Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lamps Plus

Lamps Plus

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
How would you rate Lamps Plus?
grey stargrey stargrey stargrey stargrey star

Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
195
quality
1,064
This company responds to reviews on average within 1 day

Instant Feedback

20,516 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Lynn A.
Unfollow Lynn A.
Share Review
Report Review

You have an wasy to use website and I would say that it is next to impossible to damage or break an item purchased from your company

Date of experience: May 10, 2024
Amira T. — Lamps Plus Rep
over a year old

Glad to hear the site was easy to use! We appreciate the feedback.

Florida
2 reviews
0 helpful votes
Follow Susan V.
Unfollow Susan V.
Share Review
Report Review

Excellent service!
May 20, 2024

Received my first lamp shade in a short time. It was perfect!

Date of experience: May 9, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for the positive feedback! We hope you shop with us again soon.

Ohio
1 review
0 helpful votes
Follow Pamela N.
Unfollow Pamela N.
Share Review
Report Review

Absolutely Beautiful
May 19, 2024

So easy to order, on time delivery and the lamps are exactly how the look in the picture.
They are so beautiful and classic.

Date of experience: May 9, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for taking time to provide positive feedback about your experience!

Virginia
2 reviews
0 helpful votes
Follow Elizabeth U.
Unfollow Elizabeth U.
Share Review
Report Review

Bathroom light fixture
May 18, 2024

Excellent quality
It looks beautiful
Would recommend

Date of experience: May 8, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to hear that, we hope you enjoy your purchase!

Massachusetts
2 reviews
0 helpful votes
Follow Karl Y.
Unfollow Karl Y.
Share Review
Report Review

Very high quality light fixture
May 18, 2024

Lots of options and a helpful chat person. Delivery was on time. Product was great.

Date of experience: May 8, 2024
Oregon
1 review
0 helpful votes
Follow JoanG R.
Unfollow JoanG R.
Share Review
Report Review

The LampsPlus website led us to believe that putting together the motor and bird bath would be a snap. It wasn't. Also, the electrical cord is approximately 2 feet long - so not helpful. Will most likely be our last LampsPlus purchase.

Date of experience: May 7, 2024
Tiffani M. — Lamps Plus Rep
over a year old

Please accept our apologies for the issues you’re experiencing putting together your beautiful fountain. Our product support specialist will reach out and assist you with further details. If you have any questions, please let us know.

Texas
1 review
0 helpful votes
Follow Kimberly X.
Unfollow Kimberly X.
Share Review
Report Review

Lovely Lighting
May 17, 2024

We purchased lights for all rooms in a home we're building and love them all!

Date of experience: May 7, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for the feedback! We appreciate you taking the time to leave us a positive review.

Arizona
1 review
0 helpful votes
Follow Sheryl L.
Unfollow Sheryl L.
Share Review
Report Review

Satisfied!
May 16, 2024

Easy & quick to receive. The service was prompt & reliable.

Date of experience: May 6, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for the feedback! We appreciate you taking the time to leave us a positive review.

Ohio
1 review
0 helpful votes
Follow Jeanne L.
Unfollow Jeanne L.
Share Review
Report Review

Variety
May 16, 2024

You have a wonderful selection, it was simple and easy to order.

Date of experience: May 6, 2024
Tiffani M. — Lamps Plus Rep
over a year old

Thanks for the feedback, we appreciate you taking the time to leave your comment as it helps us grow and provide better customer support. If you have any questions, please feel free to contact us.

Kentucky
1 review
0 helpful votes
Follow Andrea D.
Unfollow Andrea D.
Share Review
Report Review

I hated the original light we bought for our basement project (did not buy it from LampsPlus) and had to get a new one picked out before the electricians were done with our project or it would have cost us more to switch out the light. I could not find anything local that would look good and work. I found this beautiful semis flush mount light from LampsPlus and it it didn't take too long to receive it. It is actually prettier in person than in the photos.

Date of experience: May 6, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!

Kansas
1 review
0 helpful votes
Follow Kim D.
Unfollow Kim D.
Share Review
Report Review

Floor Lamp
May 16, 2024

I love my floor lamp but we put the lamp together and made the mistake of throwing the box away. The lamp doesn't work right it flickers all the time. I knew because we threw the box out you guys wouldn't exchange the lamp for us. Love the style but very disappointed in the lamp.

Date of experience: May 6, 2024
Tiffani M. — Lamps Plus Rep
over a year old

We’re very sorry to hear you’re having trouble with your beautiful floor lamp. Our tech support team is happy to reach out and assist with troubleshooting and finding a solution. We will contact you shortly with more information.

New Jersey
1 review
0 helpful votes
Follow Victoria L.
Unfollow Victoria L.
Share Review
Report Review

Quality and service amazing! Sales people went above and beyond to help us with the difficulty of putting chairs together!

Date of experience: May 4, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for the great feedback, we hope you enjoy your purchase.

Texas
2 reviews
0 helpful votes
Follow Julie F.
Unfollow Julie F.
Share Review
Report Review

Beautiful lights!
May 13, 2024

We purchased these to be installed over our vanity mirrors and they look amazing!

Lamps Plus attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2024
Texas
1 review
0 helpful votes
Follow Shirley M.
Unfollow Shirley M.
Share Review
Report Review

I purchased three fans and then went to your store to purchase a down rod. I was told that there was not one in stock, but I could pay $20.00 and expedite one for next day delivery. Since my electrician needed it, I paid the fee. I received my order not the next day, but three days later and then had to pay the electrician for another trip. I have been your customer for many years, but no longer. I hope that $20.00 was worth it to you.

Date of experience: April 28, 2024
Tiffani M. — Lamps Plus Rep
over a year old

We’re very sorry for the delay in receiving your order. We reviewed this further and issued a full refund on the expedited shipping charge. If you have any questions, please feel free to contact us.

Tennessee
1 review
0 helpful votes
Follow Stephanie D.
Unfollow Stephanie D.
Share Review
Report Review

Great Fan
May 8, 2024

We purchased 2 lights and a fan. All have been amazing products. The fan is perfect for my small office. Very quiet and gives a nice strong air flow.

Date of experience: April 28, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate the feedback and the comments.

New York
1 review
0 helpful votes
Follow Patricia W.
Unfollow Patricia W.
Share Review
Report Review

Great business!
May 7, 2024

Great business! Excellent quality and service. Employees always helpful.

Date of experience: April 26, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for taking time to provide feedback!

Florida
1 review
0 helpful votes
Follow Carla Z.
Unfollow Carla Z.
Share Review
Report Review

Good customer service
May 7, 2024

We ordered 3 outdoor lights from Lamps Plus. They came. They were exactly as we expected. They look great for our home. Upon installation we realized that one of the lamps did not have the special screws needed for installation. I contacted Lamps Plus and they sent out a replacement immediately. This one had the screws and we could finish the project successfully with minimal delay.

Date of experience: April 26, 2024
Amira T. — Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Texas
1 review
0 helpful votes
Follow Di M.
Unfollow Di M.
Share Review
Report Review

Just What I Was Looking For
May 7, 2024

I wanted a very specific lamp to match my bedroom set. I was having issues locating what I wanted, I found it on Lamps Plus.
It arrived in perfect condition and looks great!

Date of experience: April 26, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to see that! We hope you shop with us again soon!

New York
1 review
0 helpful votes
Follow Roseann H.
Unfollow Roseann H.
Share Review
Report Review

The Color and fit were perfect
May 7, 2024

I read the measurements and picked a color it was great

Date of experience: April 23, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate the feedback and the comments.

New Jersey
1 review
0 helpful votes
Follow Grant S.
Unfollow Grant S.
Share Review
Report Review

Excellent selection
May 7, 2024

Excellent selection. Website well organized and user-friendly

Date of experience: April 23, 2024