On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Kogan.com Reviews Summary
Kogan's reputation is significantly marred by recurring complaints regarding customer service and product reliability. Many customers report issues with faulty products, lack of effective communication, and difficulties in obtaining refunds or exchanges. The automated nature of their customer support is frequently criticized, leading to frustration among buyers seeking assistance. Conversely, some customers do express satisfaction with specific products, particularly electronics that function well over time. Overall, while there are positive experiences, the overwhelming sentiment highlights a troubling pattern of inadequate support and misleading practices, prompting recommendations for potential buyers to exercise caution.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Received an message from Jarryd at Kogan 19/12/2020 saying tracking number below goods dispatched.
I tried for 2 days to track the delivery, castaway couriers site said check back in 2 hrs time... I tried this over 2 days no luck.
I then messaged Jarryd he informed me on 21/12/2020, that I had the incorrect tracking number and that the goods weren't despatched...
I sent a very annoyed and angry message back requesting management get involved.
I then got an message saying my goods were dispatched on the 18 th December... I messaged back indicating they again were lying and sent a copy of Jarryds message NO REPLY...
I then got a message from Will saying I could cancel the order or wait until it was delivered and return it to Kogan... WTF.?...
If I wanted to cancel order I would have 2 months ago...
Wait till goods are delivered and return it...!?.
Really this is management at customer care so what hope have I got...
THEY MISSED THE POINT THEY SHOULD BE GIVING ME A CREDIT FOR THE INCONVENIENCE,
BUT NO ITS ALL ABOUT KOGANN AND NOT THE CUSTOMER,! Fact...
SO AFTER 11 weeks no delivery, so before Christmas I had to purchase another casserole dish from House as it was a Christmas present...
THANKS FOR NOTHING KOGAN ABSOLUTELY USELESS IN CUSTOMER CARE AND HELP...
STAY CKEAR OF THIS COMPANY THEY DONT GIVE A $#*! ABOUT CLIENTS,
Having recently received a brand new surface pro 7 I was super excited to set it up and put it to use, only to find that during setup it encountered 4 different stopcode errors(Blue screen of death) through out the setup process, contacting customer support is a nightmare over 24 hours for a response only to be given troubleshooting information for 1 stopcode error that requires a working system! Then no response when i replied that it was not a viable option! Stay away from kogan the customer support is designed to be as hard to access as possible and definitely not supportive
Kogan where do I start. Their website is misleading, customer service is nil and only reply with generic automated replies and don't actually answer your questions. Even on this tread their response is to keep emailing. KOGAN YOU DON'T REPLY WITH ANSWERS JUST EXCUSES. I ordered two tv's. When thinking about ordering the website mentioned "Purchase Now and item will dispatch tomorrow". TWO WEEKS AND STILL WAITING!
Now standing by for a standard "we take customer service seriously" automated response
DO NOT BUY FROM KOGAN!
My goods were returned confirmed by post office on the 12th November. I have mhad extra charges but no rfund and no satisfactory response. The y are crooks.
I bought a Kogan C250 atlas windows tablet. It was slow like hell. I had to wait for every touch response and decided to return back. The issue was the product was under 14 days since I bought so I decided to refund using their change of mind policy. They gave a store credit instead of refund. I asked to give me a refund to the mode of purchase which they denied. I paid for the return postage. Also they decided to refund only the product, not the initial shipping charges. I wanted a refund back to the mode of payment i did and not a store credit. Stay away from them, if you ever purchase anything you can never refund or get your money back.
Consumer Affairs Victoria Complaint raised.
Complaint number: C2020/11/*******
I recently accidentatlly bought what I thought was a Fitbit for my daughter for Xmas. I received the package, put it away to wrap at a later stage. I opened the envelope recently, only to find that what I had ordered was a band, not a fitbit watch. Wrote to Kogan and they basically said tough, even though the band is unopened and in pristine condition. Very disappointed. Will not be buying from them again.
While I've never had a problem with the specific products I've been sent, I can't in good conscience recommend anyone buy from Kogan.com; their dispatch times and warehouse processing estimates are a complete lie, and I mean in every respect - the second your transaction is processed you've basically waived goodbye your consumer rights and any semblance of transparency from Kogan - they could give a solitary fart about timely dispatch and delivery.
What to expect:
- Delays: often into the weeks and months.
- Lies from Customer Care: generic emails full of "assurances" and "final stages" that basically amount to "GFYS, it'll arrive whenever we could be bothered".
- Annoyance: as you watch the item you bought two weeks ago plummet to half that price with free shipping, powerless to warn others to steer clear.
- Bewilderment: you'll start to wonder how it's even legal for a company to operate like this, then you'll read their terms of service and just feel kind of sick - like an acidic bile taste in the back of your mouth.
Honestly, just use Amazon or a smaller reputable online seller - better yet, jump in the car and head to a local business - 0/5, complete garbage merchants.
Tried to buy Samsung mobile Phone. Entered Master Card Name and address.
Then was asked to verify supposedly with my bank my customer number
I do not have in my head. Now I will buy my new Samsung Galaxy from JB
Manfred
Order products and only WHEN you complain they'll change the shipping details to 'marked for pickup' and then they just wont move. Days or even months (yep months) go by and they send multiple standardized replies repeating the same excuses, check the tracking number, even when you quote them the tracking number, saying please wait an EXTRA 10 days FROM NOW because of covid, when I've already waited weeks. They stonewall you and do nothing about your order. They have consistently misrepresented stock levels. Then they try and buy as much time in hope that they either receive more stock or till a customer gives up. Honestly - if you're saving something under 50 bucks by using these guys it's not worth it. The definition of obfuscation.
Most no brand or branded Kogan items are just cheaply made products that can be found on AliBaba or other cheap Chinese wholesale markets. The items will be clunky whether in how you use it or to set up. A majority of items will end up in landfill shortly and be deemed a hazardous waste.
I paid $99 for free delivery for selected items but still checkout came up with delivery charges. When asked to customer care, they informed me about my location and as such not qualified for free delivery on selected items. Kogan rejected to pay for $99 that I paid as I can take advantage of it anyway.
I sought a price match from Kogan for an Amazon price. Kogan have turned off their instant chat function so I had to email them. I sent them proof of the offer from Amazon an reequested a price match for free shipping. Kogan declined to match the offer and told me I should "snap up" the Amazon offer so - I did. Kogan is run by morons.
After sales support is non-existant, the quality of their TV's are so poor that I actually threw mine overboard rather than pay to have the luxury of Netflix being installed. At least it may create an artificial reef, less artificial than Kogan. DO NOT BUY KOGAN
Had NBN installed decided to go with kogan and ordered a new modem. Laptop and Samsung tablet couldn't find the modem. No issue with Iphone and Ipad, called customer service. No help. Tried to escalate the problem. Not interested. Told them I may need to cancel. Didn't care. Avoid Avoid Avoid.
Pre-Ordered Dining chairs in August 2020 which were due for delivery on the 6th of October. Have chased these up several times and have been given conflicting information about when they will be despatched. Was advised today that these would not be sent until 26/12/2020 despite having paid for these on the 16/08/2020. The customer support is automated and there is no way to talk to anyone. The information provided by the online system is wrong and scripted - I have received the same response multiple times (with different delivery dates inserted). Beware of Kogan - they don't have the systems or processes to provide adequate customer support if something goes wrong. Use Temple and Webster who are great and provide exceptional customer service - if you're buying a TV go to Jb Hi Fi
I bought a chair from kogan in august. No problems. Later they used the visa information i provided to charge me for so-called membership of kogan first. I did not realize it until three months later. I lost around $48 dollars. I had to change my credit card to avoid further losses. It caused me great inconvenience as other sellers do not charge without first obtaining customer's consent.
I tried to return a faulty item. The contact number doesn't work. They don't reply to emails. Now I have $ 170 faulty ear pods
Dishonest and distrustful company, I've reported them to the consumer ombersman.
Have been spamming with with 12 emails a day and continued to do so after I requested they stop.
I have spent at least $3k with Kogan in the last 4 months. The focus and truth around delivery times need serious attention. Using covid19 and Australia Post as an excuse for really poor delivery times is not acceptable. I continue to wait more two weeks for a purchase that was in stock in Sydney. I am in Melbourne. I would not use them again. And can't recommend honest advertising. If i spend over $1k on a product I expect better support no matter what the environment...
Bought a fan advertised a ultra-quiet, nearly silent. It's the exact opposite. After complaining, I was given instructions on returning it at my expense. When I said I wouldn't pay for postage, I was advised they deemed my complaint as change of mind so postage was my expense! Very bad customer service and product not as advertised.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account