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Lamps Plus

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
How would you rate Lamps Plus?
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Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
195
quality
1,064
This company responds to reviews on average within 1 day

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20,523 reviews

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New York
1 review
0 helpful votes
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Great customer support
October 18, 2024

It was easy to navigate the website and reading customer reviews also helped me with my decision to purchase the lamp.

Date of experience: October 7, 2024
Amira T. Lamps Plus Rep
over a year old

We are happy that you had an easy time navigating the site, we appreciate your feedback.

California
1 review
0 helpful votes
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Unique & well made
October 18, 2024

Love how unique the shade is. I'd never find something like this in the local stores.

Date of experience: October 7, 2024
Amira T. Lamps Plus Rep
over a year old

Thank you for the positive feedback, we hope you love your purchase.

Illinois
1 review
0 helpful votes
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Lamps Plus Lamps
October 16, 2024

It was a positive experience and the lamps exceeded my expectations.

Date of experience: October 6, 2024
Amira T. Lamps Plus Rep
over a year old

We are happy that you had an easy time navigating the site, we appreciate your feedback.

California
1 review
0 helpful votes
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We did have to return the lamps because a door wouldn't open because of the depth but the return was flawless.

Date of experience: October 6, 2024
Amira T. Lamps Plus Rep
over a year old

We are so happy to hear that you had positive experience shopping with us!

Georgia
2 reviews
0 helpful votes
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Great Service
October 16, 2024

You always have what I need and want. Your packaging and shipping is perfect. Thank you!

Date of experience: October 5, 2024
Amira T. Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Massachusetts
0 reviews
0 helpful votes
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Great customer service.
October 15, 2024

Not sure why there were issues with both orders.
Had to request new ones.

Date of experience: October 5, 2024
Amira T. Lamps Plus Rep
over a year old

Wonderful to hear that, great to see that our site was easy to use.

Iowa
1 review
0 helpful votes
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Customer Service was excellant
October 15, 2024

There was a problem with the original controller for the ceiling fan. The controller was replaced in 3 days and fan was fixed

Date of experience: October 4, 2024
Amira T. Lamps Plus Rep
over a year old

Hi Terrance, we are happy to hear your issue was promptly resolved.

California
1 review
0 helpful votes
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Looks fab was used
October 15, 2024

Looks like fan was Previous put together you can see marks where bolts together

Date of experience: October 4, 2024
Tiffani M. Lamps Plus Rep
over a year old

We take pride in delivering high-quality products, and it is alarming to learn that the product you received did not meet our gold standard of excellence, and apologize on behalf of our vendor. If there's any damage or defect, please contact our customer service team. We're happy to rectify this issue promptly. We apologize for any inconvenience.

Arizona
1 review
0 helpful votes
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Order hard to us
October 14, 2024

We accidently ordered 2 lamps, and tried to cancel one, but were unable, Very annoying

Date of experience: October 4, 2024
Amira T. Lamps Plus Rep
over a year old

Wonderful to hear that, great to see that our site was easy to use.

Michigan
1 review
0 helpful votes
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Found what I was looking for!
October 14, 2024

The product that I bought was shipped within a reasonable time span. It had the quality I expected. The descriptions about the lights online are helpful.

Date of experience: October 3, 2024
Amira T. Lamps Plus Rep
over a year old

We are happy that you had an easy time navigating the site, we appreciate your feedback.

Pennsylvania
1 review
0 helpful votes
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Beautiful product
October 14, 2024

I spoke with a representative who was very helpful. He recommended some options after I explained what I was looking for. I'm very happy with my fixture.

Date of experience: October 3, 2024
Amira T. Lamps Plus Rep
over a year old

Thank you, we appreciate the feedback and the comments.

Colorado
1 review
0 helpful votes
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Completely satisfied!
October 13, 2024

Shades were perfect! Packed well. I will shop with LampsPlus again!

Date of experience: October 3, 2024
Amira T. Lamps Plus Rep
over a year old

Wonderful to hear that, thank you for the comments and feedback, we appreciate it.

Ohio
1 review
0 helpful votes
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Easy Peasy
October 13, 2024

It was a great experience searching for r=the lights I wanted and their customer service was excellent.

Date of experience: October 3, 2024
Amira T. Lamps Plus Rep
over a year old

We appreciate your business and hope you visit our site again!

Texas
1 review
0 helpful votes
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Console table
October 13, 2024

Great table, some parts had been added for stability, which had come loose in transit, fortunately no damage to table. Better more substantial packaging for weight of item, is all that was needed.

Date of experience: October 3, 2024
Amira T. Lamps Plus Rep
over a year old

Hello Sue, thank you for the positive feedback. We appreciate you shopping with us!

New Hampshire
1 review
0 helpful votes
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Great selection
October 13, 2024

Whenever we need lighting or ceiling fans, etc. we turn to Lamps Plus. They have a large selection that satisfies all tastes. Most of the time they have exactly what we need and like. The products come quickly and safely. We haven't put the latest purchases up yet but are excited to see!

Date of experience: October 2, 2024
Amira T. Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Maryland
1 review
0 helpful votes
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Flamingos
October 11, 2024

Flamingo lamp shades delivered on time and in good condition.
Very cute!
They will go great with the beach theme in vacation home.

Date of experience: October 1, 2024
Amira T. Lamps Plus Rep
over a year old

Thank you for the positive feedback, we hope you love your new lamps!

Oregon
1 review
0 helpful votes
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Great lamp
October 10, 2024

Great products, easy website, fast shipping, it's all good.👍This lamp is beautiful, was easy to assemble, arrived within three days and looks lovely in my living room.

Date of experience: September 30, 2024
Amira T. Lamps Plus Rep
over a year old

Thank you for being a returning customer, we're glad the site was easy to use!

Oregon
3 reviews
0 helpful votes
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Nice lamp :)
October 10, 2024

I love this lamp. It seems to be made well, with a ceramic base and a wood neck. The cost was very reasonable. The overall look is super. The only issue was that the lampshade came a bit dented on one side. I have simply moved that side to the wall so no one can see.

Date of experience: September 30, 2024
Amira T. Lamps Plus Rep
over a year old

Hi Linda, thank you for the positive feedback! We appreciate you shopping with us.

Virginia
1 review
0 helpful votes
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Professional
October 8, 2024

Fast, efficient and professional delivery service of an excellent product

Date of experience: September 28, 2024
Amira T. Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Illinois
1 review
0 helpful votes
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Classy addition to my Living Space
October 5, 2024

The console table that I bought was on a couple different sites at a higher price and on one site it did not include shipping. However, I was excited to find it on Lamps Plus for less and free shipping. I took a chance based on some prior purchases from this website. I was not disappointed. The table came in a matter of days, packaging was in excellent condition and all pieces were well packed. Everything I needed was included and I was able to assemble it myself with no problems. The table looks great in my space. I love it.

Date of experience: September 25, 2024
Amira T. Lamps Plus Rep
over a year old

Glad you enjoyed your shopping experience!