Kohl'sReviews 891

Beside the friendly staff, I like the way they arrange the store, It is easy to find what I am looking for.

In general, I'm pleased with the site. It's a great alternative to going to the store when the weather is awful. I have ordered merchandise a few times and it has arrived in the expected time. One problem (why it's not 5 stars) is that the rendering of colors on their website could be better. I ended up having to do a return and repurchase of bath rugs because the actual color as it appears in the store or on my bathroom floor was slightly different than the online version. I didn't have any hassles on the return, but I did end up paying for shipping twice.

I love Kohls but I am UNIMPRESSED with the Kohls cash =( If you use your cash online and decide you want to return the merchandise at the store. They will NOT give the full refund! Only a small portion of it or you can go try to find something in the store for the Exact value of the item! What a PAIN! I wandered around and around in the store trying to find something for that amount! Finally I just settled on something I didn't really want! They should refund the purchase for the exact amount as the receipt!

As many know kohls had their Black Friday sale the entire week of thanksgiving. I decided to get some shopping out of the way and purchase luggage online from kohls Tuesday the 26th. Hours later I get an email saying they cannot process the order I spend a great deal of time creating. Then, I try again Thursday and everything is fine until Sunday when they say 1 of the 2 luggage items I purchased is sold out. WHY DID YOU LET ME PURCHASE IF YOUR SOLD OUT?!?!? Furious I wrote kohls online. If I would have know my order wouldn't be fulfilled I would have purchased elsewhere. Kohls customer service online basically told me oh well. Then, this week I get another email saying the other luggage is sold out. What's the point of shopping at kohls If 2 weeks later I'm going to find out none of my items that i already paid for are in stock?!? Worst customer service ever. Stay away from kohls!

While the store is great, and so is the merchandise online, the website customer service (outsourced to Mexico) is TERRIBLE. They seem to have no concept of what the term 'customer service' means. They messed up my order, then when I called and asked for a supervisor because the rep refused to make it right, I kept getting disconnected. It took me repeatedly calling and asking for a manager, to finally, over an hour later, get only a half-way satisfactory resolution. And the manager never apologized, and made it sound like he was doing ME a huge favor. I've tried contacting them through the website to convey my feedback, but so far (3 days later) still no response.

Overall good experiences with kohls.com - items are received in a reasonable time (although not quickly) and returns are easy.

But... I would never again order furniture through the website! I had two separate experiences (thought the first was a fluke, but it happened again) where items received were damaged beyond belief. Not just nicks or scratches. The table we ordered came with an entire (long) end bashed in from damage in shipping due to very poor packing. A chair came with deep gouges in it from the little bag of screws, etc. opening and rolling around. I realize that both items came directly from the manufacturer, but I feel they are somewhat responsible for choosing their vendors carefully. Returning the items was a pain - they were too large for me to get back to the store in my car. The first time it took 2 tries to get UPS to come pick it up. They set it up so someone had to be there to sign at first. Thankfully, I live in a neighborhood where I can leave a package out to be picked up. Otherwise I would have had to take time off from work as they only pick up M-F.

Worst part about the whole experience is that when I tried to leave a review on their website, they sent me an e-mail saying it didn't meet their standards. Trust me, there was no inappropriate language!

The Khols shopping site is VERY friendly that my great grandmother could navigate. The pictures are right on, you can zoom and roll over, the colors ot the products are spot on, the check out is quick, secure and gives you the opportunity to either change your mind, add on or hold it. I don't rec. Holding as the items go fast. Their sales and money saving campaigns let the customer know they really have a handle on the current economic climate. PLUS there's a real live person you have access to if needed. The shipping time is accurate and reasonable. They also have their own customer reviews and are interested in customer satisfaction. So far, 3 years, the items I've purchased through Khols have worn well and receive a lot of compliments. Some items I highly rec. Are the NutriBullet, and Chaps Sleepwear~comfy:-)