KoodoMobileReviews 206

I've had my privacy invaded viA phone And Internet by making the mistake of going with the following companies: Koodo, Shaw And telus. They hire people who Are rude, mentally unstable, And possibly even dangerous, there Are much better companies out there who do not hire staff who conduct themselves this way. The three companies I've had experience with have shown to be dangerous And possibly even psychopathic. Your info is not safe And I would Advise those with children to be Aware of this. These Are not good people.

Koodo Mobile has a very poor after sale customer service which I think is a disrespectful to customers.

I signed up for a 24 month contract with Koodo on Dec 7th 2016. Being new to the company I needed some information. I went ontheir website to call and realized I will be charged $10 if I wanted to speak to a customer service representative. This is not communicated to customers at the time of sale. I therefore decided to cancel my service with them. I visited 2 Koodo dealership locations one on Eglington Avenue East and the other at Parkway Mall and was told I had to call *******636 to cancel. I called the first day and after a series of automated messages was put on hold with music playing. I waited for over one hour with no human being responding to my call. After a long wait of frustration I hanged up the phone. I tried again the following day with the same experience.

Is this some form of strategy to discourage dissatisfied customers from cancelling their contract with Koodo even though the contract said you could cancel at any time? Is this a strategy to tie down customers to Koodo Mobile or its just poor customer service?

Koodo website only list a P O Box mailing address to mail your payment to with no physical address. Also no email address for customer service for customers to contact them if they have any issues and the *******636 number is a nightmare to call as is just a waste of customer time.

If after sale customer service is priority to you then think twice in choosing your mobile service.

Bridget