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Kleen-ritecorp

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing.

Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.


kleen-ritecorp.com
Columbia, PA, United States
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Kleen-ritecorp Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
135
value
2
quality
1
This company responds to reviews on average within 2 days

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8,554 reviews

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Texas
1 review
0 helpful votes
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Reliable Ordering and Customer Service
September 15, 2024

We have ordered from Kleen-rite for years both for operations and retail items. They are excellent with speedy communication and problem resolution.

Date of experience: September 5, 2024
North Carolina
1 review
0 helpful votes
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Very helpful
September 15, 2024

I needed a key to my shampoo machine and they were able to help me with that.

Date of experience: September 5, 2024
California
1 review
0 helpful votes
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Very helpful and thorough.
September 14, 2024

They help me find item numbers and ask me about additional items that I might need for installation.

Date of experience: September 4, 2024
Idaho
3 reviews
2 helpful votes
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I had ordered the wrong size hoses and fittings and when I called customer service the person I talked to wonderful

Date of experience: September 4, 2024
Alabama
1 review
0 helpful votes
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Great customer service at the pick up counter
September 14, 2024
Updated review

Working with your company makes it extremely easy to get the right part in a very timely fashion.

Date of experience: September 3, 2024

Counter Pick Up
February 8, 2024
Previous review

It was over all a good experience, got a lttle lost since its been awhile since i picked up an order but i eventually found the right door outback to pick up my order

Date of experience: February 8, 2024
Texas
1 review
0 helpful votes
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Warranty Issues
September 13, 2024

I was disappointed with a recent warranty issue. I would have preferred returning the product thru Kleen-rite, instead of the manufacturer, since I bought it from you. I have not received credit yet.

All other transactions have been great. People have always been helpful.

Date of experience: September 3, 2024
Florida
1 review
0 helpful votes
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Great service
September 13, 2024

Went very smooth, went very smooth, went very smooth, went very smooth

Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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Love the towels from Kleen-rite!
September 13, 2024

We are a hair salon and our clients and staff love the towels from Kleen-rite! Great customer service when ordering and the delivery was quick!

Date of experience: September 3, 2024
Canada
1 review
0 helpful votes
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Great selection of products
September 7, 2024

We are able to find everything we need for our 6 bay car and truck wash, and at a great price.

Date of experience: August 28, 2024
Minnesota
1 review
0 helpful votes
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Customer
September 6, 2024
Updated review

We have received parts that are incorrect, damaged, or not in its entirety. We have received parts that are incorrect.

Date of experience: August 27, 2024

GOT IT
February 9, 2024
Previous review

Easy to order online. It is not necessary to talk to anyone.

Date of experience: February 9, 2024
North Carolina
1 review
1 helpful vote
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Shipping
September 6, 2024

Placed an order on Friday and asked Specifically if it will get shipped out on Friday because I needed it ASAP. Didn't get shipped out till Monday

Date of experience: August 27, 2024
Idaho
1 review
1 helpful vote
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Quality & Customer Service
September 4, 2024
Updated review

I've been a Kleen-rite customer for over 30 years & have been more than satisfied with the quality of the merchandise they sell. Beyond that, the customer service is second to none in the car wash industry for servicing your account. I've never had an issue purchasing parts & soaps for my Car Washes.

Date of experience: August 25, 2024

Kleen-Rite is my go to supplier in the Car Wash Industry.
December 21, 2023
Previous review

Fast, Conveinant, Quality, & great Customer Service.

Date of experience: December 14, 2023
Georgia
1 review
0 helpful votes
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Professional and Quick
August 31, 2024
Updated review

I called and ordered soap that was needed and talked to someone immediately. Ordered the product and had a confirmation email same day and within 48 hours had the product. Every person I speak to is knowledgeable and professional.

Date of experience: August 21, 2024

Ordering Product
January 15, 2024
Previous review

Called to order product for pet wash. Order was placed immediately and was told that product was in stock. Costumer Service rep was very friendly and able to see previous orders for us. Placed order, email confirmation came immediately with a tracking number.
Next day received order.

Date of experience: January 15, 2024
New Jersey
1 review
0 helpful votes
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Customer service was fine.
August 28, 2024

I have an issue that when I place an order and you split ship the order that I am paying for shipping for each delivery.

Date of experience: August 18, 2024
North Dakota
1 review
0 helpful votes
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Very easy to order my products. Very fast and reliable shipping. Thank you.

Date of experience: August 15, 2024
Oklahoma
1 review
0 helpful votes
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Good company to work with.
August 25, 2024

They have very good prices on pumps that we use in an industrial manufacturing environment. They are prompt in getting the order shipped.

Date of experience: August 15, 2024
Illinois
1 review
0 helpful votes
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Timely out of country shipping
August 25, 2024

As a previous customer from west Texas,the ease of using Kleen-ritecorp to deliver parts to Canada in a timely fashion was impressive

Date of experience: August 15, 2024
Ohio
1 review
0 helpful votes
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Good job.
I couldn't find the number to order the item I wanted but the person on the phone found it for me and placed the order for me too.

Date of experience: August 14, 2024
Ohio
1 review
0 helpful votes
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Awesome service
August 25, 2024

Great to deal with and had all the parts I needed in stock. Quick delivery and the cs agent was awesome!

Date of experience: August 14, 2024
Texas
1 review
0 helpful votes
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Satisfied
July 6, 2024

Good customer service, helpful knowledgeable and worked to help me make decisions

Date of experience: June 26, 2024