LA Fitness

It is frequently running out of towels – they told me today that the washer was broken. I asked the guy, so you only have one washer?.
On Saturday, August 14, there was a guy in the stepper with 2 long towels and 2 short towels – The number of towels by member should be limited to one of each, otherwise, do not guarantee towels when enrolling a new member. That's deceiving.
The family restroom was out of service because the toilet was clogged and it was full of crap all over the place last Saturday, August 21 st.
The toilet paper dispensers are broken and when you take a $#*!, you have to hold the paper with one hand.
In addition, the toilets are always dirty and full of crap. They compare to the portable potty of disgusting and stinking that they are.
Used towels, masks, underwear, empty bottles of shampoo and garbage all over the place in the lockers and showers.
The showers and floors of this gym have not seen a pressure washer in years. The soap dispensers are full of scum, the tiles, and floors with hair from razors for days, showers without light, bugs in the ceiling of the showers, the grouts of each shower are disgusting and full of germs.
At times, there are even 6 employees in the front desk laughing, bouncing a basketball when only one is needed and the other five can be cleaning and maintaining the facility because that is what I pay for. They are constantly on their phones, texting. LA should not allow their employees to text or listen to music on their phones. If they want to listen music, the gym has music playing constantly.
The gym offers a "Healthy" facility, towels, body soap, shampoo, conditioner, toilet and paper towel and equipment, all of that, in exchange for $39/month. Do people get a discount when we do not have these things constantly.
The doors of the stalls don't close and the frames are rusted making the door shake when you are trying to get some privacy doing your business. Good luck with that!
The wood in the frame of the sauna is rotten.
It was probably Saturday August 7th or 14th that the dispenser of paper towel next to the elliptical and treadmill machines by the trainers' area was empty. Employees were passing by, and no one had the decency of bringing a new roll. It has to be a member, called Mary, who went back and brought a freaking roll of paper towel and changed it by herself. That is not her jobs, but LA Fitness is charging her the monthly fee as usual. Several members including me went to the front desk and reported it the dispenser out of paper. The complaint went through and ear and got through the other ear.
I was member of Crunch for many years and every Saturday morning they were pressuring washing the showers and constantly changing the shower curtains. These are not even $2 in Walmart and the gym only have 10 showers. If you buy them in bulk, it's probably less than $1. Even in the Dollar Tree you can buy then for $1. But you guys are lazy and pigs. I am sorry for it is the true.
We are in the middle of a pandemic and many times there are not disinfectant spray bottles in the front desk. Before the lift of the masks and when the business came fully operational, these bottles were in the front desk all the time. Once this was a lifted, the gym stopped providing these bottles. After I complain, they started to put them out again but not as many as before.

Do not sign up with LA Fitness, they will charge you an annual fee even when the gym is closed due to the pandemic and you do not actually use it for one year. They also unfreeze your account and keep charging your credit card and when it declines they charge you a fee for every attempt, and they keep ringing it up to boost the amount of money they make from the declined card. They will cancel the account without paying off the fee so they just keep stealing money until you can pay it or go into bankruptcy. Local club managers claim they can't do anything and just tell you to come back with another card and head office tells you to go to the club and deal with the manager so the customer is just a ping pong ball getting passed back and forth while everyone washes their hands of the problem. They basically hold you hostage and refuse to let you go until you pay them off, but if you don't pay them off they just keep charging you like a loan shark. Go to any other gym to stay clear of LA Fitness. I will be making a complaint with the ministry of government and consumer services and with the better business Bureau and continue to post what kind of thievery they call a business that they're running.

Thought about joining LA Fitness Pasadena (Rosemead) and stopped in for a tour. "We need your credit card to I.D. you if you get hurt"- a little weird, but ok. Left after 20". Crowded with long lines waiting to use equipment. Not so clean or special. 1 hour later I received a text from the credit card company — LAFitness debited the card for almost $250 in new member, initiation fees.

Canceled membership due to moving. Now getting harassment calls saying I still owe and that my membership isn't canceled. Received confirmation of cancelation online. Typically gym bull$#*!. So we go to gym and Mitch is doing a good job of explaining. When this little $#*! who refused to give name got upset that he was talking to us. Scorpion tattoo on neck. Then she refuses to talk to me. Little $#*! needs to mind her manners. Will never be back.

Vanessa, the manager of Federal Way LA Fitness is most unprofessional. She insulted and humiliated me terribly. She "helped" me yelling and screaming on me and after that she blamed me that "you are VERY RUDE"and told me got out because she finished speak with me!"
Just because I didn't understand why should I pay to"unfrozen" my membership. It is free service by LA Fitness website but She forced me to pay $20.00.
Is it great politic for LA Fitness to have so horrible management, who cannot fix a problems and present your business so bad!

I workout at 3 locations in south King Co WA (Federal Way, Kent & Tukwila) due to where I live and work
Each gym has a different layout, available equipment to some extent and vibe based on the management overseeing the club. Maintenance of equipment overall is sporadic overall. Some machines can have signs "scheduled for maintenance" and be repaired fairly quickly while others can go longer than 7 months and the sign laterally be falling off but nothing will be done. It is not uncommon for high turnover of staff at these 3 locations, front desk employees are often late if they are opening the gym over and over again. If as a member you call the 800 number to report issues at a club you will never get a call back or email and it's doubtful anything you're contacting the club over will improve or be addressed. LA Fitness in the greater Seattle area has become the few choices available for people interested in weight training, most other options have either closed their doors or been bought out by LA Fitness. The lack of choices available in the area is known by LA Fitness, I'm sure it adds to their lackluster attitude. I've been a member of LA Fitness for 15 years now and at one time long ago it was a much nicer kept gym to workout at but you won't find that experience anymore.

I was a member of Bally's before LA Fitness was started. Saw a female wearing a shirt that said "No Lives Matter until Black Lives Matter". The workers don't care about all the rule violations, they're lazy and don't care about much of anything.

Apologies in advance voice texting. Purchased a personal trainer contract many months ago within two months found out I was ill, have had two surgeries. My doctor wrote a letter stating that I was permanently disabled and unable to work out this weights or any exercise in that environment. Have sent all documentation to LA Fitness between five and eight times. Every time I speak with somebody they will pacify you act very concerned act very customer service oriented, it's all lies and delay tactics. One excuse was they couldn't print my doctor's note. My husband was a member for over 20 years and he will be going in this week to cancel is membership along with my standard membership. He has had multiple people added on during his 20 years of business. The director of our local LA Fitness has lied to us now corporate office has lied to us, and they have continued to charge my bank account even though I have a doctor's note and ever express to them I haven't been able to 20 months. If you have any desire to do any personal training or even just general exercise and fitness, I recommend going to any other company besides LA Fitness. Once they have your card number or checking account number they disregard any pertinent information regarding your file and charge the monthly fee without hesitation.

I have been a member of LA FITNESS for the last five -year, first as a month-to-month customer and then as a prepaid customer for the last three years. During the COVID pandemic, our local laws prohibited residents to gather in places where people congregate such as churches, gyms, and sport events, as the result of this order, we have been staying home to avoid the virus infection -- since March 2020 to now.
Everyone in our family finally got our immunization shots and decided to go back to the gym. When I made a call to LA Fitness to check on the opening hours and the facility's availability, I was surprised to find out that my membership has expired last month even though we HAVE NOT BEEN ABLE to use the gyms since March 2020 due to the stay-at-home order.
I called and explained to LA Fitness the situation regarding the stay-at-home order that was locally in effect and have told them the reason that I was unable to go to the gym was because all the residents were ordered to stay at home. I respectfully asked if they would extend the membership due to the current situation, LA Fitness said that they would not give any credit, that extension was already given (however, the extension was given when NO ONE could go to the gym due to the restriction of local laws that were in place.)
I know the pandemic was hard on everyone, customers as well as business entities. I also understand LA Fitness has to make money to keep its business going. Every business needs to make profits to satisfy its investor's demands and to keep its stocks price high, however, businesses also need to conduct business with ethics and empathy in mind, I don't ask LA Fitness to be a socialistic business, but please have an understanding that behind all the profits, it is the customers that make possible to existence of any business. The least that LA Fitness could do is to help out its customers during the time of suffering.
Please made your decision accordingly when you are thinking of signing up.

I just started my membership last month. I was advised and assisted properly when I started my membership. Mr. Jose Jimenez trained me and I realized that I wasn't working out properly myself. He made sure I felt comfortable with every workout and also made sure that I pushed myself to the best of my ability. Jose then counseled me on my personal goals and offered personal training as well as strengthening class so I could build my desired physic. He is the BEST! LA Fitness must be proud to have him on the team.
-MargaritaS

Many customers have been dissatisfied with the fact that LAF frequently switches trainers on clients, in general, without notice. They also complain of billing issues for training paid by the session or on monthly basis. These issues cause a lot of stress and many managers refuse to "make things right ". Also, poor billing practices during Covid. Training packages may look attractive cost-wise but can actually be the most costly! I signed up for a training package to get in shape faster but found I enjoyed their classes and didn't need them. The sales people told me not to worry because they would be available at any point until I cancel my membership (in case I changed my mind!). I made three inquiries, telling them I worried about the small print on my contract. Each time I was told the same thing. Don't worry. When I downloaded my app, I saw there were no training sessions available. Customer service by email referred me to my local gym. The local gym manager was downright rude when I pressed for an answer as to why they refused to refund my account. Apparently, my $1500 investment was only one of many complaints of the same nature. READ THE SMALL PRINT CAREFULLY AND DON'T LISTEN TO ANYONE ELSE! I hope this saves at least one person from this dreadful outcome.

I joined in 2011 or 2012
In 2016 I paid 1000 per month for 3 days a week of personal training.
Trainers would change if they could not work in my schedule. Fine with that.
Today the original trainer was there and took time away from a person he was training to correct and criticize my actual technique.
I said to him that I'm about to leave as I was finishing up my routine and that he has a client and I don't need his input.
He became angry and told me he hopes he never sees me in that gym again, and don't come back.
Friggin Weird.
I couldn't believe I was hearing this bs from this so called professional trainer... was it a threat? What will happen to me if I return. I felt unsafe and threatened.
I was going to go as I was leaving anyway, I couldn't let it go after all these years this was the worst.
I went to the front desk but two of the managers were busy selling their bs training packages to people who looked older than me.
I'm not there to be a body builder, just maintain my good health into my retirement years. I'm definitely not at that gym to be verbally abused and possibly threatened by some thug.
One of the managers asked a younger guy at the desk to go see what I needed.
I told him I'd like to have that trainer repeat to management what he said to me.
The younger employee confronted the trainer and with clients all around us the trainer didn't even blink an eye and began his nasty abuse all over again and even added that I've been working out all these years and look at him, he hasn't changed a bit.
Could have been a compliment if it came from anyone else.
Needless to say this all went nowhere and when I went back to the front desk and asked to cancel my membership I was told they couldn't do that and I would have to come back next week and ask someone else.
La fitness is now called esporta and I felt that i should post this to add to what I see are loads of complaints.
I've learned a valuable lesson, if a muscle head oaf talks to me at a gym, run for the exit.
Oh, and do not look for ethical management style at La fitness or esporta or whatever they call themselves.
Thanks for reading. And Buyer Beware

I was a member of LaFitness for a couple of years. I frequented 3 different locations during that time. Over time I got to know the management staff, training dept, cleaning crews, etc. Most were very friendly, some way too cocky. Turnover for employees was always high. As soon as you get comfortable with employees they can change.

All had varying degrees of cleanliness, machines were not consistent at locations, there were often breakdowns in the spas, pools, etc. Overall, my work out experiences were ok. However, over time it became very apparent management did not care about the perverts they hired in the Training Dept. I cannot count the times I either saw trainers perving on a female client, heard complaints from employees regarding training members and how they were uncomfortable being around a couple of them. One front desk worker had a trainer touch her chest without permission, later it came out this guy had a real attitude with humanity but loves ogling the clientele. The guy wasn't a good trainer, nor even acted like he cared about his job. He was there to scope flesh.

A female employee warned me about this trainer. Another male employee had negative things to say about the same trainer... I wish I would have listened. Upper management doesn't care. When I experienced my own horror story of having sessions, only to see the massive trainer having to walk away while he was supposed to be spotting me... because he had to control his pants. Enough is enough. There was another time a trainer was in the process of making a move and I stopped him in his tracks. This same trainer loved to drop hints about his political views. It was just odd, uncomfortable, inappropriate, but management doesn't care.
If upper management knows of sexual deviacy in their training dept, but doesn't take it seriously, that's not the place for me. Training has a medical, respect componant to it. We don't come to be ogled, handled, and in return, lose out on sessions we are due because trainers can't control their crotch.

Besides this, many employees often complained about LaFitness Corporate. They honestly treat their employees very poorly.

When Covid hit, LaFitness made this big deal about cleanliness, yet cut back on weekend cleaning and left a 6 hr gap from Sunday afternoons to Monday mornings. They are just ran very poorly. I won't be back.

Planet Fitness, Chuze Gyms, small local gyms... lots of options.