LA Fitness

My name is Azar Ghobadi. I worked as a personal trainer at the LA Fitness Agoura Hills location for approximately three months.
During my employment, I was assigned multiple clients. However, I was never informed whether these clients were new clients assigned to me permanently or temporary substitutions for other trainers. As a result, several clients trained with me only once before returning to their original trainers. Later, I learnse one-time sessions negatively affected my "return client percentage," even though those clients may never have intended to continue training with me.
At the same time, several clients chose to continue training with me and expressed great satisfaction with my work.
After I started working, I noticed a significant change in my boss, the head trainer, Danny's behavior toward me. He became increasingly distant, stopped acknowledging me, avoided eye contact, ignored me at work, and failed to respond to the few work-related text messages I sent him.

On my final Friday at work, Danny asked whether I knew my return client percentage. I told him I understood that it was low. He then informed me that I could no longer work at LA Fitness. This was the first time I had been informed that my employment was in jeopardy. I had never received any warning, or opportunity to address the issue. I was shocked by this sudden termination.
After speaking with the District Manager, he suggested that I contact Human Resources.

The following Monday, I visited the gym with my husband to work out as a member. At the front desk, I was informed that I was not permitted to enter because former trainers are subject to a three-month "cooling-off" period after their employment ends. This was another policy that had never been explained to me previously.

Several days after submitting my complain, I received a phone call from Kelcie in Human Resources. She stated that Danny had reported that I had told him I did not want to work at LA Fitness anymore and that management considered this to be my resignation.
I was shoked and denied making any such statement. I also explained that if I had intended to resign, I would have submitted a written resignation.

Despite my repeated denials, Kelcie stated that I resigned and my resignation had been accepted.
I told her that my complaint itself demonstrated that I did not resign and that I believed I had been terminated unfairly. She then stated that if I wanted to work for LA Fitness again, I would have to submit a new application. And there will be no gurantee that I would be accepted to work there again. She alsoinformed me that I would not be permitted to apply to the Agoura Hills location where I had previously worked.

I have to add that during my employment as a trainer at LA Fitness, I believe I was treated differently because of my age, my accent and limited English fluency.

The computer in the trainers' area had a very small screen, which made learning the system even more difficult. Because of my vision, I often struggled to read the information on the screen, even when using a magnifying glass.

I also recall Maria telling me to clean the bathroom. I believe she would not have spoken to me that way if she had not viewed me as an immigrant who was unfamiliar with workplace rights. That interaction made me feel singled out and disrespected.

Overall, the way I was treated made me feel that management viewed me as too old to learn, not capable, and not good enough, instead of giving me the same training, patience, and opportunity to succeed that other employees received. I believe these circumstances contributed to my unfair termination and support my belief that I was subjected to discrimination based on my age, national origin/language, and race.

I joined a club very close to my home to enjoy the pool and hot tub. I am a senior citizen and not interested in any other amenities. The pool was closed from time to time and I dealt with it; however back in November both the pool and hot tub closed, as they needed new parts. Well, here it is in January and they are still waiting for parts! I tried using another club further from my home, but that didnt work out. They rent two lanes of three for the British Swimming School. So they collect my membership dollars and collect money from the School for renting the pool, so members like me cannot use it as only one lane was open and there was a line of people trying to use that one lane. I gave the other club another try this week. I went there pool was open, but hot tub broken. They are always repairing something or other. Oh, and the front desk didnt know the hot tub was broken! I was refunded one month's fee, but have not been able to use my club by my house since mid November, and the other club not near my home that I have tried, doesnt work either. When I call the other club, and ask simply when is the British Swim School going to be there so I can plan my visit, they tell me they dont know to call the School myself to find out! The only well trained and customer oriented person at this organization is the GM at my club in Pembroke Pines (John), who communicates very well, and of course cannot do anything about the part coming in. I am beyond frustrated! It is cold this winter in Florida and I basically do not have an indoor pool to swim in, although I pay each month! My suggestion if you join find out how many repairs have been done and how quickly the item has been fixed. For two months, all I hear is that are waiting for parts for the pool and hot tub. They have offered to freeze my membership, but I dont want that, I just want to swim again! I would love to hear from someone in Corporate that may give a damn!

The gym at ******* Atlantic Blvd Ste 800, Jacksonville, FL *******, is embarrassing. The building is old and falling apart. Smells nasty, unclean. Smell of urine near the bathrooms. Mold in showers. ALWAYS something wrong there! Equipment is always broken. The manager is out of touch. Unreasonable. Make staff do unrelated chores. A big turn over on staff. The gym is NOT worth the membership.

This place is huge so I had to come and check it out. They have everything from volleyball, racquetball, basketball, a swimming pool and hot tub, and a whole lot more!

I started with the group Personal Training as soon as I joined...and - within 7 months, I was already seeing a difference in my endurance and physical self from when I first started and I've lost 20 pounds so far.

I do enjoy the classes because I like the people who do the classes with me. It is fun because we all encourage each other and challenge ourselves to do better every day.

Overall - I'm feeling healthier and better after doing these classes for so long. It's a physical therapy, as well as cognitive therapy for me.

Things that they could definitely improve on though is:

1) The sanitary stations are spaced out very few and far between.

2) Sinks aren't always maintained with soap. They can always use the soft-soap topped off every morning as well.

I usually have to play Musical Sinks in the men's locker room / bathroom before I ever find one that has soap in it.

If I were to ever walk inside there in the early morning hours, I would see right away that most of the evening cleaning crew don't do their jobs because it's usually not just one or two sinks - it's every other one. If TP or PT is needed - it's not just one dispenser - it's all of them.

If soaps are needed in the showers (there are 10 of them) - nearly every one of them is empty - not just one or two.

3) 90% of the lockers are all broken.

4) There are always exercise machines that are broken, or need service.

5) This place needs a complete douching top-to-bottom as it is also in need of extermination as a baby centipede was spotted in the locker room. My father is a retired exterminator so i'm quite familiar with it, and if there's a baby, there must be a family of them!

When Management was approached about this, it was just kinda blown off and not of any concern. This is totally uncalled for. So with sloppy janitorial duties, and lack of an exterminator - and ESPECIALLY in the covid era, these things should be a top priority!

6) Recently the club Management was approached about Discrimination in the workplace for an individual with a Disability. These concerns were quickly whisked away, and - even though that individual was doing a really nice job and getting a lot of praise from everybody there, they were still let go because they raised Discrimination concerns with Management.

Instead of taking the concerns of the disabled individual seriously, a phone call was received from an Upper Management person to tell that individual not to come back.

All of this could have been avoided had the individual with the concerns been taken seriously.

And all of this would have been avoided if a serious conversation was had between the disabled individual and management / HR.

Instead - lets get rid of that person! The craziest thing of all is that all the management wants that person to use them as references elsewhere. So why are they getting rid of that individual?

(It's because they didn't want the ADA involved - but again - had a serious conversation been had between Management and Disabled individual, the ADA would have been avoided).

This place is a total waste. It's a shame they didn't keep that person because the place was starting to look nice, and the locker room / bathroom was always clean by the time that individuals shift was over.

For anyone looking for a job - if you're disabled - you can expect to be discriminated against. None of the management here care about the club, or the employees that work in it. All of the leadership in this place need to be replaced.

This place doesn't even deserve to have 1 star.

However - Planet Fitness is very clean, and all the machines are well kept! None of the lockers are broken. There are many sanitary stations. Also - a free membership, and free personal training classes are a +. People (staff) are friendlier there and Management there are all good people.

Very Bad customer service. Charged me over CDN$600 for 1.5 hour personal trainer fees with f... Alyssa after I asked to cancel the service due to past and future surgeries. Stay away from LA Fitness in Cambridge. I hope they will close them the same as Kitchener LA Fitness facility.

Restroom was without soap for two days. I emailed corporate and the only thing they did was email my email to the management of the location that didn't have soap. Nothing was done. Broken soap dispensers, broken toilet seats, constantly out of disinfectant wipes and watered-down soap.

LA FITNESS, SMITHTOWN NY. I am writing to express my deep disappointment and frustration, shared by numerous members, friends, and family, regarding the current state of affairs at your gym. It pains me to report that the condition of the equipment and facilities has reached an unacceptable level, severely impacting our ability to enjoy and utilize the services provided.

First and foremost, the functionality of the equipment is severely compromised, with the majority of machines either non-operational or experiencing significant issues. For instance, out of the eight stepper machines available, only one is in working condition, while the remaining seven have been marked for parts or service since December 2023. It is now February 2024, and regrettably, there has been no discernible progress in resolving these issues. This prolonged period of downtime not only hampers our workout routines but also reflects poorly on the gym's commitment to maintenance and member satisfaction.

Furthermore, the availability of essential equipment accessories, such as pins, is severely lacking. Many machines are missing pins, making it impossible for members to use them effectively. This inconvenience forces members to waste time searching for pins or to forgo certain exercises altogether, detracting from the overall gym experience.

Additionally, I must highlight the poor condition of certain equipment, notably the arm curl machine. The cracked leather surface makes it uncomfortable and potentially unsafe for users, further diminishing the quality of our workouts.

Regrettably, these persistent issues have led me to explore alternative gym options, and I am not alone in this decision. Several friends and family members who share my frustrations are also considering leaving your gym in search of better-maintained facilities.

As a loyal member who values fitness and community, it saddens me to have reached this point. I implore you to take immediate action to address these concerns and restore the gym to a standard that aligns with the expectations of its members. Timely repairs, regular maintenance checks, and improved communication regarding equipment status are essential steps in rebuilding trust and ensuring member satisfaction.

I sincerely hope that you will prioritize these matters and work diligently to rectify the situation. Your swift response and commitment to improving the gym's facilities will not only retain existing members but also attract new ones, fostering a stronger and more vibrant fitness community.

Thank you for your attention to these urgent issues. I eagerly await your response and actions in this regard.

I have had many issues throughout the years at the LA Fitness in Laurel MD. The reason I stuck with that gym was because it is the only gym in Laurel with heavy bags for a cheaper price as I don't want to go to an MMA gym or something just to hit the bag and pay more monthly. Now, their bags are always broken and they do nothing about it, renovated gym or not it's annoying. For 3 weeks I wasted my gas just to go and see the bags all broken in the same position. Some of the members and I are very frustrated with this, we told the staff and all they said was we will get to it. 3 weeks later, they still never got to it or even care. I had the last straw and just walked out, this is just one of their many issues. I could write a whole book and sell it called "Why I wouldn't go back in the snakes mouth" just about sums up how bad their gym and staff still is after 7 years. I just quit and wouldn't recommend atleast this LA fitness to anyone.

I am not a new member and I went here at my lunch time to walk for about 20 minutes quickly and get back. After scanning my member Id the lady told me that I did not have a picture on file and that I needed to show Id. I had no Id on me only my keys in hand. I told her I was in a hurry and I was an old member to verify my information on the computer. My date of birth, address, phone number etc. I went back to my car and returned with my Id and showed it to them and told them that because they gave me a hard time I WAS NOT STAYING. They could have let me in and told me to bring my Id next time. Not frienly, rude, and did not want to help me inspite of them being a new place. I will continue to go to the gym I always go to. I have had no problems there.

The gym and staff at the Clark/Linden, NJ location are nice. However, I made the unfortunate mistake of signing up for a personal trainer with them. The gist of it is, if you choose the 3x/week option, you get a personal trainer that spends 25 minutes…read that again…25 minutes, no warmup, no cooldown, just straight working out, they aren't even in workout attire, just 25 minutes of them showing you how to do the workout. You get all of this for $660…$660… MONTHLY. And the best part is, to cancel, you would STILL have to pay 50% of the REMAINING CONTRACT for the INITIAL AGREED TERM. And their terms are 12 MONTHS ONLY. To put it simply, the total cost would be about $8,000. Whether you cancel within the first month or the 6th month, you would still have to pay either $4,000 or $2,000 ON TOP of the 4K that you already paid for the previous 6 months. Bear in mind that you can sign up for FREE 1 HOUR LONG classes (yoga, cycling, etc) because it ALREADY COMES with the gym membership. Oh, and the $660 for the personal trainer does not include the $40 you'll pay monthly for the actual gym membership. You're better off getting the gym membership and finding your own personal trainer. Please don't sign up for their personal training. In the event that you do make the same mistake, you have 3 DAYS TO CANCEL FROM WHEN YOU SIGNED THE CONTRACT in order to get a FULL REFUND for that INITIAL $660 and STOP all FURTHER PAYMENTS.

Worst experience ever, if you want to get a personal trainer don't ever do to LA fitness, I was tricked in the beginning while joining, I had asked for 6 months personal trainer, don't know why in document I signed it says 1 year. Now they are saying there is no way to cancel the personal training sessions and I need to pay half of the remaining year amount around 1400 or I should became a complete disabled person to cancel it! Don't know what to do with this issue! Worst fitness center ever!

My review is for LA Fitness at ******* W BELLFORT ST. I had been going for almost a year and watched this decline very quickly.
First of all I noticed the cleanliness was getting really bad from trash in the steam room to hair in every shower all around the drain and on the walls. Empty shampoo and conditioner bottles to empty water bottles. The place is a mess. People come into the spa and sit in the sauna and steam room fully clothed with outdoor shoes on. Not sanitary at all. Multiple times I had to tell the staff about the mess in the women's changing room, but they didn't seem to care. When you actually walk into the gym you rarely got a "hello" or "Good Morning" and when you did it felt like it was disingenuous.
What finally did it for me was that one day after a spa I went for shower, there was thick black hair in every shower and even a tooth. I stopped using the spa and thought maybe I would just use the treadmills instead.
The treadmills are filthy and the floors around them are unkept. Even when I pointed this out to the manager, he said he knew they were dusty, however as I pointed out it wasn't just the dust it was the sweat stains and trash also on them. I would spend a good 10-15 mins cleaning my treadmill before I could even start. I would watch people come and go beside be person after person running and sweating and nobody wiping down their machine.
I spoke to the Manager about my concerns and although he was very nice he also seemed disingenuous, and nothing changed. I started to dread coming to the gym, it made me lose the passion for working out, so in the end I cancelled my membership.

Lats week on a Sunday I was in the gym and this girl I have seen in the gym on several occasions was coming down the stairs and shot a bird at me. At first, I assumed it was in my head and went to back to my workout. Come today I am at the gym and the same girl was sitting in the yoga room on some mats, I walk in and as I am walking by she is snarling at me for whatever reason I do not know. So, I just keep it moving and go on to the punching bags per my usual routine, after about ten minutes on the bag I go over to Strech and the manager or as he put it courteous Curtis comes up to me and tells me there was a complaint against me, so I asked for what, he proceeded to say I was making members uncomfortable, I asked what members, he did not answer the question then he said if it happened again he was going to have to ask me to leave at this point I am agitated and start to vent. Then he makes some comments well if you have not done anything I would just continue to work out and then made some comment about how his mother use to say a hit dog will holler. Now I am really pissed and told him that I feel like I am being harassed because some woman feels like I make her uncomfortable and now you're making me uncomfortable and making threats. Needless to say, the interaction did not go well, and the manager refused to give me his whole name, I will be following up with a complaint to corporate.

Even though I can't swear, I can't find any other justification for the problem I had in the last week other than unwise and ill-run maintenance, not befitted of a reliable club.
After going through a period of pain and discomfort in my right ear, yesterday I finally pulled out the foreign body you see in the picture with a lot of effort and the help of a colleague at Urgent Care. Its appearance coordinates suggest a high probability of a biological organism!
In fulfilling my responsibility, which is both professional and friendly, I felt it necessary to inform you about such an event.

Poor Management, Cleanness in doubt
I joined the club 2 weeks ago. I have asked for my printed pass at least 5 times. The employees play ignorance.
I had an appointment with a fitness instructor named Amanda. She did not show up. I asked the front desk who had no clue where she was. I still have not heard from her, a week later.
The club offers sanitized wipes. The wipe dispensers advertise only the hiring of a fitness instructor, not the need to use them on the equipment. I went to exercise 8 times since I joined. I saw only three people wiping the equipment after use. This is not a safe and clean place

LARGO, FLORIDA: The leadership at this club is so unprofessional. They removed the only fan in the Group X room and the AC can't catch up. The Esporta Website states that there need to be a healthy temp of 68-72 with humidity under 50%. It's not happening & the managers are unable to correct the issue.See photos from 5/31 and 6/2 with temps over 76 and humidity over 68%. Just a lawsuit waiting to happen.

Thank You, Jeremy! For helping me out with some of the workouts. Patiently teaching me proper form. I will incorporate your teachings in my future routine. Keep up the Good Work

I joined this gym solely for the pool and the fact that it's open until 10PM. At the Bear location, it is the most unreliable pool I've ever seen. I've had enough experiences where I come only to see it's closed due to no lifeguard for the 3-ft pool that I now call every time before coming. Even once I'm here, now lifeguards take breaks from sitting by the pool reading/on phones and close the pool even if you're in the middle of a swim. I frequently come from 8-10PMish but got kicked out tonight at 9 for a lifeguard break. It's enough that I want to switch gyms, just not nearly consistent enough if rely on the pool for your workout.

We signed up at the Whitby branch in Ontario, Canada, with Chantiele, and were charged $126 for first and last months, and were told by Chantiele that there would be no joining fee. Nothing more was discussed. We signed the agreements and moved on. A week or so later we get charged an annual fee. We call to complain and get told by the manager, Adam, that nothing can be done since we signed the agreement, and that the fee was stipulated there.

This all comes down to us trusting Chantiele and her not disclosing that there would be a fee, and hurriedly asking us to sign on the screen. Adam was extremely unprofessional and arrogant on the phone, even telling us that we'd be wasting money by cancelling now since we've already been charged. We had chosen to cancel our subscriptions since we moved too far away from the gym, only to find that on the call with Adam, my membership had been cancelled but my partners had not! I feel that this is all a tactic that they do to lots of people.

Disgusting and deceptive. I urge everyone not to trust the consultants and to actually take time to read the agreements even if you are being hurried to sign. And always follow up even if you have cancelled a subscription, and check your bank accounts for any charges.

LA Fitness has great hospitality and are very welcoming. The access to machines is great and feel that is a great environment for beginners and experienced people. 10/10 recommend!