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Knetbooks

3.8

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knetbooks.com
Founded in 2009
Lexington, KY, United States
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Knetbooks Reviews Summary

Knetbooks has a rating of 3.8 stars from 1,373 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner and fast delivery. Knetbooks ranks 4th among Textbook Rentals sites.

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1,172

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6,380 reviews

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Illinois
1 review
0 helpful votes
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Shipping tracking was a little off
August 9, 2024

When I bought my textbook, they said that I would receive an email for each step of the shipping process. I hadn't even received any emails that it was even processed or shipped by the time it was due to arrive. I emailed customer service about it, and funnily enough, my book arrived five minutes later. I was a little stressed, but it turned out well in the end.

Date of experience: July 30, 2024
Erin C. — Knetbooks Rep
over a year old

Thank you for shopping at Knetbooks!

New Jersey
1 review
0 helpful votes
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Took Forever to Ship
August 5, 2024

My textbooks took over 2 weeks to arrive. The estimated delivery dates provided during checkout were misleading. Customer service was not helpful.

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2024
Colorado
1 review
0 helpful votes
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I was satisfied with the delivery no extra hoops and hurdles just ordered and straight to my door.

Date of experience: July 24, 2024
Maine
1 review
0 helpful votes
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Poor customer service
July 27, 2024

Extremely dissatisfied. Never received the boo. Ended up canceling after waiting for the book to arrive. No interaction from them regarding expected arrival date would never order from them in the future.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Fast delivery
July 26, 2024

The delivery did not take long it a river on time for when my class started.

Date of experience: July 16, 2024
North Carolina
1 review
0 helpful votes
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I have never received the item and the credit has never been placed on my credit card

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2024
California
1 review
0 helpful votes
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Seamless Interaction
July 25, 2024

The book is in as good as new shape and arrived in tome for the class start.

Date of experience: July 14, 2024
Texas
1 review
0 helpful votes
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Very quick and straight to the point! I loved how quickly it arrived as well!

Date of experience: July 13, 2024
Idaho
1 review
0 helpful votes
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Fast shipping, quality books!
July 22, 2024

I order books for short term rentals for my 8 week classes and Knetbooks always helps me out when it's crunch time! Thanks homies.

Date of experience: July 12, 2024
Indiana
1 review
0 helpful votes
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Great customer service
July 21, 2024
Updated review

Fast and easy to order. Easy returns and friendly customer service.

Date of experience: July 11, 2024

Easy and fast
March 10, 2023
Previous review

Easy and fast

Date of experience: March 10, 2023
Georgia
1 review
0 helpful votes
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It was great!
July 21, 2024

Quick and easy process. Not sure of the directions for returning the book after rental ends.

Date of experience: July 11, 2024
Pennsylvania
1 review
0 helpful votes
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Average
July 21, 2024

Ordered book days before accelerated class was to begin to assure I had it in time. Never received a tracking number as was told when ordered and had to contact the company when the book had not arrived 10 days after I ordered it. Was told it went out before a tracking number could be given. When book arrived 2 days later ( now 13 days from when ordered), there was clearly a tracking number on the package. So glad this is my last class and will never have to rent or order textbooks again because this was a bit stressful.

Date of experience: July 11, 2024
Erin C. — Knetbooks Rep
over a year old

Hi Michele,
The title youordered was shipped directly from the distributor to you. The distributor did not share the tracking number with us before the item was shipped; therefore, out customer support agent could not the the information with you. We apologize for any inconvenience or confusion regarding this matter. Thank you for choosing Knetbooks!

Iowa
1 review
0 helpful votes
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Fast shipping
July 19, 2024

Great selection. Great rental price. Fast shipping

Date of experience: July 9, 2024
Kansas
1 review
0 helpful votes
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Order delayed and canceled
July 19, 2024

I was excited to find some novels listed at great prices and to order for my kid's birthday. After a few days, I received word that one of the three books was unavailable and being canceled. After several more days, when the order had been delayed too long to arrive for the birthday and with no more updates, I canceled the other two items. Very disappointing experience!

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2024
Tennessee
1 review
0 helpful votes
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It was easy to order
July 16, 2024

No problems looking for and ordering product. Like prices

Date of experience: July 6, 2024
Erin C. — Knetbooks Rep
over a year old

Thank you for choosing Knetbooks!

Georgia
1 review
0 helpful votes
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Not too good
July 15, 2024

To have my book delivered, it took more than 2 weeks. Very ridiculous

Knetbooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2024
Florida
1 review
0 helpful votes
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Great service
July 12, 2024

Fast shipping will use service again would recommend to fellow students

Date of experience: July 2, 2024
Texas
2 reviews
0 helpful votes
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I'll order again
July 11, 2024

Had the best price and reasonable amount of time to deliver.

Date of experience: July 1, 2024
Michigan
1 review
0 helpful votes
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Tells you what the book is
July 8, 2024

Very easy and simple to order, friendly and helpful. No hassle to order.

Date of experience: June 28, 2024
Ohio
1 review
0 helpful votes
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Would recommend
July 8, 2024

Knetbooks was very easy to use. The process to rent a book was quick and simple.

Date of experience: June 28, 2024