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The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights attractive pricing strategies and a broad product selection, particularly in apparel. However, numerous negative aspects emerge, including frequent complaints about inconsistent pricing, poor customer service, and inadequate handling of returns and online orders. Customers express frustration with staff training, particularly regarding ADA compliance and return policies, which often lead to lengthy processes and dissatisfaction. The prevailing sentiment indicates a need for improved customer support and operational efficiency to enhance overall customer satisfaction and loyalty.
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I love the fact that Kohl's lets you use several discounts on the same order. I've always been very pleased with all my purchases.
Great experience on this site. Newly upgraded and easier to navigate. Any issues with ordering are immediately resolved by GREAT customer service.
Every time I visit the stores I find rack-after-rack of on sale items which I've never seen at regular price. Kohl's management thinks customers will simply be attracted by their sales signing and purchase ignorantly believing they are getting a 'deal' on an item when they are merely paying full price on an item with 'sale' signage.
I have found out lately that Kohl's has the right fitting close for me. There are some stores that cater to teenagers, or children. This is a store that actually likes my style too! I just purchased some everyday tops they are perfect for vacations or just anytime. I am 68 years young, I take a size 12, and they are not frumpy. Go visit you will see.
You can find some incredible deals at Kohl's. I got a nice winter coat that was on super clearance. I paid around $15 on a $90 coat. They always have sales though and a rewards program. It's incentive to go back in shop when you have say $25 in Kohls cash. It's like free money. Buy most of my clothes there.
I ALWAYS CHECK PRICES BETWEEN KOHL'S AND AMAZON. WITH KOHL'S COUPONS AND THEIR ON LINE SELECTION AND TO TOP IT OFF, THERE IS NO LIMIT OF TIME WHEN IT COMES TO RETURNS. GREAT STORE.
I've never had any issues with anything I've ordered online from Kohl's. I've ordered clothes, shoes, purses, watches, etc. All came in a timely fashion and the products were as described.
I think Kohl's collection and their system are pretty good, I am not a regular customer. I shopping sometimes every month.
They messed up my order, right before Christmas year before last. Not easy to deal with. They actually sent me a customers name, address and phone number by mistake and were not concerned about when I called.
Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook
Good products, good prices, nice people, easy returns, everything I look for in a store!
I have been shopping at Kohl's online since my nephew was born, and I love it!
In my opinion lately they have come down a bit in quality, still good. Their prices are really good, and it also there are some differences according to the neighborhood, generally speaking they have the same things, but in certain neighborhoods you can find some different things. Good policies. Good returns
MY FAV is their collection by the girl that used to be on LAGOON sumthing. Damn. Cant think of her name. And J Lo's brand is in KOHLS also. Ohh Lauren Conrad... yes. Her shoes are supa cute. And obviously J Lo's brand is hott... and one more person Oh yeah Vera Wang (Well Simply Vera Wang)... good stuff... and highly affordable. In my opinion... and god the sales... OMG... the sales makes u want to move in their store. Lol They give May's a run for their money... not saying I compare the two in THAT way. Because it is too diff levels. But hey... a sale is a sale... lol LOVE KOHLS
A GIRL her name was Nancy help me back near the return center to plane a order she was so helpful and very nice. Mary Ortscheid Wis Rapids wis.
I like Kohls, both online and in store, it have great service, and many items to choose from. But sometime shipping is slowly
I order a lot of clothing on this site and love their prices and great the quality of their clothing.
I was very disappointed when i went to Kohls recently. I went to grab a shopping cart for my friend who is handicapped. And your shopping cart distinctly says do not use as walking device which translates to we're putting this on here so you can't sue us. I think it's ridiculous that Kohls isn't handicap friendly. And we're not going to shop there again.
Answer: Don't know about Canada, but NO THEY ARE NOT RELIABLE! They can't even figure out to send a glass picture frame in a box instead of a plastic bag. TWICE! And forget about a refund. Shop elsewhere, anywhere else.
Answer: Yes. See the back of your receipt.It says you can return items anytime for any reason.
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