On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Purchased 2 prior. Wanted same for new home. Quick easy find.
They communicated promptly about what the fulfilment timeline would be. When I wanted to change my order an actual human did it quickly. One item shipped a little faster than promised.
Thank you for the positive feedback, we appreciate you shopping with us and hope you love your new item.
My Customer Service Rep Melissa is always great to work with. Ordering was easy and the products arrived on time and in perfect condition. The Client was pleased and the products enhanced the interior as intended. Overall it was a pleasant and productive experience!
Thank you so much for the positive feedback, we appreciate you shopping with us!
**************************************************
Thank you for the 5 star feedback!
Found exactly what I was looking for to replace old lamps outside the garage.
Wonderful to hear that, thank you for being a returning customer!
Ordering was easy. Delivery was fast. Lamps were just like they were shown on line.
The lamps are unusual, and really beautiful. I have received many compliments. Good amount of light as well. Great shipping experience!
I searched websites for the 2 light fixtures I had in mind. The Lamps Plus site had exactly what i was looking for in my price range. The site was easy to use, provided email updates on my order status and delivered both of the fixtures on the expected date.
Very little help when I spoke with salesperson. My lamp did not work. I had to replace the whole top bulb assembly
We sincerely apologize for your recent experience, rest assured we are happy to help. We have sent you a follow up message so that we may further assist with your issue. We look forward to hearing from you.
Very little help when I spoke with salesperson
Light exactly as described, shipped promptly and packaged very well to secure from damage. Very happy with my purchase. Thank you.
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
I purchased a variety of different light fixtures and they all matched based on the website recommendations-- all are beautiful and well made. Changed the whole ambiance of my tea shoppe and cafe. I'm extremely pleased with my purchase!
Thank you for the great feedback, we hope you enjoy your purchase.
The site is so easy to use, item came quickly, The lamp riser is actually used for a floral piece.
Wonderful to hear that, great to see that our site was easy to use.
Thank you, great to see that, we hope to see you visit with us again soon!
Lamps are perfect, timely delivery. I will order from Lamps Plus again!
Thank you, we appreciate the feedback and the comments.
Great selection and ease of ordering and product arrived on time.
Thank you, great to see that, we hope to see you visit with us again soon!
Ordering was easy and delivery was quick. The catalog is easy to review.
Glad to hear the site was easy to use!
My lamp arrived damaged. Customer service representative promptly shipped a replacement that arrived in perfect condition. This transaction was handled in a most courteous and professional manner.
Great to hear from you, thank you for the visit and responses.
Replaced old fixtures with new. My entire experience, from shopping online, ordering to having to return one fixture was fantastic. I really love doing business with Lamps Plus.
Thank you for choosing us for your fixture needs!
Light fixtures were easy to find online. They arrived on time and not damaged. They were fairly easy to install. I like the contemporary style.
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
Easy & very satisfied with the product. The product information was appropriate and sufficient to choose the right fixture.
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wonderful to hear that, great to see that our site was easy to use.