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Lamps Plus

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
How would you rate Lamps Plus?
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Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
195
quality
1,064
This company responds to reviews on average within 1 day

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20,514 reviews

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Texas
1 review
0 helpful votes
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The color and size are exactly as described. They are substantial and hold the space well. The price was for open box- great savings and high quality!

Date of experience: May 24, 2024
Amira T. — Lamps Plus Rep
over a year old

We appreciate your business and hope you visit our site again!

Texas
1 review
0 helpful votes
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Experience with Lamps Plus has always been great and the products all work very well. This one particular time, the products we received were damaged right out of the box. Thanks!

Date of experience: May 23, 2024
Amira T. — Lamps Plus Rep
over a year old

Sorry to hear that your item was damaged, please reach out to us if you haven't already!

Indiana
1 review
0 helpful votes
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Muted Teal Lamp Shades
June 2, 2024

I was looking for this particular, had to find LShade and you didn't have a dusty blue color and I didn't want to go with white so the only choice was the "muted teal" color that turned out to be a little too green for my light blue walls. But they are darkish and don't stand out so I kept them. Plus I put those light bulbs in them that rotate colors. There is a blue setting that goes nice with the shades. If I just want "light" to read, it goes to white as well.

Date of experience: May 22, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for the great feedback, we hope you enjoy your purchase.

Tennessee
1 review
0 helpful votes
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Dual Lamps
June 1, 2024

Easy to place the order and the lamps arrived well packaged.

Date of experience: May 22, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to see you had a great visit with us, thank you for the comments.

California
2 reviews
0 helpful votes
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Nice lamp but hidden shipping costs
May 31, 2024
Updated review

My lamp was listed as free shipping all the way up until the payment part, when it added $85 for shipping. Chat didn't work. No other options offered.

Date of experience: May 21, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!


My lamp was listed as free shipping all the way up...
April 26, 2024
Previous review

My lamp was listed as free shipping all the way up until the payment part, when it adde $85 for shipping. Chat didn't work. No other options offered.

Date of experience: April 16, 2024
Iowa
1 review
0 helpful votes
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Beautiful lamps!
May 31, 2024

Lamps description right on! Priced well! Fast delivery and lamps arrived in perfect condition!

Date of experience: May 21, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for visiting our store! We appreciate the feedback and hope you are happy with your purchase.

Florida
1 review
0 helpful votes
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Great service and products. One lamp arrived broken, and within a week or so a new glass was shipped to me. The lamps make a great look on the outside of my home.

Date of experience: May 21, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to hear that you had a positive experience in our store, we hope you shop with us again soon!

Colorado
1 review
0 helpful votes
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Nice...Larger than expected
May 30, 2024

Easy...nice selection. Many choices...But the in-room picture was not helpful.

Date of experience: May 20, 2024
Pennsylvania
1 review
0 helpful votes
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Delayed Delivery
May 30, 2024

The product is awesome. My delivery time was changed 2 times before I received my product. So may delivery time put adapter on my experience.

Date of experience: May 20, 2024
Amira T. — Lamps Plus Rep
over a year old

Hello Curtis, we apologize if you were unhappy with the delivery experience. Unfortunately this happens sometimes due to delays between the manufacturers and vendors.

Missouri
3 reviews
0 helpful votes
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Beautiful fixtures
May 30, 2024

Ordered and received outdoor lighting. Each piece is well made, beautiful, was easy to install and looks fabulous! Highly recommend.

Date of experience: May 19, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you so much for the positive feedback!

Alabama
1 review
0 helpful votes
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Fan on my deck
May 29, 2024

The fan is wonderful. I am able to enjoy sitting on the deck even when the temperature warms up.

Date of experience: May 19, 2024
Amira T. — Lamps Plus Rep
over a year old

Glad to hear that you enjoy your new fan!

Washington
1 review
0 helpful votes
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Beautiful lamp
May 29, 2024

When I had a question about this lamp a couple of weeks ago, someone responded very quickly with an answer. The Associate helped me with trying to find which LED bulb would fit the lamp. She was very helpful and we finally figured it out!

Date of experience: May 18, 2024
Tennessee
2 reviews
2 helpful votes
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Lampshades and bedroom lamps
May 29, 2024

Quick and easy to navigate. Great prices and selection. Quick shipping!

Date of experience: May 18, 2024
Virginia
1 review
0 helpful votes
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This is my second order with LampsPlus. I've been very happy both times with the service and the product.

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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Stiffel Lamp
May 23, 2024

Arrived on time in great condition. It's really a beautiful classic shade

Date of experience: May 13, 2024
Amira T. — Lamps Plus Rep
over a year old

We appreciate your business and hope you visit our site again!

Minnesota
2 reviews
0 helpful votes
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Probably my 7th order from this vendor, never disappointed. Great value, fast shipping, super customer service!

Date of experience: May 13, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you for continuing to be a repeat customer and we hope to see you again soon!

Connecticut
1 review
0 helpful votes
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Light Fixture
May 22, 2024

The first fixture arrived broken. They were quick to respond and send a replacement with no issues. Very happy with their customer service.

Date of experience: May 12, 2024
Amira T. — Lamps Plus Rep
over a year old

Glad you enjoyed your shopping experience!

California
1 review
0 helpful votes
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Awesome
May 22, 2024

The experience to order online was easy. The arrival time was more than adequate.

Date of experience: May 11, 2024
Ohio
1 review
0 helpful votes
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Nice style and quality
May 21, 2024

Phone conversations were helpful (two). Had a little trouble using the chat service. Ordered one previous floor lamp which I was pleased with, ease of assembly, quality, and price, so I am hopeful I will be happy with this purchase as well.

Date of experience: May 11, 2024
Florida
2 reviews
0 helpful votes
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New product
May 21, 2024

The item was returned with a problem.
New item was sent and was fine.

Date of experience: May 11, 2024