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Kohl's

2.2

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Kohl's Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights attractive pricing strategies and a broad product selection, particularly in apparel. However, numerous negative aspects emerge, including frequent complaints about inconsistent pricing, poor customer service, and inadequate handling of returns and online orders. Customers express frustration with staff training, particularly regarding ADA compliance and return policies, which often lead to lengthy processes and dissatisfaction. The prevailing sentiment indicates a need for improved customer support and operational efficiency to enhance overall customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
142
value
119
shipping
100
returns
99
quality
112

We monitor reviews for authenticity

Kansas
7 reviews
3 helpful votes
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Kohl's is doing it right: good prices, great sales. Promos for buying quantity (Kohl's Cash) & rewards for smaller purchases over time (yes to you rewards). Adequate, friendly staff in almost all locations (have been to multiple locations in several states).

Date of experience: March 30, 2015
Colorado
2 reviews
5 helpful votes
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Ok
March 30, 2015

I have had problems ordering they made it seem like it was in stock when it was not. They never shipped or sent email to let me know. Had to call and asked what happened

Date of experience: March 30, 2015
Pennsylvania
5 reviews
6 helpful votes
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While I like the Kohls stores; the online shopping is terrible. I probably return 50% due to mistakes on their part.

The shipping department is as bad as it can get. The cardboard boxes are always falling apart and they use so little tape that they are usually partly open. I have had things stolen because the products are so easily accessible.

I BOUGHT A $375 BLENDER AND THEY SENT UP A BEAT-UP OPENED BOX WHICH LOOKED LIKE IT HAD BEEN ON A CLEARANCE TABLE. WE COULDN'T EVEN PICK IT UP WITHOUT IT FALLING APART. THIS WAS INEXCUSABLE.

If you have a problem online and need to telephone--beware. They have changed my orders many times--changing quantities or eliminating items completely.

If you hate to return things--DO NOT USE KOHLS ONLINE. Thank goodness that they have such a great return policy.

Date of experience: March 28, 2015
New Jersey
122 reviews
357 helpful votes
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Addictive
March 26, 2015

I love the arrangements they do with designers for that high low designer partnership. Great customer service department online and in store. You have to watch out for sales... they give the stuff away!

Date of experience: March 26, 2015
New York
20 reviews
19 helpful votes
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Love 'em
March 25, 2015

Their clothes and other products are at amazing qualities. I really recommend buying from here.

Date of experience: March 24, 2015
California
9 reviews
18 helpful votes
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For some reason, I had the impression that Kohl's was a discount type store. I bought a pair of Levi's there and found out that I paid way more than I could have gotten online. I also bought a navy blazer there with one of their store brand names attached to it. It was horrible quality and I returned it... again finding a much nicer, Ralph Lauren jacket for about the same price. I don't even go into this store any more. Check out prices of things in store and then online.

Date of experience: March 23, 2015
Wisconsin
1 review
2 helpful votes
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Not helpful
March 16, 2015

I needed help work an order that was processed too many times. No help was given. An email was sesecret days after with no help given. A phone call was made by myself immediately [5 minutes] after the problem occurred however there was no one to take said phone call. Poor customer assistance.

Date of experience: March 16, 2015
Pennsylvania
9 reviews
2 helpful votes
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Good cust svc
March 16, 2015

I can't ever seem to be able to order online without snafus. I have spent hours trying to place an order without success. Customer service is great, very helpful. I'll just call from now on.

Date of experience: March 16, 2015
Arkansas
7 reviews
2 helpful votes
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Terrible
March 16, 2015

They have terrible customer service and truly don't care about there customers

Date of experience: March 15, 2015
KR
12 reviews
16 helpful votes
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Great Place to shop!
March 15, 2015

I am a subscriber to their email and mailing list so we always receive all the great coupons. We Love Kohls and are loyal customers.

Date of experience: March 15, 2015
Florida
25 reviews
26 helpful votes
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Great shopping when i get 30% off all usa made sizing not asian takes back everything if put on kohls charge no hassles good value for your money love vera wang jennifer lopaz and shheets towels chaps for men and more

Date of experience: March 12, 2015
North Carolina
2 reviews
1 helpful vote
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I buy dress shirts and shoes at Kohl's. Some of their apt 8 clothing and marc Anthony. Everything else is crap. Don't really like the fake sales, but prices are good on the right days.

Date of experience: March 12, 2015
California
12 reviews
43 helpful votes
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I shop on Kohl's.com every month. I love their speedy shipping... easy returns... and accuracy of the descriptions for the items I have bought. When I finish this review I am headed to their site to use my Kohl's Cash and promo code.

Date of experience: March 6, 2015
Connecticut
1 review
1 helpful vote
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The Kohls in new milford ct is a shame. I've been a customer for so long and needless to say that while checking out the associates ringing out other customers and asking for credit cards is too much! I once was behind a old lady who could just barley walk I believe it was her son with her, anyway the cashier asked the both of them if they had a kohl's card the son said yes and the older lady said no. So the cashier started to sell up the credit card. She kept telling the cashier no, I'm good, until finally the son snapped and told the cashier no. Also, I had another time where I was paying and in the next register over, a young lady was buying some items, got asked for a credit card and she was explaining to the cashier the she has enough credit cards and that she doesn't need another and how she's in collage and lives on campus and doesn't shop at kohl's so much. So let me get this straight your taking advantage of older people who cant care for themselves and a collage student who has enough credit cards? I get you have to sell up the cards but that was unprofessional, and rude! They obviously don't care who they sign up whether it ruins their credit or taking advantage of a person who doesn't understand and just wants to pay and get out. This is beyond ridiculous and this isn't the first thing like this about this kohls! I'm upset that it had to come to this because I never write reviews and I hope no one has to get per pressured in to this.

Date of experience: March 4, 2015
California
7 reviews
26 helpful votes
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I love this store. I just wish they had more trendy fashions.

Date of experience: March 2, 2015
California
5 reviews
14 helpful votes
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Good experience
February 22, 2015

I like shopping with Kohl's on-line and at their stores. They have good stuff that I get right away and if anything doesn't work out or doesn't fit, I can easily return at one of their walk in stores.

Date of experience: February 22, 2015
New Hampshire
6 reviews
50 helpful votes
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Save, save save!
February 22, 2015

Every time I go here, I walk out of the store with more savings in my pocket than what I actually spent in-store. Wonderful name brand clothing at low prices. They carry my favorite brand of jeans - fit like a glove. I am also addicted to rings and they never fail to have a new, beautiful one for me to add to my collection.
I can't even tell you how many times I have ran into the store for an emergency dress for a wedding or other event. I always find something to fit the need. If you can't, a salesperson will be there to help you in a minutes time.
Thank you Kohls!

Date of experience: February 22, 2015
Oregon
12 reviews
37 helpful votes
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I've only gone in a Kohl's one time and enjoyed the experience but to me its just another J. C. Penny's. Good selection of some items, but less of others.

Date of experience: February 20, 2015
Illinois
32 reviews
97 helpful votes
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Kohls cash is a scam
February 19, 2015

Their products are as good as say walmarts or pretty much anywhere else you buy general merchandise. Kohls jacks the prices up and then gives you Kohls cash to spend the next time you come in to shop. It is really your money they are giving back to you, to entice you to spend more the next time you shop there. I will say it is ingenious I wish I would have thought of it first... lol

Date of experience: February 19, 2015
Arkansas
14 reviews
17 helpful votes
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Vera Wang Galore
February 19, 2015

Love my Vera and always a lot of selection there.
The jewelry department is great, break it and they have replaced it for me.
The staff is always so helpful and friendly.

Date of experience: February 19, 2015