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Knetbooks

3.8

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Shop textbook rentals and get free shipping on every order. Use the money you saved renting textbooks to have a pizza party, fill up your gas tank or buy groceries.


knetbooks.com
Founded in 2009
Lexington, KY, United States
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Knetbooks Reviews Summary

Knetbooks has a rating of 3.8 stars from 1,373 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner and fast delivery. Knetbooks ranks 4th among Textbook Rentals sites.

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1,172

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6,380 reviews

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Georgia
1 review
0 helpful votes
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Reliable
May 16, 2024

This book rental service is my absolute favorite! It's always reliable, super affordable, and lightning-fast. Can't recommend it enough!

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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Health public excellent book
May 16, 2024

Excellent website and faster shipping, and easy to navigate the textbook search the right textbook for your class!

Date of experience: May 6, 2024
Florida
1 review
0 helpful votes
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SCAM
May 9, 2024

Bought a book fast delivery
You couldnt send it
You did not gave me the same amount of reimboursement.

SCAM

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2024
Florida
1 review
0 helpful votes
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Horrible.
May 7, 2024

Ten days and couldn't ship book. Refund was less than the amount they charged my credit card. Customer service didn't answer email until threatened.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 26, 2024
District of Columbia
1 review
3 helpful votes
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I ordered a textbook from Knet, returned on time in perfect condition as I used the book only one time, yet they charged my credit card full replacement value of $382.91 due to water damage or maybe it never arrived, they were not sure. They did not return emails, have no phone number and offered NO proof my book was damaged in any way except the photo below. Seriously?! What book is this? Is it even the book I ordered? DO NOT ORDER from this company

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 24, 2024
Arizona
1 review
0 helpful votes
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Prompt deliver
April 24, 2024

Prompt delivery but the test is ease of return. Which I will answer later

Date of experience: April 13, 2024
California
1 review
0 helpful votes
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They don't have items in stock
April 15, 2024

I ordered books that were listed as in stock on the website. Even after contacting support they said that they were expecting to ship out in about a week. They just never shipped and I had to cancel the orders after a month.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Virginia
1 review
0 helpful votes
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Favorite new online store
April 13, 2024

It was great the book was in great condition to be borrowed(used) I will get all my books from them until I graduate

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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I received a message stating my order was delivered and when I checked my mailbox, it was not there. When I chatted with the representative, they let me know that it was delivered to the local UPS store. I didn't get a single notification that this was going to be the case and I have my correct mailing address on the order. The rep said I needed to contact the store "to shed some light on this unacceptable work ethic." That's a direct quote from the chat transcript. I paid an extra $10 for expedited shipping and had to go pick the package up. If I hadn't reached out, I wouldn't have even known it was delivered there.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Virginia
1 review
0 helpful votes
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Not received
April 8, 2024

I have not received the book nor have I received. A response from customer service.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2024
Georgia
1 review
0 helpful votes
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Good thanku
April 6, 2024

Quick and easy checkout. Easy way to rent textbook thank you

Date of experience: March 26, 2024
Vermont
1 review
0 helpful votes
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Not getting a book cost me $0.99
March 30, 2024

Ordered (for purchase) and had my order cancelled and (mostly) refunded three days later without any notification. Only way I knew was the refund showed up on my credit card. Notification so I could find an alternative should be an automatic part of their order system.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2024
Kentucky
1 review
0 helpful votes
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Great
March 29, 2024

Everything went great. The service was fast and the product was exactly what I needed.

Date of experience: March 19, 2024
Ohio
1 review
0 helpful votes
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Attempt to purchase book
March 28, 2024
Updated review

Placed order-3weeks later told my order was cancelled. Reordered same book based on the website info. Waiting for second order info. Received info cancelling an order I didn't place. Very confusing! If book originally ordered twice doesn't exist, why list on the website?

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2024

So far, so good
March 1, 2024
Previous review

So far, so good. Will walt for the book I purchased to arrive.

Date of experience: March 1, 2024
Michigan
2 reviews
0 helpful votes
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While I ordered...
March 28, 2024
Updated review

I need a hard-to-find book. After I found the ISBN, I was able search the BookScouter app for it. Once I saw you listed it as available for sale, I instantly ordered it. The problem is that Knetbooks didn't actually have the book in stock, for which they promptly provided a full refund. I understand that books may not always be available but to list something as available and ready for purchase, then not have it in stock, seems a bit misleading. The bright spot in this transaction is that I did not need to ask for the refund as it was generated automatically due to the book not being in stock. I will continue looking on Knetbooks.com in the future and have even bookmarked it in my browser.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2024

I needed a hard-to-find book
February 29, 2024
Previous review

I needed a hard-to-find book. After I found the ISBN, I was able search the BookScouter app for it. Once I saw you had it available for sale, I instantly ordered it.

Date of experience: February 29, 2024
Texas
1 review
0 helpful votes
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Physics book
March 27, 2024

Easy and fast, cheaper than buying from the college

Date of experience: March 16, 2024
Tennessee
1 review
0 helpful votes
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..
March 24, 2024

...

Date of experience: March 14, 2024
Arizona
1 review
0 helpful votes
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Good Service
March 21, 2024

It was easy, no hassle. I was very pleased with the website, which was easy to navigate. I got my order on time and in good condition. I will definitley continue to use eyour services in the future.

Date of experience: March 11, 2024
Ohio
1 review
0 helpful votes
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Great! I had fun. Would do this again. Like how fast and easy it was.

Date of experience: March 4, 2024
California
1 review
0 helpful votes
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Got what I wanted.
February 28, 2024

No problems. Easy and quick. Really. Really, really, really, really, really, really, really, really. Honest Injun.

Date of experience: February 27, 2024