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Kohl's

2.2

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Kohl's Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights attractive pricing strategies and a broad product selection, particularly in apparel. However, numerous negative aspects emerge, including frequent complaints about inconsistent pricing, poor customer service, and inadequate handling of returns and online orders. Customers express frustration with staff training, particularly regarding ADA compliance and return policies, which often lead to lengthy processes and dissatisfaction. The prevailing sentiment indicates a need for improved customer support and operational efficiency to enhance overall customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
142
value
119
shipping
100
returns
99
quality
112

We monitor reviews for authenticity

New Jersey
20 reviews
1 helpful vote
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Perfect!
July 25, 2016

Lighting fast shipping! Great communication! Easy transaction! Perfect!

Date of experience: July 25, 2016
Florida
3 reviews
4 helpful votes
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I don't like that they mark items UP just to give me a "discount." It's annoying & I'd rather just do business with straight shooters. Ido like some of their merchandise, though, so 2 stars.

Date of experience: July 22, 2016
PS
19 reviews
8 helpful votes
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Great deals ALWAYS
July 15, 2016

I get so many coupons in the mail and I always use them because they're always amazing deals.

Date of experience: July 13, 2016
Michigan
3 reviews
0 helpful votes
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Over the last 10 years the quality of clothing has declined to 3rd world country quality. Refuse to shop there anymore.

Date of experience: July 6, 2016
Nebraska
11 reviews
0 helpful votes
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Never can find anyone to help you on the Floor. Poor Customer Service. Also, they are overpriced, thier Clothes Shrink all the time once Washed

Date of experience: July 5, 2016
Illinois
6 reviews
7 helpful votes
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Everyone always seem like they are lost. Store is always not organized especially St Ledgens Kansas City Is. Everything always jammed together miss matched..

Date of experience: July 3, 2016
Iowa
1 review
0 helpful votes
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Horrible
July 2, 2016

We had a credit card delivered to us to pay off later what we bought when we went to the cashier we couldn't use our card like we stole which was delivered to us after we said we are never coming here again she decides to give us a 20% coupon never again such a stupid store took her a manger a long time to get to the cashier customer service very very horrible never ever shopping there again

Date of experience: July 2, 2016
Florida
6 reviews
10 helpful votes
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I can't really claim that their online experience is really better or worse than others since while I never really had any issue, I also haven't had the greatest experience. I've ordered a few shirts and a pair of shorts off their website. I've also bought from a few other places depending on what I was looking for and what style I was into at the time.

I can say for sure that their shipping is rather accurate, but you need to buy a size larger than you're probably expecting. The clothes were a bit tight fitting; their support was rather decent about replacing one of the items as a result. I was able to show them that their sizing chart on the website was inaccurate.

Date of experience: June 28, 2016
California
26 reviews
2 helpful votes
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Their marketing and sales approach is a wonder to behold. They sell middle of the road merchandise at good discount prices but tier everything with multiple discounts. It's impossible to leave the store without spending more than you intended. But happy, feeling great having received and taken advantage of multiple discounts.

Date of experience: June 27, 2016
Massachusetts
12 reviews
13 helpful votes
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Just ok
June 27, 2016

They are kind of over priced, I bought my husband and Son shirts for his graduation and it cost me $100, for two shirts, really? The cashiers are forced to try to get you to open up a credit line with them, I hate that.

Date of experience: June 26, 2016
Oregon
10 reviews
5 helpful votes
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I love Kohl's sales. I don't buy anything from them full price ever. They have great sales. The shipping can be hit n miss, sometimes its fast sometimes it not as fast but I've always received my packages. Their customer service has always made things right if I've had a problem, they are great to work with and I love a lot of the items they sell. :)

Date of experience: June 23, 2016
New Jersey
1 review
0 helpful votes
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I love Kohl's and have shopped at other Kohl's locations for years. However, I must say that I absolutely hate going to this store. It is always a mess! I actually refer to it as "messy kohl's". It's even a mess first thing in the morning which is a good indicator that it wasn't straightened and cleaned at night. The employees on the floor are rude and do not say hello or attempt to assist you in any way. This morning I heard two employees openly complaining about other employees and the store in general. One of the used profanity and I find that so unprofessional. The employees at the register are usually more friendly and accommodating but by the time you get to them... But You have already fought your battles with messy displays, clothes on the floor and rude employees.

I will not be going back to this store any time soon. It's ashame... I have been a loyal customer since the day it opened.

Date of experience: June 22, 2016
Connecticut
11 reviews
23 helpful votes
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My daughter was very disappointed in the availability and variety of product. They used to be much better and far more competitive than they are today.

Date of experience: June 20, 2016
California
2 reviews
0 helpful votes
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Love there clothing. It is the only place well other then Dress Barn I shop for my wife

Date of experience: June 17, 2016
Washington
3 reviews
3 helpful votes
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Kohl's review.
June 15, 2016

This store is just plain and simply AWESOME! Their clothes may be a bit pricey, but the value of the clothes is worth the price. Always lots of great deals going on too. Fast shipping!

Date of experience: June 14, 2016
Minnesota
7 reviews
12 helpful votes
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A large retailer of things made in China. They are a relatively dysfunctional company, lots of fragmentation of jobs so ordering can't discuss shipping who can't discuss billing. Multiple frequent errors met with: I'm sorry ma'm there's nothing I can do. Occasional massive price reductions, so gird your loins for severe frustration when going after amazing deals.

Date of experience: June 13, 2016
Louisiana
2 reviews
1 helpful vote
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I love buying clothes at Kohls because their quality is good and the prices are great, especially when they have sales. The staff here at the Killeen store is always helpful and makes the effort to think one step further to make my shopping experience easier.

Date of experience: June 10, 2016
California
5 reviews
3 helpful votes
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It takes a little time to sift through the bargains, but well worth the trouble!

Date of experience: June 6, 2016
Michigan
2 reviews
1 helpful vote
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I love shopping here. If I order something that doesn't work for me I can just take it back to the store instead of having to pay postage to send it back via mail. Kohls customer service is one of the best.

Date of experience: June 5, 2016
Utah
8 reviews
7 helpful votes
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Excellent Value
May 28, 2016

I now that Kohls is not a jewelry store but DANG, they have great jewelry.The jewelry that my family has purchased is a better value than I ever thought it would be. I've had some diamond pieces that have been informally appraised for a higher price. I like the fact that you can use Kohl Bucks on your purchases.

Date of experience: May 27, 2016