LA Fitness

Do not join the personal trainer if you think you will need to cancel. The trainer are great and very helpful tho. It took me three month to finally reach someone that was able to cancel my memberships. Not to mention all the hidden fee they do not tell you about. The first month I was charges just the monthly fee but on the second month I was charged an additional $200. Apparently this is a yearly membership charge, that no one mentioned when I signed up. Like I am not already paying a monthly charge. Ok fine. When I dumbly signed up for a personal trainer. Before signing I ask the rep multiple time if this was going to to be a one time charge and they reassure me that yes it was. And like the saying goes if it is to good to be true then it probably is. I was misleading, at this point I should have been wary and should have cancel right then. But I was motivated and working out with my mom so I kept going. And due to personal reasons I needed to cancel my memberships. This is a hassle. I first went to gym and the reps there seem clueless and reluctant to give me any real answer. I asked if there was a number I could call and they had no clue. I was done at this point and looked online. I file a cancelation online and found customer service email which I had to contact several times. When I finally made a report with the better business bureau. That's when I finally received a call from a Manger and a response from customer service. I missed the Manger's call and I called back several time. But at this point the busuness bureau closed the case beacuse a manger tried to contact me. That manager never reached out to me again. I somehow found a call center and they told me that a Manger would reach out. That when my location manager call and they were finally able to help me. This was my worst experience and just a hassle that was never ending.

So, I have had a membership with LA Fitness for many, many years with really no issues. However, time to renew and I'm now told I do not have access to certain "signature" clubs", which I had NEVER been made aware of. A new club went up right around the corner from my house…. It is NO BIGGER, offers NOTHING that the other clubs don't offer, and they cram machines in so closely that it's hard to get around. So, the ONLY way it's different is that it's newer…big whoop. For no known reason it is considered "signature". They want to TRIPLE my membership fee to gain absolutely nothing but proximity. SERIOUSLY?! Nobody would make any kind of concession. If I could give zero stars I would.

CitiBank finally closed the dispute in my favor. Tooks months to finally get what was due to me. LA Fitness did not argue their case, screw LA Fitness. Stay away or this just might happen to you too.

La Fitness charged my credit card 2 times without my permission. I had a bank card on file for recurring payments and when I relocated/covid reasons wasnt able to visit or pay My credit card i used to set up acct and i stated not to keep card on file to man who set up acct i would be adding my bankcard/another card for reaccurring payments which i did. I only used membership couple of times in over a year. It was very deceiving and disappointing to have this done and then not to be able to get in touch and have to go thru a lot to fix this is frustrating! DONT USE A CARD YOU DONT WANT THEM TO USE TO SET UP MEMBERSHIP! SOMEONE MAY GO BEHIND YOUR BACK AND USE IT WITHOUT YOUR PERMISSION! AND IF GYM ISNT CLOSE ENOUGH TO JUST RUN IN TO CANCEL YOU WILL HAVE TO CALL AND REQUEST A FORM TO BE EMAILED. THE WAIT TIME IS LONG AND THE HRS ARE SHORT TO A PERSON WHO WORKS AND ON A DIFFERENT TIMEZONE

All LA Fitness locations lack security cameras. It's known for its terrible rape culture within the company. I was cornered and abused by employees after hours. Followed into the locker room and raped. No cameras. Still in court 5 months later. I was left in the bathroom bleeding.

I've been a member since it opened. I'm ready to quit. I only use pool. Broken tile near showers where people walk barefoot. I go in at 9:00 am, facility opens at 8:00 am. The toilet rooms are not cleaned properly. The pool coping has black mold. The inside of lockers have not been cleaned in months. Shower tiles also are moldy. I used to love going there, not anymore. When you first check in, young people don't greet you. They just stare. Unfriendly. Poorly trained in customer service. When I first joined, the club was ideal. Don't waste your money.

Sales rep in Barrie Ontario was not clear on contract, she gets u comfortable & to trust her. In the end La fitness over priced for personal trainer and even advised of a death in family they don't budge.

I was lied to about the personal training sessions - how long they were, when they expire etc. Many inaccuracies. I lost my personal trainer due to a promotion so the person I signed up I no longer got and he didn't seem to care…no one did. There was no branch manager to talk to - just a coropate associate in CA that only said "the contract says..." They were very degrading and no help. I lost over $1,000 with no personal training to get out of the contract abs cancel my membership. They refused no money back. Just to extend the time to use the sessions. No help whatsoever!
STAY FAR AWAY FROM LA FITNESS!

Personally, the Pros of LA Fitness out number the Cons. I love working out at my LA Fitness. I use to have a membership at Planet Fitness and although Planet may have newer equipment LA has almost everything Planet has. The only kind of con to LA is the lack of a consistent cleanliness as it relates to the locker room and showers. In the showers rust on all the shower curtain bars. The Sauna while great is horribly dirty. Lockers broken and garbage on the floors from one day to the next.

Would give a zero if I could. Was the most unpleasant experience. Realized I was in the wrong place after two months. Tried to cancel was told no operations manager on location. He tried to get me to go to another location to cancel could not go. Kept charging me for five months. Brand new gym and it was still dirty. Staff tries to sell you the most expensive memberships. There should be a law against running a business like this. Others had warned me of there tactics and I still gave it a chance. Do not make same mistake that I made. Stay clear from joining this gym.

Not worth it, LA FITNESS personal training way too expensive, force you to sign up contract, no good trainer, no good equipment, you might get only 15 minutes of training from 30 minutes work out, they keep on changing trainer, all equipment dirty, dirty matts, machine sound too much noise, and if you complain you not getting proper training they will put you with very tough triner who will make you exercise that you can not showup for week to get training, dont fall for contract dont go LA fitness

Signing up is a hurry up, sign now, with a lot of promises.
Promises are not kept, unavailable or delayed (personal trainers, new equipment, current equipment working...)
Online, print off, mail and wait for confirmation to cancel membership - over a billing period of course.
Too much of a hassle for a gym that doesn't even have hand wipes or garbage cans around the equipment...

Today at 11 am I was at a zumba class at LA Fitness, Mt. Prospect, Illinois, led by Helen N.
There were a few people with their face masks below their noses. One of the customers were upset about it, and the instructor threatened the entire class. She told the class that it is a mandate and that she can and will invoke a $500 fine on anyone in the class not abiding. She was not nice about it at all. It was shocking. I told the Manager and I called LA FItness corporate. Let's see if they call me back.

WORST GYM EVER! DO NOT SIGN WITH THEM! THEY ARE NASTY LIERS!
Back in May I signed up for a regular gym membership. Then Jay, (the personal trainer) talked me into signing up for a personal training plan. May I add (a senior citizens plan, when I'm 28 years old.) He had me quickly sign everything because he was in a rush to leave that afternoon. I am well aware that I signed a contract so I am responsible. However, it is rude of Jay to tell me "Well you signed it so now you have to pay!" Aside from the fact that he lied, he promised me a friends pass and I was supposed to be weighed every so often. None of this even happened and when I questioned the staff about it they did nothing. I then spoke to the manager and explained my issue he told me I can cancel the personal training with a doctor's note. I went ahead and got the note. Jay then comes to me and refuses to submit the note to corporate claiming corporate will not accept the note because it doesn't have the proper wording. If you ask me, he does not have the right to make that decision. Jay does not work for corporate. Corporate has to be the one to refuse my doctor's note.
With that, not that it is any of jay's or corporate's business, my note was from my neurologist. I suffer from seizures and have been since the age of seven. My doctor is currently changing my medication. Jay has no right to bully me into staying committed to a contract that he lied to me about in the first place.
I was originally a member of CKO Kickboxing when I lived in NJ. I never ever had an an issues with them and I was with them for over three years. I completely regret signing with LA fitness. The staff is rude and nasty and I dread going to their gym to work out every day. If I am paying for a gym I expect to be treated with respect and most importantly, I should be paying for a plan that is not going to put me at risk.

They really $#*! you up with their stupid rules ended up costing me over 400 dollars for doing 2 weeks they are really $#*!ed up I hope the people burn at the bottom most areas of hell.

They charged me 49.99 yearly fee on top of 39.99 monthly fee and 49 initial fee after 2 months of membership. I have been calling to the office since last Thursday, the manager who they said "will be" there hasn't been there. I feel they don't want to get the phone call.