Kleen-ritecorpReviews 2,118

I made my order on August 1st. I called week after I placed the order to ask for my order status, they told me it's going to take 2-4 weeks. The first month passed the second passed and the third passed and I didn't recive my shipment. Every time I call the told me wait another 2 weeks. Finally I recived the product after three month. They shipped it and left it by the door with no signature. When I got the product it was damaged and the box is in a bad condition. However, I called customer service and requested to return it and need a refund but I am still waiting for a replay. It's been almost a month since I requested the refund. Bad bad experience. And it seems no one care. I even sent a message to the lady who is in charge and she never reply or got back to me.

Ordered tank got purchase # picked up in yard with courteous assistance & was on my way quickly couldnt have gone better thanks

KleenRite has always been a dependable supplier for me and this time there was a warranty question which was properly and honestly met by KleenRite. They are a Class A company.

I received my last shipment. They told me my Cat Pump would take a little longer. Still waiting. My number is *******.

Ho già effettuato il secondo acquisto su questo sito e posso dire di essere molto soddisfatto. Hanno un vasto assortimento di attrezzature e prodotti di alta qualità. La spedizione è stata veloce e precisa, il che rende l'esperienza di acquisto ancora migliore. Consiglio vivamente questo sito a chiunque cerchi attrezzature affidabili e un servizio eccellente!

For more than 25 years, I have received excellent service from employees that have always been courteous, friendly and knowledgeable

The chemical didn't work they sent another. It didn't work call and they gave me Lot of information. It worked thank you

Jeremey, knew the product, unfortunately his hands were tied to selling a new siphon tube as a fix, the motor had exceeded its limit and was toast. However I did follow his instructions and eventually the unit was returned and repaired, I was told that a new one would be delivered.
I think the old one had been repaired, the old one was marked!
It also took way to long to fix the issue, I lost approximately two months of sales, could have been less than a 2 week process.
Overall I would give your customer service a rating of "SORRY".

I think a person who is a regular customer and who will end up spending tens of thousands of dollars ordering stuff through Kleenrite. I don't think they should be getting book price. I think maybe a 10 or 15% discount would not be asking for too much considering how much people spend. The one or two-time customer, I understand. Charge them full price. The customer who's been with you for a decade or more, I think they deserve a discount you think?

Called customer service, told me they don't sell used parts. Told them, we'll I received one. I was told again they don't sell used parts. So magically the part they sent me turned into a used part through shipping. Sent them pictures, they are in denial. Told me it doesn't look used. It was bounced around in shipping. You can clearly see adjustable wrench marks on the part and also threads are worn like it would be when a part is installed. I was a service tech at Jondon and still run a repair business. I know what a know and used part is. Now kleen-rite is trying to but the blame on cat pump. Saying the part came from them. My experiences from being a cat pump dealer that part would have never made it out to a customer like that. Either way now I have to make it up to my customer that needs this part. Which I called Jondon and ordered the part for almost triple and still charged the customer kleen-rite pricing. So now I'm eating the addition cost; not even my screw up but the right thing to do for my customer. So sad what customer service has become with other companies. Kleen-rite lost my business over this. Rather spend extra money to have the part I purchased and less headache. What a joke over $60 on a thermovalve.

Quick and easy to order and receive equipment. The convenience of a local distribution center makes it cost effective and reliable.

They are just alway helpful in finding what I'm looking for if can't find it in book and pleasant about it and orders alway show as they say

Whenever I place my repeat air fresher order, I always get passed around between different people before the order can be taken. Sales people are arrogant. Acting like they are doing me a favor.
This is a repeat order for several thousands of dollars. Shouldn't be that difficult!

I needed to return two items which were on different invoices, purchased at two different times. My information was found very quickly and I got an email within minutes of getting off the phone with all the necessary details that I needed to complete the return.

Price point is not satisfied. Shipping charges is outrageous. Need to work on both area please

Informed helpful customer representatives when placing an order. Always willing to answer questions about parts, solutions, etc. Very prompt shipping.