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Kohl's

2.2

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Kohl's Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights attractive pricing strategies and a broad product selection, particularly in apparel. However, numerous negative aspects emerge, including frequent complaints about inconsistent pricing, poor customer service, and inadequate handling of returns and online orders. Customers express frustration with staff training, particularly regarding ADA compliance and return policies, which often lead to lengthy processes and dissatisfaction. The prevailing sentiment indicates a need for improved customer support and operational efficiency to enhance overall customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
142
value
119
shipping
100
returns
99
quality
112

We monitor reviews for authenticity

Poland
7 reviews
4 helpful votes
Follow Glenda W.
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I love the fact that Kohl's lets you use several discounts on the same order. I've always been very pleased with all my purchases.

Date of experience: May 23, 2016
Florida
3 reviews
6 helpful votes
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Great experience on this site. Newly upgraded and easier to navigate. Any issues with ordering are immediately resolved by GREAT customer service.

Date of experience: May 23, 2016
Pennsylvania
31 reviews
27 helpful votes
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Every time I visit the stores I find rack-after-rack of on sale items which I've never seen at regular price. Kohl's management thinks customers will simply be attracted by their sales signing and purchase ignorantly believing they are getting a 'deal' on an item when they are merely paying full price on an item with 'sale' signage.

Date of experience: May 23, 2016
Florida
20 reviews
6 helpful votes
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Clothing
May 22, 2016

My wife and I both like buying clothing from Kohl's.

Date of experience: May 21, 2016
New York
9 reviews
4 helpful votes
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My Store
May 22, 2016

I have found out lately that Kohl's has the right fitting close for me. There are some stores that cater to teenagers, or children. This is a store that actually likes my style too! I just purchased some everyday tops they are perfect for vacations or just anytime. I am 68 years young, I take a size 12, and they are not frumpy. Go visit you will see.

Date of experience: May 21, 2016
Japan
2 reviews
0 helpful votes
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You can find some incredible deals at Kohl's. I got a nice winter coat that was on super clearance. I paid around $15 on a $90 coat. They always have sales though and a rewards program. It's incentive to go back in shop when you have say $25 in Kohls cash. It's like free money. Buy most of my clothes there.

Date of experience: May 20, 2016
New York
4 reviews
4 helpful votes
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GREAT STORE
May 11, 2016

I ALWAYS CHECK PRICES BETWEEN KOHL'S AND AMAZON. WITH KOHL'S COUPONS AND THEIR ON LINE SELECTION AND TO TOP IT OFF, THERE IS NO LIMIT OF TIME WHEN IT COMES TO RETURNS. GREAT STORE.

Date of experience: May 9, 2016
South Carolina
13 reviews
10 helpful votes
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I've never had any issues with anything I've ordered online from Kohl's. I've ordered clothes, shoes, purses, watches, etc. All came in a timely fashion and the products were as described.

Date of experience: May 5, 2016
Chile
2 reviews
0 helpful votes
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Pretty Good
May 3, 2016

I think Kohl's collection and their system are pretty good, I am not a regular customer. I shopping sometimes every month.

Date of experience: May 3, 2016
Maine
7 reviews
2 helpful votes
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They messed up my order, right before Christmas year before last. Not easy to deal with. They actually sent me a customers name, address and phone number by mistake and were not concerned about when I called.

Date of experience: May 1, 2016
California
39 reviews
20 helpful votes
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Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016
Massachusetts
6 reviews
10 helpful votes
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Good products, good prices, nice people, easy returns, everything I look for in a store!

Date of experience: April 22, 2016
Kentucky
3 reviews
1 helpful vote
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Happy Shopper
April 19, 2016

I have been shopping at Kohl's online since my nephew was born, and I love it!

Date of experience: April 19, 2016
Texas
6 reviews
2 helpful votes
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In my opinion lately they have come down a bit in quality, still good. Their prices are really good, and it also there are some differences according to the neighborhood, generally speaking they have the same things, but in certain neighborhoods you can find some different things. Good policies. Good returns

Date of experience: April 18, 2016
Louisiana
10 reviews
11 helpful votes
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THE SHOES
April 18, 2016

MY FAV is their collection by the girl that used to be on LAGOON sumthing. Damn. Cant think of her name. And J Lo's brand is in KOHLS also. Ohh Lauren Conrad... yes. Her shoes are supa cute. And obviously J Lo's brand is hott... and one more person Oh yeah Vera Wang (Well Simply Vera Wang)... good stuff... and highly affordable. In my opinion... and god the sales... OMG... the sales makes u want to move in their store. Lol They give May's a run for their money... not saying I compare the two in THAT way. Because it is too diff levels. But hey... a sale is a sale... lol LOVE KOHLS

Date of experience: April 17, 2016
Wisconsin
1 review
0 helpful votes
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A GIRL her name was Nancy help me back near the return center to plane a order she was so helpful and very nice. Mary Ortscheid Wis Rapids wis.

Date of experience: April 15, 2016
China
4 reviews
8 helpful votes
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Great place to shop
April 11, 2016

I like Kohls, both online and in store, it have great service, and many items to choose from. But sometime shipping is slowly

Date of experience: April 10, 2016
California
17 reviews
7 helpful votes
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Great clothing
April 11, 2016

I order a lot of clothing on this site and love their prices and great the quality of their clothing.

Date of experience: April 10, 2016
Arizona
24 reviews
26 helpful votes
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By the time you get your discounts and you use your coupons, you always leave with goodies in hand and a smile on your face!

Date of experience: April 8, 2016
Texas
1 review
0 helpful votes
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I was very disappointed when i went to Kohls recently. I went to grab a shopping cart for my friend who is handicapped. And your shopping cart distinctly says do not use as walking device which translates to we're putting this on here so you can't sue us. I think it's ridiculous that Kohls isn't handicap friendly. And we're not going to shop there again.

Date of experience: April 8, 2016