LA Fitness

O.K. I am writing another review for this facility since few weeks gone by. The facility cleanness is currently improved because I see that one designate person cleaning the Locker room every day since I submit the first comment. The shower rooms drain are currenty open and allow dirty waters to drain. But indoor swimming areas are still have issue with fealty painting and Crack walls. The indoor sauna were finally open since down six weeks and within the 2 days went back down due to Jet spray didn't works. The indoor running machines are still have issue with schedule maintenance.

I was hired here by logan under the premise that "the members have been biting at the bit for a trainer". Which was a blatant lie, like the entirety of my hiring and onboarding. I was told i would make so and so much money per hour and that my hybrid position was going "to give me ample earning potential". All of this was lies. The reason there hasnt been a trainer here for years is because there is no money at franklin mills/philadelphia mills, it is a dying gym with antiquated equipment. Being swept in to logans sales pitch it escaped me that he said i would be making a base salary7.50/hr... because well thats basically unheard of today. I was continually left out of morning meeting calls, because there was nothing to report daily, since there was zero need for a trainer there. I ate through my savings trying to persevere with these over priced traning sessions and infated memberships. Forcing people in to buyers remorse constantly. Working for this company had ruined my life, fiscally.
My favorite interaction with logan was the last two weeks, when he shuffled me blindly to three different gyms, to be trained by people that could care less, being as i was not hoing to be part of their gym staff. This was made most evident by the 4 days of "training" i was privy to at the cottman location, before being thrust in to a hybrid trainer/sales/membership aquisition role, needless to say i was unprepared to do successfully. Fast forward to my apparent being let go, not through performance review or a managerial process, no i was discreetly removed from the group chats and apps, then blatantly ignored by logan while trying to reach out to him to at the very least be informed of the changes to said situation. This was, and most likely will remain, the least professional i have ever been treated as an employee. The most decietful hiring and onboarding process, filled with misrepresented facts, i have personally experienced. And the single worst job i have had. Taking this job to follow my ambition was one of the worst choices i have made in my life.
So i would like to say thank you to la fitness, and logan for causing me to put my faith in them and subsequently be in the position i am currently in. Do not sign up for their trainingjikd, do not sign up to this gym, DO NOT TAKE A JOB WITH THIS COMPANY, one can give plasma and make as much money while still helping people, like the reason we got in to training in the first place, to help people, not be shuffled and finacially abused by an employer. I hope this helps others on their path. I may not finacially recover from this in any reasonable manner or time frame.

They make you print out a cancellation form and mail it to them to cancel, I did this and still my membership was not cancelled. I only found out today these a$$holes have been charging me and I haven't worked out there in over a year and half. They have a terrible cancellation policy and no one could help me over the phone. I have not experienced this with other gyms.

L A fitness, is one of the best gym I ever been to is people friendly very clean the ventilation of the gym is excellent very spacious I will recommended to families and friends

I always wondered why this club had such bad reviews. Now I know. I've been training for a race Since the holidays and needed access to a swimming pool few times a week. Signed up at this club that is close to my house and paid all the fees and dues. It was fine for couple of weeks and all of the sudden their pool equipment broke and the it's been closed for over a week. I've tried several times and talked to folks including staff and managers and the answer I got was the vendor they are using to install the pump has been ghosting them! Can you believe a corporate gives you an answer like this?
I asked them why I'm paying while I can't use the service and their answer was that their membership fees are per club and they don't care about individual services such as swimming pool! Their customer service and level of arrogance is super bad and I haven't seen something like this before. I asked to speak with the regional VP and they refused to connect me or have someone who cares talk to me! I haven't seen a horrible customer service like this for a while and I'm genuinely disappointed. Please find yourself a different gym if you can.

There are no paper towels at any of these gyms. Why? Are we supposed to use wet equipment? Every other gym has paper towels everywhere

On November 22,2022, LA Fitness manager Rita, (she refused to state her full name), at 825 Baltimore Pike, Springfield, PA ******* rejected my entrance to LA Fitness. The reason was very simple: my wife, who comes with me as a guest, did not have the ID on her. I have been attending different branches of LA Fitness in DE, PA and everyone was friendly and nice to me. No one ever rejected entrance for my wife on the basis that she does not have ID on her. Moreover, my wife's full name is in the LA Fitness computer's system, because when I registered to LA Fitness she is the only one guest which I bring on a regular basis. Nevertheless, Manager Rita stated that my wife's name "disappeared" from the LA computer system and it is another reason why Rita could not give us the entrance. In spite of the fact that Rita indeed recognized my wife and admitted it.
Does Rita have discretion to let my wife in? Of course, she did. However, Rita decided to reject my wife's entrance. So, 1 day before the Thanksgiving Holiday, (or "celebration of divine goodness, or the act of giving thanks"), Rita-Manager used her managerial discretion in a wrong way. Rita stated that for her it does not matter whether it is holiday or not. It appears that Rita's goal is not to help and assist clients, but to put clients down and show her power.
LA Fitness in Springfield has a wrong front person, manager Rita. Rita's interactions with clients hurt the reputation of LA Fitness. A good manager also has fully discretion how to deal with situation on case per case basis. Exercising discretion is an integral part of being a manager. Managerial discretion is imperative for LA Fitness. It is very sad that she did not want to exercise her managerial discretion in a right direction. She could simply let us have access to the LA Fitness. Everyone will be happy. It is a win-win situation.
Rita lacks the most basic sense of propriety and kindness. Rita demonstrated passive-aggressive and very rude behavior which made us very uncomfortable.
How Rita treats your clients may impact the way that Rita's subordinates treat clients too. If other employees see that their managers get away with rude behavior, they may copy it. Rita had a choice by setting a good example to other people, but Rita successfully failed to do so.
I have been with LA Fitness for a few years and have never encountered such treatment before. If the LA Fitness upper management is serious about their reputation, we would like to be sure that our concerns will be addressed. My wife and I were appalled at such Rita's behavior. I would welcome the opportunity to discuss matters further and to learn how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
David Romberg, LA Fitness member

LA Fitness is a racist place. I was racially profiled and the district director Dan, head director Mohammed and membership team member Brent decided that I should walk away and no action needed to be taken, not even a follow up with with witnesses. This is a terrible organization.

Recently joined for Yoga classes at 4:30 pm, M-W. Club is staffed by wet behind the ears kids who "like" don't know the answer to any of your questions. They sit slumped in their chairs doing whatever it is they are doing on their mobile devices. First time, studio was absolutely freezing. No one knew how to shut off fans at least. Second time, no email blast was sent to members regarding the time of operation for Labor Day. Third time, Monday's Yoga instructor is out for surgery. NO SUBSTITUTE WAS SCHEDULED! Again, no email advising this. Yikes, go yhete yo no avail! Really, a poorly run gym. I am a newbie and laid out 1st 2 months, plus start up and annual fee@$189. LOST IT ALL. Again, unless you are a kid dressing the fitness fad and daddy paying your way and you don't take the classes, maybe this gym is for you.

LA Fitness has one of the most ridiculous cancellation process of any gym I have ever gone to. I mailed in the form then I was told I would receive a confirmation email. I never got one, then ended up being charged again. Luckily I check my bank account enough. I emailed SEVEN times before I even got a response telling me that my membership had not been cancelled yet but that they had gone through and cancelled it, plus had given me a refund. However, the next month I get another charge. I called their number instead (not the one that's on the website). They told me they had no signs from their side that the membership had been cancelled. Thank god I check my bank account daily. I can't even imagine how much money they steal from people who mail in the form and don't review they bank statements. They proceeded to tell me they "don't do cancellations on weekends" and that I should call back later in the week.

8/24/2022
Public
Published review 8/23/22
I am pregnant and at the time I had a personal emergency and found myself really needing to use the rest room. My bladder felt as if it was over filled and I decided to stop at LA Fitness located in west palm beach off of Military rd. Because I am a member with an active and paid for plan there even though I haven't been in to work out in a while. I had to go really bad so when I walked in I seen the front desk person busy speaking with someone and I proceeded past her walking straight toward the restroom. I did not sign in for the following reasons.(1)She was busy and the only one up there and I was only going to the back to use the restroom. (2)I did not need to use any equipment or anything else besides the restroom. (3) I knew i would have to go in my new phone and search for my membership in order to scan it and I reallllly had to go so I kept walking pass the front. I was a little ways pass the desk when she called from the front and stopped me yelling for me to come back. I explained to her what I needed to do and ask if there was a manager. She then stated she was a manager but didn't give her name. I asked her was there another manager I could speak with quickly that was above her and she pointed to a gentleman and said his name was "Paul" and he was a manager. He was seated right there beside where we were standing. I quickly told him the situation and i wrote my name down for them to try to find while I went. I explained I would come right back out and finish properly checking in. Paul agreed and said ok since it was an emergency. They held me up for about a good 2 mins which made my urge worst and before I could reach the RR I had a small accident. I had some tricking down my legs in the process. Since they have showers right there, I decided I would just rinse off in shower and go back out to sign in afterwards... it only took a second to go to the toilet and flush, wash my hands, and walk right there to a shower stall to jump in. I only had on a bathing suit cover with shorts. I would say Approximately 1 to 2 mins after I even reached the back I heard a woman's vc saying "MAM" "MAM" as soon as I turned on the shower. I didn't answer because I didn't know who they were talking to at first and then The front desk manager that I had met upfront came and pulled curtain back with her phone in her hand while I was showering. I was in complete shock. She said I had not scanned in and threatened to call the police. I snatched the curtain back and i explained that it was very rude what she had just done and that I was indeed a member and if she wanted to she and whomever else could call the police if they wanted to. She demanded I come up front and get out of the shower. I asked her 5 times what was her name but she refused to tell me. She stood there with her phone while I was naked... i was so nervous and ashamed that I could not even hurry up enough to get my phone out of my bag and record the situation. I hurried and put on my clothes and as she watched with her phone in her hand. When I threw my cover back on I purposely took my time to find my membership in my email on the phone to prove to her because she was speaking to me so rude. She left after maybe 5 mins of standing there and another girl came Bk and switched spots with her while I scrolled my email for my membership she so desperately needed to see. Finally I found it and walked to the front explaining to "Alia" the new lady what happened. She agreed it was a bit extreme. Alia told me her name was AJ. I made it to front and Alia scanned me in while "AJ" watched. Paul then walked over and said"U were bk there for a while"I noticed he didn't see her scan me in and still assumed I wasn't a member. I explained I would never ever step foot in another LA Fitness gym again. I called next day to get the name and contact of a regional manager but was refused by the same manager on the phone when I asked her name she said "AJ". If I have to post this on a 100 review sites I will. She violated me in so many ways. I hope my reviews reach the right individuals. Thank u

Ongoing issues with some L. A. Fitness facilities. Currently going to Glenside/Abington. Multiple treadmills are not operational at any given time. The inside temperature is VERY hot, even on cooler days... more hot and humid inside than outside! I've complained to the front desk and the facilities manager; was told the corporate office sets the temp. It's not even safe.

Someone steal my brand new shoes from men changing area, amada is general manager and she is totally useless, don't know who hire here, she need to learn costumer services

My name is Justin, and I am a disabled Army veteran. I signed up for a gym membership and personal training. A couple weeks after signing up, I was hospitalized due to some medical issues and diagnosed with a condition that wouldn't allow me to workout for the foreseeable future. Upon discharge from the hospital, I contacted LA Fitness corporate office and emailed them a doctor's note saying I couldn't work out until my diagnosis cleared. They rejected this note as it wasn't specific enough. LA Fitness told me it needed to say at least 6 months that I couldn't workout. I got another note that specifically said no working out for 6 months, but again they rejected it. This time, they told me it had to say I couldn't work out indefinitely. Currently in the waiting process for receiving my third note from the doctor. DO NOT sign up for personal training contracts at this gym. If you ever need to get out of it for whatever reason, they will screw with you and do everything they can to keep you under contract. Also, they absolutely refused to refund me for the month I was unable to use. LA Fitness does not care about their customers, only lining their pockets. They treated my medical issues like a joke. The personal trainer I had at my gym tried telling me I should just keep coming to the gym and doing light workouts, completely disregarding my doctor's orders. I explained to him my situation over text message and he completely ignored me; no response whatsoever. The trainers also do not care about your well being. DO NOT use this gym. Awful business.

They do not have good service, once you sign up and make the payment the policies changes. They do every thing to make you happy before signing after that you are of no value to them. I am stuck as i have paid initiation fee for a year

Ok, lots to tell

La Fitness 1000 north Federal Highway pompano Beach Fl, *******
Cancel you're memberships and hit them in the pocket! Unless you like giving your money to hate groups that spew racism,, very similar to the KKK!
Remember this person's name. Joan Vento, beware she's a racist and a crook that La Fitness is aware of but is so spineless they are afraid to take the legal corrective action and terminate her, apparently they like lawsuits, because She is a liability and eventually there's going to be a lot of lawsuits, personally, I see a " Class Action Lawsuit " in their future and all because of one washed up old hag who's definitely not all there mentally, in addition, she has other issues. If you don't look like her and think like her., well thankfully there's not many people like her. She's toxic and she completely contaminates the environment not LA Fitness and is a total disgrace to the Name LA Fitness!

Joan Vento.

She's the RACIST general manager of this location. ( general manager at an La fitness is basically lower than a trash collector)

Ok she literally has black, Hispanic, and Asian accents!

When she sells an African American or any person of color she literally says" oh they probably can't even read the words on the contract I just sold them"! Omg

If that's not bad enough this has been brought to the attention of Corporate a number of times and they just keep sweeping this under the rug!

In any other business she would be immediately terminated ( which by the way she already was once before a few years ago, but since La fitness is run by greedy people like her they rehired her! No business fires you then rehires you.

Another awful thing is there is a person of color that works there as a janitor, he told her " I need to go home for 5 minutes to get my nitroglycerin pills for my heart"

Her response was " you're heart condition is not my problem mop the floors"! Omg

You can contact their corporate offices at

*******@fitnessintl.com

You can tell them " if you don't fire her ( Joan Vento)

You will make her racism and racists remarks towards people of color go viral on Social Media, the national media, local media and sit back and watch Everyone cancel. Their memberships and take their business elsewhere. Hit them in the pocket where it will hurt. Joan Vento has absolutely NO respect for the African American community, but you'll never know this because she's fake, phony and disingenuous,

You can also call James Ansin at WSVN, channel 7 news, he's the President of WSVN and HE will make sure this gets national and local media exposure *******388

I would highly reccomend Liz at the Ventura Location. Very engaging and not afraid to make you sweat