KoodoMobileReviews 206

Problèmes de compte, support à la clientèle qui ne peut rien faire, site web qui par hasard fait des erreurs quand les spéciaux arrivent et redevient fonctionnel quand ceux-ci ne sont plus là, double facturation.

De plus, nous sommes confronté à un assistant vocal quasi inutile qui rend très difficile de parler à quelqu'un. Malgré le fait d'avoir été client pendant très longtemps, j'ai beaucoup de difficulté à recommander de nouveau.

J'ai oublié de dire que le support à la clientèle ne retourne pas les appels tu programme un retour d'appel et rien ne se passe.

Incompetent, inept and totally devoid of anything that resembles customer service. No direct line for assistance ~ forced to use a digital callback system that is a revolving circus of inane, unreliable parrots. Be prepared to sit on endless HOLD, or endure dropped callbacks. This is a TELUS subsidiary that should be put out of its misery, or sold off as a third rate imitator of a dependable mobile carrier.

I never received any bills via email. And that caused my credit score hit by 100 points.
When i called koodo and asked that why i did not get any billing emails, they have no answer.
They're still looking at it

It's worse, terrible, unprofessional people, bad service.
Not responsible for customers!
Never trust this company because charged me over $700
Never answer me!
Never call me!
Because of my credit, I should pay.
Before charged me $430
Now email me I should pay more!
Never trust a bunch of rob in Canada.
I will find a lawyer to back the money.
I wish give -*******

I am a new customer. It is total waste of my time. I will have to cancel the contract. They have no shame to manipulate the costumers. They refuse to give my a copy of signed contract. You do not need this kind of nightmare.

They have not been giving me my work discount. And then on top of that they are overcharging me every month and then charge me late fees on that amount. I tried to reach someone and do a call back and no one ever calls me back. I can't reach anyone on the phone. This is the worst company ever. Do not get a cell phone from them

Koodo has the worst customer service ever. No live representative to speak to. I am 1 month with koodo and will cancel my service.

A representative of Koodo came to my doorstep and misrepresented information. I fell for this trap and have been consistently charged for a sim card that has never been used. I tried to get in touch with this company numerous times unsuccessfully. So, I reported this to TransUnion as this company was obliterating my credit. They sent a letter back to me only to inform me that the company was NOT at fault. I was seething!... But as I continued to read, I saw that they encouraged me to speak with Koodo to resolve the issue and attached a number that I had yet to see while skewering the internet with searches. I called the number and finally got resolution.
The number is *******500. I hope this was helpful to anyone else experiencing difficulty with Koodo.

Worst service don't bother to go with this company. Only disappointment. Rude people on phone. I found other companies are good

After requesting them to disconnect my service they just continuing charging me each month. When I realized about their charges. They said your service is still active. They just denied that they have not got any request for disconnection. They are cheater dont believe them.

These guys are the worst mf ever they have done nothing but scam us ever since we have been hooked with them they have no Consideration for Customers And absolutely refused to help in any way They just keep taking your money and giving you $#*!ty services our services don't even work half the time and can never call to complain because kudo does not have a contact number which is ridiculous And when you call to complain every time something is wrong they insist on telling you nothing is wrong on their end when clearly it is coming from the End they need to be shut down for good government needs to shake their heads and realize what these asses are doing to people and how much money they are scanning from people

I received the phone from KOODO last August & was rushed to the hospital the next day after a bad fall -I spent 5 months in 3different hospitals - I didn't realize the phone came without a SIM card - I called Koodo they said they would send me 1. Then on March 5 they charged me $242.21- I have request my money back several times- yesterday spoke to a Julia & that was the worst customer service - I couldn't use the service until March 22 when I received the SIM card and she said "No". There was no indication she would empathize with me.

They put data on my plan. Billed every month for it. Said they couldn't t remove it. Said once data on phone it s there forever. They removed it after SIX months... but can t get money refunded on bill. Had to change carriers. They still billed me after that... then they sent it to met credit. 125 on my bad credit report. Nasty nasty firm... should not be allowed license. Have letter ready to send to Ottawa. No one should have to deal with them. Phone calls aren't t returned. Nothing good about koodo. Shame on them... shame on the licensing commission for allowing them to take advantage of people. Very wrong.

Koodo is a $#*! company! They don't have a customer service number. They as you to register for a call back, and then NEVER call back. I have a bill for 500$, for services I DIND'T use with them. After more than 5 hours of trying to reach customer service at this $#*! company, someone called back.

The person who called back had no idea what he was doing. After being on the phone for 3 hours with this person, he said I would get my bill credited, because they saw I was getting charged for services I wasn't using!

ONE MONTH AFTER, I DON'T SEE ANY CREDIT ON MY ACCOUNT! I received my next bill, with AGAIN overcharges! They didn't apply the credit the promised, and they are still charging for these services that I am not using and I did NOT request.

AGAIN, I am trying to reach customer service for the last 2 hours, guess what? NO CALL BACK!

It's difficult talking with Koodo assist (a computer) which is pretty much the only way to get a call back. In order to contact them you pretty much have to go through twitter or Facebook to get an immediate response. Which is unprofessional for the customer size and issues that Koodo have had lately. Their community forum has a lot of dissatisfied. If you post something in the forum that a rep doesn't like, such as telling them what they are doing wrong they remove the post or block you from that thread

Cancellation of free Canada wide calling is complete and utter BS and highly unacceptable. It's upsetting that people are just sitting around and letting it happen.

Charging both the most loyal members Koodo has and on top of that, giving terrible deals to new comers and charging them extra money for Canada wide calling is highly unacceptable and they should be held accountable for that.

Lastly, I've been a member since 2016 since I've lived in Canada. Now I'm moving to Rogers in hopes I get better customer service. So far I'm happy with the help they have given me.

As a long-term customer, I can tell you with 100% accuracy that Koodo does not deserve my or any other business and Koodo is an absolute failure when it comes to customer service. Value your money and your time and do not make the mistake I made for few years.