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Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very pleased with lamps I ordered recently, as well as in the past.
Wide selection, excellent quality, & extremely well packaged. Timely deliveries.
The Lamps Plus website is very well organized and super easy to navigate. The selection is phenomenal. Customer service is excellent, delivery is prompt.
Site difficult to navigate site was difficult to navigate
We live on a marsh. This outdoor fan works very well. We're happy!
We were unable to remove items from our cart Had to switch to a different computer in order to buy the lamps we wanted.
Martha O, Sales, had lots of good ideas, very helpful. I keep calling her for any orders. Had some issues with various damage, Service folks pleasant to deal with, replacements received in no time. Refunds were also death with timely.
Great choices, great prices! Looks great in the guest bath
I ordered and paid for 2 pendant lights; however, I received only one light. I called Lamps Plus immediately as I wanted two, not one. I don't want to drag out the story, but I made many calls and emails to them as well as FedEx. I finally got the missing pendant 10 days later! The manufacturer had to resend it per their protocol.
I do love the pendant's though.
The lamp was perfect, quuick and easy checkout. It came in pieces but was easy to assemble with minimal effort.
Wonderful selection of quality lamps and prices are reasonable. Good user friendly website. Fast shipping!
I bought a product and I never received it. Fedex said that they delivered. I reached out to the company and explained that I didn't receive and they opened a case with Fedex and said the same thing. They just redirected me to the Credit Card company to dispute the value. They are not serious about online business. If you buy and they rely on Fedex, someone needs to be responsible. Anyway, I just wanted to let you know that can happen to anyone and they don't really take the accountability of their clients. I shipped it, it is your problem now.
We are very sorry to hear about your experience. Rest assured that we will gladly look further into this matter. We have reached out to you to gather additional information and are awaiting your response. Please review our communication at your earliest.
I order 2 porcelain Chinese pagodas from this company and never received my order despite it being said it was delivered by FedEx! FedEx said they delivered it to the correct address, but I argued and argued and insisted they did not! I told the company I wanted my money back! They refused! I knew they we're wrong and sure enough I was right! 3 weeks later my order from FedEx arrived damaged! Now it seems I'm being completely ignored!
Thank you for your review Jamie; we’re very sorry for the inconvenience and apologies for the confusion receiving the item later. We’ve completed our investigation, and a refund has been issued. Depending on your account, the refund should reflect in 5-7 business days. Should you have any questions or concerns, please don’t hesitate to contact us.
UPDATE: Within 2 hours of posting my review below I received a phone call from Lamps Plus customer service offering to replace my lamps. In the end they ended up completely refunding the purchase to my landscaper who will be writing me a check. Appreciate not having to send back the product and finding replacement products in their catalog. If this had happened immediately upon me requesting warranty service this would have been a five-star review.
My landscaper purchased 3 low voltage path lights Sept 2021. Installed them November 2021 and all three have already failed. These lights are supposed to have 1000's of hours on them.
They say the product is passed its one-year warranty. ALL THREE FAILED! They don't even sell them anymore. Avoid this company at all cost!
Hi Jim, thank you for reaching out and providing your review. I’m very sorry to hear you received less than satisfactory service and your merchandise is experiencing issues. Lamps Plus stands behind our products and want to make things right. We have reached out to you directly for further assistance. We apologize for any inconvenience.
I was foolish and went to lamp plus first. Shop other sites and request a promo or coupon. Lamp Plus hides or makes if diffucult to get a promo or coupon as the chat line was no hel. First the customer service led me to a promo that could not be opened, 2nd I went to spread out my purchase with there affilate sezzle (or whatever) site was not available so I called and could not reach anyone. So lesson learned shop around.
Please accept our apology for not having access to coupon offers. We do our very best at holding many sale events throughout the year that limit the need for coupons. This allows our shoppers to benefit without the need for a code. To receive those offers, you must subscribe on our site at www.lampsplus.com. You will receive emails from us such as special sale announcements, holiday deals, Black-Friday sale and much more.
We’re sorry to hear the Sezzle website was not available during the time of purchase. Unfortunately this is a third party platform that Lamps Plus does not have access to or able to assist with. For any questions or concerns regarding Sezzle, we recommend contacting them directly.
Can't say enough about the customer service. Quick response and follow-through. Buy with confidence
Hi - thank you for all the feedback, we appreciate hearing from you!
My order arrived soon after it was shipped. It was perfect for my mom's treasured lamp. I am very happy.
Hi Marcia - appreciate hearing from you, thank you for the comment. And we hope that your mom enjoys her new design!
Lamps Plus appears to delete negative reviews!
Shade was too big. Design is nice, but as it goes around the shade, it just doesn't look the same, there are fewer lines.
I paid $49.99 for 'off white with silver circles' lamp shade and returned item within a few hours because I didn't like it. Company refunded me $31 dollars and kept $21... they KEPT TWENTY ONE DOLLARS FOR SHIPPING! They have been a nightmare to deal with. I will never do business with such an awful company.
Lamps Plus did offer to give me a full refund if I destroyed the shade and sent picture. I did not want to destroy a perfectly good shade, when it could have been used by a shelter or someone in need! Disgusting policy and not 100% satisfaction guarantee!
We are sorry to hear of the complications of your return. Packaging waste and fuel usage from online returns is much higher than straight disposal. We offer this option of our destroy in field program to conserve, and save you time and money; we apologize for any confusion. After reviewing your order, we do see you have contacted Amazon, and recommend contacting Amazon once more regarding the return charge, as this is the cost of their provided UPS label. Your satisfaction is our top priority and we promise to do all that we can to make sure all types of matters are resolved. We do apologize for any inconvenience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are very sorry to hear that you had computer issues when trying to place your order. We have not had any on-going site issues as you describe, so it could be an issue with your browser or internet connection. If you are using an old-browser version you might try updating it to see if that helps. Should you have any questions or if you would like any assistance placing an order in the future, please do not hesitate to call us at 1-800-782-1967.