LajerrioReviews 1,344

I received my ring after getting the run around that their system was down and my shipping email never went out.

It finally arrived FROM CHINA and 2 STONES ARE MISSING! I emailed them.and they said I have to pay to ship it across the world (I'm sure they wouldn't acknowledge they received it) or, get this. They would send me stones and I can pay to have them put in the ring. Hahhahah. WHAT!?!?!

So I have a junk ring. Lesson learned.

I ordered a bridal set, but it was too large. I went to a reputable jeweler to get it sized, but was informed that it could not be resized do to the design of the rings and the stones that went all the way around. I attempted to return the rings, and went through several days of emails back and forth before being denied a refund because I took the tiny, sticky jewelry tag off of the ring. (Which I had mentioned in my very first email) I am not concerned about the money - but requiring that tiny little piece of plastic/paper to be affixed to the ring in order to return it is ridiculous - as I'm sure they are well aware that people pull that off to wear it. And instead of telling me that removing the tag forfeits my refund after the first email, they decided to make me jump through hoops, send them photos, and would go days without responding before finally telling me I would not be receiving a refund.

This place has HORRIBLE customer service. After waiting TWO months, I emailed them and ask where my order was, they said they couldn't track it and the emailed back a week later saying that it was lost by the courier, and that they they would refund me my money, underneath that statement there was a statement that said if it was paid for through paypal, it would be given back on that account or if it was a debit/credit card it would go back onto either of those. I asked them to refund my money back to my debit card that I purchased it on. I get an email a week later and they tell me "since your order is over the time' it can only be refunded to a paypal account" that would normally be fine but I don't have a paypal and I explained that to them. I also asked them to explain what "over the time" meant and they couldn't. I assume it means pat the 30 day money back guarantee time, which would be understandable if I had ever received my order, but I didn't. So now it's almost 4 months later and they are still refusing to give me my money back and when I asked for a supervisors name, email and number, they completely stopped replying to my emails. This is completely unacceptable and I would not ever recommend this company to anyone.

I ordered a few rings on 4/1/2020 and I never received an email stating any shipping/processing information. It is now 6/5/2020 and I have yet to receive my rings or an estimated date when I will get them. Singapore never went on quarantine during this time, so I'm not taking the pandemic as an excuse to fraud people. At this point, I reached out to paypal to get my money back! Beware of buying from this company.