!

Date of experience: September 23, 2021
John B. — Lamps Plus Rep
over a year old

Hi - we are glad that you found the return process fast and easy. Thank you for your new order and we hope you enjoy your new lighting choice!

California
1 review
0 helpful votes
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Satisfied Customer
September 23, 2021

Ordering on the website was quick and easy to understand. Ordered my 1st lamp via telephone and received great customer service but have to say ordering on the website was quicker. Whichever way you're comfortable with will provide excellent customer service.

Date of experience: September 23, 2021
California
1 review
0 helpful votes
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Great
September 23, 2021

Thanks Although it is a bit confusing! I hope the product will be sent to the Woodland Hills address

Date of experience: September 23, 2021
John B. — Lamps Plus Rep
over a year old

Hi - sorry you found some part of ordering with us confusing. If you have any other feedback we'd love to hear it so that we can improve our website. You can reach out to our customer service team or you can send us an email to [email protected] with any thoughts you might have. Thank you!

California
1 review
0 helpful votes
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A great place to buy lighting
September 23, 2021

Wonderful selection and wonderful website. I look forward to seeing these beautiful lamps up-close and personal :). Nancy

Date of experience: September 23, 2021
Virginia
1 review
0 helpful votes
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On-Line Shade Purchase
September 23, 2021

So far so good

Shades arrived quickly and were all protected in their box

Quality product

Date of experience: September 23, 2021
California
1 review
0 helpful votes
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Beautiful sconces!
September 23, 2021

I found my sconce in the open box section and was able to order the last one!

Date of experience: September 23, 2021
Michigan
2 reviews
0 helpful votes
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Fantastic Sconces
September 23, 2021

Awesome selection, wanted something unique and I found it. These fixtures seemed a little pricy but now I know why they are built unbelievably well, they weigh 15 lbs at least, the glass is super thick, best fixtures I have purchased in 20 + years!
Lynn

Date of experience: September 23, 2021
Alabama
1 review
0 helpful votes
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Recommend this company,
September 23, 2021

Nice product. Site is easy to use and product arrives on time.

Date of experience: September 23, 2021
Texas
1 review
0 helpful votes
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Honesty
September 23, 2021

Placed order and arrived when scheduled. Was wrapped in plastic so it would not break

Date of experience: September 23, 2021
Arkansas
1 review
0 helpful votes
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Can light bulbs
September 22, 2021

These bulbs are a bit difficult to find, especially in different sizes. Usually a DIY home store carries one or two choices.

Date of experience: September 22, 2021
John B. — Lamps Plus Rep
over a year old

We do have a greats assortment of bulbs, and can special order anything we do not have. Thanks for the comments!

Arizona
1 review
0 helpful votes
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Happy consumer
September 22, 2021

I ordered two lamps and received them by FedEx within a couple of days. They were efficiently packed and in perfect condition. They look even better in person than from the website!

Date of experience: September 22, 2021
John B. — Lamps Plus Rep
over a year old

Thanks for the comments and rating!

Georgia
1 review
0 helpful votes
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Pain-Free Experience
September 22, 2021

Site easy to navigate and use. I could've done without the instant barrage of unwanted emails, but overall, satisfied with my experience and my product.

Date of experience: September 22, 2021
South Carolina
1 review
0 helpful votes
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Excellent customer service
September 22, 2021

We ordered a set of lamps that have glass bases. One was fine, but one had a piece of plastic stuck to the metal rod running down the inside. We called to return them and we were lucky enough to get Victoria C. As our service rep. Victoria went above and beyond to make sure we were able to get what we needed and turned what could have been a chore into a pleasant experience.

Date of experience: September 22, 2021
Arizona
1 review
0 helpful votes
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This lamp shade was a perfect fit.
September 22, 2021

Great! I have been looking at this shade for a few weeks. It matches the wood planks I added th my home.
Thanks

Date of experience: September 22, 2021
Maryland
1 review
0 helpful votes
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Great lamp
September 22, 2021

Great selection of all types of lamps. The ordering process was simple with very clear instructions.

Date of experience: September 22, 2021