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Lamps Plus

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
How would you rate Lamps Plus?
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Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
195
quality
1,064
This company responds to reviews on average within 1 day

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20,514 reviews

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Virginia
1 review
0 helpful votes
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Ceiling fan
August 23, 2024

Every part of my experience was great. Fast delivery, nothing damaged.

Date of experience: August 13, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to see you had a great visit with us, thank you for the comments.

New York
1 review
0 helpful votes
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Great Lamp Shade Selection
August 23, 2024

I purchased a shade from Lamps Plus to replace a shade that was really beat up. It arrived packed with care and the shade looks great. It was easy to find a new shade in a similar size and the even included hardware that I would need to attach it to my floor lamp.

Date of experience: August 12, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to see that you found our site easy to use, thank you.

Utah
1 review
0 helpful votes
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Hi Quality
August 21, 2024

Love shopping online. Really love it when we get high quality products. Lamps Plus covers both aspects.

Date of experience: August 11, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!

Minnesota
1 review
0 helpful votes
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Able to ask and receive answers to questions designed to help me determine if lamps would function for my needs.

Date of experience: August 10, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!

California
1 review
0 helpful votes
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Dining ceilings light
August 20, 2024

Search for lightning took lots of inquiries over time, finally found the one that we all liked! Am very happy with our choice

Date of experience: August 10, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to see you had a great visit with us, thank you for the comments.

Colorado
1 review
0 helpful votes
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My order was delayed significantly for unknown reasons, but it did arrive in good condition in the end. However, once the fans (I got two of these with light kits) were installed, one has a flickering light issue and I'd have to unwire and take it down to troubleshoot it. Both have delays when clicking them on - they jerk, pause, turn the wrong direction, and then start working correctly after about 2 seconds. It's odd, but not odd enough for me to tear them out and return them. One is on a wall switch and it makes no difference if you use that or the remote.

Lights - take a second to respond to changes in dimming with the remote, but go from very dim to incredibly bright, which is a really nice range.

Blades are ABS plastic, not actual wood.

I will say they look really nice, are very modern, and are absolutely silent! The airflow is impressive compared to the old 1990s flat five-bladed fan I replaced, too. Three blades on these make the room feel more spacious, too. Overall I like the fans, but they seem to have some built in odd response to being turned on.

Date of experience: August 10, 2024
Tiffani M. — Lamps Plus Rep
over a year old

Thank you for providing your feedback. We’re very sorry for the transit delay and the issues you’re experiencing with your lovely ceiling fans. This is not the experience we wish you to have and have escalated to our support team. They will reach out and assist you further with troubleshooting or a full replacement. We apologize for any inconvenience and appreciate your patience.

Michigan
1 review
0 helpful votes
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Great Selection
August 19, 2024

LampsPlus has a large selection of lamp shades. I found exactly that I wanted for a bedroom remodel. Appreciate the prompt delivery too.

Date of experience: August 9, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to see you had a great visit with us, thank you for the comments.

New York
1 review
0 helpful votes
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I almost did not purchase this because it did not say if the light was dimmable in the description, it is. I took a chance and after that, the process was flawless. Delivered in a timely manner, packaged securely, all parts were accounted for. Installation went smoothly and the installer made a point of telling how well made it is. It is also very quite.

Date of experience: August 8, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to see you had a great visit with us, thank you for the comments.

Pennsylvania
3 reviews
0 helpful votes
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I love this site and have been using it for years. Never had a problem and their products are simply beautiful and very well made. Selection is excellent and plentiful; in fact the worse thing about it all is trying to decide which item to choose!
In this order, I wanted solar LED path lights. Yes, you can find them in the big box stores and even discount stores and I am sure they do the job. However, I wanted something a bit different and distinctive! These lights are beautiful, project a distinct pattern and very well made. They are so nice, I ordered another two sets! I hope to have them for years to come!
Seriously, this is a great company and I intent to use them again!

Date of experience: August 7, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you so much for the positive feedback! We are so happy to hear you love your purchase.

Florida
1 review
0 helpful votes
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Unique High Quality Lamp
August 17, 2024

Wide selection of floor lamps. Unique designs that you normally will not find. Product is high quality and was well packaged.

Date of experience: August 7, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!

Rhode Island
2 reviews
0 helpful votes
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Stylish and unique floor lamp.
August 17, 2024

I can always find what I'm looking for. Selection is incredible and the filters make it easy to search.

Date of experience: August 7, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate hearing that, great to hear that our site was easy to use.

California
1 review
0 helpful votes
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Easy process great results
August 17, 2024

Easy process great results and now this survey is annoying annoying annoying annoying annnoying annoying annoying annnpuof and now stupid did not need to use 50 characters and now I am annoyed.

Date of experience: August 6, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate hearing that, great to hear that our site was easy to use.

Arizona
1 review
0 helpful votes
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Great Purchase
August 16, 2024

We were very pleased with our lamps. They were so easy to assemble and had very quick delivery. Seamless ordering process.

Date of experience: August 6, 2024
Amira T. — Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

New Jersey
1 review
0 helpful votes
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Overall good experience
August 16, 2024

Good options on filters (outside/inside, size, #blades, etc) - only problem was the filters kept showing me fans with a light which i didn't want.

Date of experience: August 6, 2024
Amira T. — Lamps Plus Rep
over a year old

Hello, thank you for the feedback! Our site does have a filter for fans without lights, but if you used this filter and still saw fans with lights, please email us at [email protected] so we can look into it.

Arizona
1 review
0 helpful votes
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Great service
August 16, 2024

Great customer service help me find missing parts on my fan by sending me a receiver and remote.

Date of experience: August 5, 2024
Amira T. — Lamps Plus Rep
over a year old

Hello Norma, thank you for the feedback and we are happy to hear that your fan is now working!

Massachusetts
1 review
0 helpful votes
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Easy ordering and quick delivery
Free shipping
Lovely product

Date of experience: August 5, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate hearing that, great to hear that our site was easy to use.

Texas
2 reviews
0 helpful votes
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Good Purchase!
August 15, 2024

This lamp arrived well packaged and was easy to assemble. It is good quality even with the plastic shade. This lamp fits in very well with the other furniture in my family room.

Date of experience: August 4, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!

New Hampshire
1 review
0 helpful votes
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Very happy lamp buying experience
August 14, 2024

Went through 2000+ lamps offered. Mine happened to be on sale! Product details were important. The pair I bought weighed 18 pounds each which meant they would be very stable in our TV room which has lots of activity. They are beautiful.

Date of experience: August 4, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to hear that you found what you were looking for! We hope you love your new lamps.

Washington
1 review
0 helpful votes
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When just any lamp wouldn't do.
August 14, 2024

Fast and good quality with everything provided. The actual bulb was the LED type which was new to me. It's lifespan maybe greater than mine.

Date of experience: August 3, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate the feedback and the comments.

Virginia
3 reviews
0 helpful votes
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Excellent Products
August 13, 2024

It is an easy to navigate web site with many choices of products. Listing of weights on many ceiling lights is very useful. I am replacing an old bathroom ceiling light, about 3 pounds, with no idea what is structurally behind it. I don't want to gamble on a heavy replacement light.

Date of experience: August 3, 2024
Amira T. — Lamps Plus Rep
over a year old

We are happy that you had an easy time navigating the site, we appreciate your feedback.