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Kleen-ritecorp

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing.

Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.


kleen-ritecorp.com
Columbia, PA, United States
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Kleen-ritecorp Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
136
value
2
quality
1
This company responds to reviews on average within 2 days

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8,568 reviews

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Texas
1 review
0 helpful votes
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Open box deal for the win
June 13, 2024

Saved a ton by buy an open box item. Works perfect. Will definitely do it again

Date of experience: June 3, 2024
Wisconsin
1 review
0 helpful votes
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Excellent
June 13, 2024

Ordering, confirmation and shipment tracking and follow-up are outstanding.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Excellent company
June 13, 2024

Have been doing business with Kleen Rite for 20 years. And in the hundreds of orders they have shipped to me. There were only 3 mistakes. Prices are competitive and service is excellent.

Date of experience: June 2, 2024
Maryland
1 review
0 helpful votes
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The best
June 12, 2024

Everytime i go Jessica always help us. She is super knowledgeable and very polite.

Date of experience: June 2, 2024
Maine
1 review
0 helpful votes
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Quick and easy
June 12, 2024

Wait time was short and the operator talks English, I had a couple questions and he was very informative, Always a easy transaction Thanks

Date of experience: June 2, 2024
Kansas
1 review
0 helpful votes
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Self pick-up
June 12, 2024

The address needs to be changed on Google maps. The people were very friendly on the desk thank you

Date of experience: June 2, 2024
Florida
1 review
0 helpful votes
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Very impressive service!
June 12, 2024

Highly pleased with our relationship. Great firm. Well run and responsive.

Date of experience: June 2, 2024
Kentucky
1 review
0 helpful votes
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Overall good experience the sales person was very helpful

Date of experience: May 24, 2024
Georgia
1 review
0 helpful votes
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Easy
June 2, 2024

Quick and easy transaction will make this site a place to purchase for the needs

Date of experience: May 23, 2024
Oklahoma
1 review
0 helpful votes
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Fantastic Company!
June 2, 2024

We have been a customer for over 30 years. Kleen-Rite has always come thru. Unfortunately our car wash in Barnsdall, Oklahoma was destroyed by an EF 4 Tornado May 6,2024. The building is gone. ( Don't know where it went), Maybe Kansas! Jackie in customer service allowed us to return a pallet of soap we just bought and was strored in a safe building. She arranged shipping back to Texas and will process a credit. What a bright lite in such dark times. Thanks for all you have done for us.

Date of experience: May 23, 2024
Mississippi
1 review
1 helpful vote
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Good service
May 13, 2024

Order processed quickly and correctly. Repeat customer. Will use again

Date of experience: May 3, 2024
Arkansas
2 reviews
0 helpful votes
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Jacob from the live chat was nothing less than amazing. Definitely hope the guy gets a good raise for the extra work and time he puts in to assure i get the parts i need.

Date of experience: April 5, 2024
South Carolina
1 review
0 helpful votes
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Purchase was easy
April 15, 2024

Purchase was easy. Will see if ships fast and smooth transaction in general.

Thanks

Date of experience: April 5, 2024
California
1 review
0 helpful votes
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Thanks
April 15, 2024

Thanks for your prompt service and tutorials on different products

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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Excellent service.
April 15, 2024

I needed a replacement pump for my carpet cleaning machine. I have used Kleen-rite in the past and their service has always been great. This time was no exception. The pump arrived in 2 days and I was back in business. I will definately order from Kleen-rite again.

Date of experience: April 5, 2024
Michigan
1 review
0 helpful votes
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Cat 310
April 12, 2024

Working with Kleen-rite and their staff has always been great.They answer all my questions,check stock when I ask them to and shipping is fast and reasonable.

Date of experience: April 2, 2024
Maryland
1 review
0 helpful votes
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Great And Fast Service
April 12, 2024

Bought a case of my FAVORITE wipes ( KR Part #: VS702) that I use for everything. Had an issue ordering online. Called in and the agent resolved quickly and my delivery happened in two days. Great company and great cleaning product. Thank you. I'll be back.

Date of experience: April 2, 2024
Florida
2 reviews
0 helpful votes
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Supplies Order
April 12, 2024

Very easy and convenient to order from KR. Their sales staff is very knowledgeable and helpful. You will not find a better car wash supply company to do business with. I have been a customer for over 28 years!

Date of experience: April 2, 2024
Tennessee
1 review
0 helpful votes
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?
April 12, 2024

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Date of experience: April 2, 2024
Mexico
1 review
0 helpful votes
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Bad service, wrong address
April 11, 2024

First, I had problems making my order because the sellers wouldn't accept my card (Mexican MasterCard), offer any payment alternatives, or even answer my e-mails - they were really unhelpful and the situation was not solved until I had to call customer service. Then, I had problems picking up my order because the address (specifically the recipient's name) was not correctly stated in the package.

Date of experience: April 1, 2024