KoodoMobileReviews 206

So Koodo used to be fine but the last three or four years they've gone exponentially downhill. So I switched over to Telus which is their parent company and I was told that my bill would be transferred over to Telus on my first bill with Telus. It was not. They never sent me a final bill they canceled my account so I couldn't even log in to see if I had an outstanding balance and then without any warning they sent my last bill to collections which I didn't know anything about because they never sent me a request for payments and they have my email obviously and my phone number and my address all of which they could have used to contact me but they didn't. They just they just sent it right off to collections without any warning. This company is ridiculous and there is no way to get anyone on the phone to correct this.

I failed yo upgrade the service through my account
I switched the provider (Fido) and tried to reach customer service to close my file - all in vain! Email - ". Due to COVID we are unable..."
Telephone: go. Go. Press. Press. Due to - Good bye!
*611 - sms: call, phone # provided (see above) - real "catch 22"
They still bill me but I can not stop it! (I have to notify the Company... see all my futile attempts to reach them.)
This is really the worst customer service I have ever experienced!
Yes, garbage (just to join some comments)

I had called Koodo from my work phone to cancel my personal account with them, as a second phone was no longer needed. Process was simple, I was told everything was taken care of, This was in July. 5 Months go by and I start receiving emails in my junk mail box saying that I owe nearly 300 dollars for the past 5 months of service plus late fees, and that if unpaid it will affect my credit score (which is excellent with no blemishes). After calling Koodo and talking to them about this issue, they said there is nothing they can do for me as they have no record of account cancellation. Even though i spoke with a representative in July. On top of this the account shows no activity since the time I had attempted to cancel and this was shown on my account records, even still Koodo refused to drop the charges. They admitted to me on the phone that it was their mistake and still told me nothing could be done for me except to cancel my account so no more charges to continue to pile up. This is criminal and there is something that can be done to rectify the problem, Koodo (a sub-par, lacluster) company just refuses to back their customers. I will always let anyone who asks, know my situation to ensure they DO NOT sign up with KOODO.

A few years ago when I was with Koodo my phone broke and I bought a new one. I was told that my new bill would be a week later than my old new. During that time Koodo charged me as if I had no rate plan. You can imagine how expensive my bill was. I know that they did this deliberately. Now I'm trying to get them to release my port lock so I can switch to another carrier. I was put on hold for 70 minutes and when I got someone they put me on hold for at least a half hour and then we got disconnected. The person never called me back... One star is being generous.

The bill is constantly screwed up - there are sudden additional charges on my bill as of September - for data - I don't use date on my phone - and other obscure fees for things I do not use. I can't get hold of anyone to talk to about this; there appear to be no humans inhabiting Koodo-land. I am sick and tired of it and want to change but being old and not very techno talented, I'm nervous about doing that. The learning curve will be steep and I'm not sure i can make the incline/ But I do really, really intensely dislike this company!

As others have stated, Koodo has TERRIBLE customer service, or technically speaking, they don't have customer service AT ALL! They have a promo on right now for new activations and I wanted to speak to customer service to see if they would give it to us (existing clients). There is absolutely NO way to reach a person! Chat says that you can request a call back but when you try, it just keeps asking for more info and saying they are too busy. So... we are switching to another provider and they've lost our business! If you are thinking of signing up with them, DON'T!

I was asked to go to Shoppers World KODOS store regarding a missed communication and language Barrier with a Senior person...
I was explain to the store manager about the situation, this particular Senior don't speak much English and due to a Battery issues from older phone, this senior was kinda forced to purchase a new phone and a new plan... They have charged connection fees from the same account.
I was discussing the situation and soon I mentioned that I would like to call head office.
The moment I called the Head office,, store manager called security on me!.
Please please please do purchase KODOS plans. Store manager is crazy dude who has no respect for you or the business it self.
Glad I didn't signed. Myself family friends and colleagues know KODOS has one review.
Really bad news!

Terrible customer service
Terrible customer service, impossible to get help over the phone, waited over 1hr and 40 min for Koodo to answer my call and finally gave up. They will advise you to check their online help, there is not much help out there either. I am not getting text msgs from my contacts, not that I don't receive them at all, I receive some texts but not all. From the very first day have problems, when switching to Koodo from Public Mobile, a Koodo employee at a Kiosk just throw my old SIM cart with some my contacts on it into the garbage not even asking me anything... The call quality is good though, never had any problems with that.

Just like Dawoud A. I too spoke to Ulysses, and he was power tripping. Instead of accepting reasonable terms for an outstanding balance of $118, he suspended my service on the onset of COVID19, reported me to the credit bureau. In addition, their current changes mean you have to make a chat request for a callback. They don't listen, they waste hours of your time, and all for slightly cheaper service than TELUS. It's bargain basement customer service from Koodoo.

Koodo has an Easy Roam phone plan which is included in my contract. South Africa is on the list of 100+ destinations they service. I checked before our trip. We are now stranded in South Africa due to their stringent lockdown and I have not been able to access this benefit'. I have called and emailed but no human is available (during COVID19 you'd think it was the perfect job as people could work from home!) When I troubleshoot, their digital' help blames the country for the no service signal. We have been using my partner's Rogers contract which has been amazing. Internet signal is strong and Rogers has waived roaming fees. I have no doubt Koodo will expect the monthly payment regardless of the fact that they have not delivered the service that is part of the contract

All they care about is getting your money. Contacting customer service is near impossible and when you do finally get a call back (you have to schedule a call back they don't take direct calls) They outsource their customer service to the Philippines to untrained personnel that barely speak either of Canada's official languages. So you may as well just forget getting anything resolved. Their service is curb and gutter. Once you get to the curb you gutter and you are stuck in a contract.

After 5 years of loyalty and many
After 5 years of loyalty and many instances of deep frustration at there lack of honest customer service, this company has seriously let me down during covid19... 3 days and 3 "managers" later I am still unable to get a straightforward solution... in quarantine, need data... RIP off 100mbs for $10! I added data but because of text lag on their part ordered twice... charged $12 for 300mb... twice... price gouging company seriously use their customers in small dishonest ways to add big money to your bill... in the end the third manager promised me a new plan for my wife and I... 20gigs of data for $70... today I am cut off and my plan is unchanged (manager didnt complete it properly) and my wife is being charged $85... this isnt the first time they've made "errors" like this... they stall you, overcharge you and make it very difficult for you to reach an actual human rep... they should be charged for upping there fees in this crisis... they actually increased fees for extra data since it started... one of the worst Canadian companies I have ever dealt with... honestly feel they have no regard whatsoever for the humanity in their business... they are all about the money and it consistently shows and comes back on their customers... read the reviews... Do not use this company unless you like the experience of being sidetracked and rippedoff... while Bell and Roger's were offering customers additional resources at no cost, kodoo was finding ways to overcharge and misuse the power their customers have given to them... that's really sad... also as of today... No customer service... its shut off! With a note saying they have no help available... seriously the worst