KnetbooksReviews 1,373

Saved almost $100 by renting my book instead of purchasing it through Amazon. The delivery was quick and I received my textbook faster than expected.

Fast delivery, cheap cost, and what I needed! Would recommend

Website is user friendly and reasonably priced textbooks.

It could have been better I mean how do they not even closed the package.

Easy ordering and quick delivery. I also appreciated updates on the status of my order.

It was just okay, there was not fast customer service though

I am very displeased with Knetbooks. This was the first time that I have used Knetbooks.com services. I only use digital books, and the only reason I purchased the book is because new version have access codes for the digital version. The book was supposed to arrive 1/15/2024, the day before my classes started. When I inquired about where my book was on 1/19/2024, my email was never responded to. The book arrived on 1/26/2024 but with no access codes. When I asked about digital codes, I needed to wait for the chat hours to open after the weekend because last time nobody got back to me on email. This has delayed my ability to get work done significantly. Their representative was supposed to email me back from IT about my order. When I followed up through a chat (2 days after the anticipated time the representative gave me) they provided me with an email that was never sent to me. I shared with the representative a screenshot that I had not received the email on that date nor was it in my spam, but they told me their policy still stands of no access code despite never being notified about it. I am very displeased. I am stranded with no digital book before midterms.

The representatives who helped me were: *

*Personal information redacted by admin

The customer service was great! They got back to me right away about returning the item.

Awful, not helpful avoid avoid avoid avoid avoid avoid avoid

I loved how everything was fast and easy. The shipping cost is pretty exspensive but overall am happy.

It was easy to use and got my book in a little amount of time.

Nothing to say haven't opened book yet, good experience, easy to order, arrived quickly

Very disappointed with the service that I'm getting. I cannot get no tracking information other than it was been shipped over 2 weeks ago on 1-18-2024. Cannot get anyone on the phone to get information.

Please refund me, after waiting over a week for my order to process I had to cancel and buy it for much more on campus.

Very poor - will likely not be ordering again if my book does not come soon.

I received the appropriate textbook quickly with no issues!

It was delivered in-time and in acceptable condition

Had to cancel my order and it took way too long to get help from anyone

I am grateful to have been connected with KB online

I've used netbooks before and didn't have problems. This book was brand new and came damaged which is frustrating for a $130 book