Kogan.comReviews 505

Worst Customer service
Iam finding it so hard to deal with Kogan! I don't even have a parcel that I paid for as it been lost in the TOLL Courier. They've put me on to "Costway" who doesn't even understand english or what the hell I'm requesting. This has been the worst experience. I just want to talk to someone in Australia. I basically need them to contact Toll and give permission to leave my parcel without signature as requested by TOLL... TOLL has lost my package Anyways which is another thing I need help with. I'm about to tell them to send it back (where ever it is) and never deal With kogan ever ever EVER again. Customer service all round has been terrible. And I still dont have a product I paid for. OH and they can't even find my order details. Bad service all round indeed

Told to be at home between 8am and 6pm for my delivery. This was confirmed by text. Took the day off work in today's difficult job situation and consignment had not arrived, no one can give me and answer and all I get is we will investigate and deliver to a new address... wtf I want me purchase and payment for a days loss of wages BUT... they use an offshore call
Centre that knows $#*!

Bought a cabinet, arrived broken. There is no number to call, only email. I emailed and requested a replacement and I sent them photos. They refused to replace, only refund. I know they have stock, as i emailed them from a third party email asking them so. I have now one week later requested a refund, and no answer. They do not answer emails, they do not call customers on request, there is no customer service, no values or morals *** BUYER BE AWARE*** IF YOUR SMART YOU WILL BUY ELSEWHERE. Somewhere that value repeat customers

I have lodged a claim with fair trade and also a paypal dispute

Purchased a Smart TV from Kogan in 2016 with 5 years extended warranty. Started having issues in March. Given many patches to install but never back to original condition. A few weeks back we couldn't use any of the smart features apart from NetFlix. Kogan sent us a could of patches and nothing worked. They then sent a new patch and then even Netflix would not work.
They then advised they would arrange pick up within 3 days. 10 days later TV still not picked up nor even scheduled for pick up.
Communication with Kogan is nigh impossible. It is all done via email and promises are made and routinely broken. There appears to be no escalation process. The sales team say they dont have access to the service issues.
Presently we have a Smart TV in name only. As I am writing this review I have no idea when/if the TV will be fixed.

We had a Kogan air fryer for close to 2 years and during that time it appeared to perform well. Upon cleaning it I found small metal fragments throughout the top fan section. I removed the fan cover and was astonished to find them throughout the fan area. We have never cleaned the machine with a metal scourer so the shavings were coming off the machine itself.

Worried for the health of my family I stopped using the machine and made contact with kogan.com to inform them about the faulty product. To put it simply they couldn't care less. They responded by saying it was normal wear and tear and that they product was no longer under warranty. I explained to them that I was not requesting a warranty claim of any kind and was simply informing them out of concern for others who may be hurt from such a faulty machine.

I could not believe Kogan's response and will never buy another appliance from Kogan again. You think they would want to inspect the machine in case a recall was required. I have reported the unsafe product to the www.productsafety.gov.au website and hope to god our one is the only faulty machine out there.

Took my money - still waiting - 3 months!
I ordered and paid for a Xiaomi M365 500W PRO electric scooter in July 2020. I was told it had been despatched. When it didnt turn up they told me they were out of stock. I was promised a delivery in July – nothing, then promised delivery in August – nothing, next promise was end of September - nothing, now they are saying another 6 weeks and I may not get the brand I ordered but a copy? That is complete nonsense. KOGAN & their partner T&R Sports are unreliable, make promises they don't honour, so DO NOT BUY ANYTHING FROM KOGAN OR T&R SPORTS - you will be kept waiting while they use YOUR money.

Bought a new laptop from Kogan, where the product images clearly show a CD drive on the side of the laptop. When arrived, the laptop was the correct laptop with all the other specs and product number correct, but did not have a CD drive as per the product images.

The laptop was bought for immediate use in a medical and dental clinic, and had already been integrated into the existing hardware and software (eg. Xray units). After having multiple back-and-forth emails with customer service (Ron), explaining the situation, each email stated the same thing - that they could only "assess" the laptop once it was returned/sent back before going deciding on the appropriate course of action. Photos of the product and serial number etc were submitted, and various suggestions were offered in lieu of going through the timely process of return, assessment, and refund/redelivery as that would mean part of the clinic would be unable to function entirely.

In the end, as per Consumer Affairs Victoria, I offered to retain the product and instead accept compensation for loss in value of the product, so I could just buy a USB CD drive to plug in. However, Ron was still insistent it needed to be returned to be "assessed" prior to any other action. Disappointing customer service and will not be using Kogan ever again.

Buyer beware - False advertising on their product images

Paid for Lenoxx Cd & Record Player Home Entertainment Centre on 30 July. My first "purchase" with them. Took my money. Heard nothing for 3 weeks. Then delivered to wrong address. No phone no. To ring. Emails by me mostly ignored. Initiated for refund through Paypal. Kogan asked me for my address (again!) which I sent and they haven't responded to after 4 days! 7 weeks has elapsed now! They still have delivered NOTHING and have my money! Avoid this company. They have 43% of their reviews at the lowest possible rating in one consumer rating review that I read, and apparently heaps of matters referred to Consumer Affairs. They continue to bombard me with unwanted advertising material too. Deal with JB HiFi. A reputable business, rather than this mob.