Kohl'sReviews 891

Kohls.com has proved to be a good website for me to shop at. Everything is easy to find, they have a better selection of items than in the store (they have "online exclusives") and they have the items in most sizes. They also have comments and ratings by shoppers on much of the merchandise.

One thing I don't like about the website (to be fair) is:

You can only cancel your order within an hour (or was it a half-hour) of placing an order. They don't tell you this on the website. They make you call and a recording tells you this. They did, however, tell me I could return the item at no charge or drop it off at the store. I drove by the local Kohls and dropped off my return and they only asked if the product was defective.

Their website allows you to enter up to 2 discount codes. You can usually get free shipping and other discount coupons by googling "kohls promo codes."

Very, very poor check out service. Whomever thought this one up out to be fired. On busy days the lines can stretch for at least 300 to 400 feet (no exageration). Tellers calling people in line one at a time and hoping customers see them waiving. Then people walking as far as 30-40 feet to a teller with all their products, children and/or family members can take 4-5 minutes.
All in all I have experienced waits of over 2 hours when I just HAD to get a product.

I honestly feel bad for all of their employees. Went into my local Kohl's yesterday for an after Easter sale dress for my daughter. Their selection was unusually dismal but we managed to find one that worked on sale. I love how their ridiculously marked up clothing suddenly becomes The Deal of the Century when they put it on sale. Two employees upstairs putting stuff away were loudly talking negatively about a customer who had her dog in the store and about why were so many kids in the store. Wow. Anyhow, try to check out, there's a huge line, only two cashiers working the register and one of them was supposed to be in jewelry also and got called away to work that counter. A manager took over for her and ended up checking me out. She missed the sale price for my dress. I had to point it out. Moral of my story: I hate sifting through over priced clothes, listening to disgruntled employees, and having to wait in crazy slow lines only to be over charged. Once a year... only once a year.

I bought five pairs of the same style and size of underwear. When I got home I discovered that each pair was a different size although they were all marked the same. These panties were $10 each.
I got a black shirt that once I washed it, it pilled up and the stitching was already unraveling from the neck and wrist.
The store was really a glorified Walmart. The store was dirty, the clothes were all jumbled together. The changing rooms were filthy and had dust bunnies the size of Texas. Piles of clothes thrown in the corner of each room.
I could not find one item of clothing that was 100 percent cotton. All of their clothes are made of plastic: nylon, polyester, etc.
Kohls appears to be an outlet for washed up celebrities to sell their extremely low quality, poorly styled and sweatshop made clothing lines.
No thanks. No savings here. I strongly suggest that you spend a few dollars more and shop someplace else.
Lastly, I was irritated by the cashiers who continued to ask me four times if I wanted a Kohls credit card after I politely told them no the first time!
I will never shop there again.