Kiwi.comReviews 2,193

They did not return the money for the canceled flights, although the airline company wrote to me that the money had been returned to them. They blatantly lie and do not respond to the message. I am writing for other people, do not buy tickets from them!

Worst customer service, a "travel agency" focused on ways to steal your money, specially on flight cancellations, if you dont pay the extra funds noted as"guarantee" you will not get the funds of cancelled flight which is globally obliged by the airlines, and the alternative flight they show are more expensive than the airline websites.

My flights were booked with KIWI.com but the airline cancelled my booking that was booked thru KIWI.COM but there was NO REFUND or WHATSOEVER. We had to pay extra money to buy new tickets to the same destination!

Please avoid using this service, at all cost. Below are my booking details, it is all legit.

DO NOT BOOK WITH KIWI. If I could have left a 0-star review, I would have. This is an absolute SCAM of a company. First of all, their customer service reps are trained to argue with anything you say that they and/or the company may disagree with. I've talked to about 4 or 5 representatives within the past few days and every single experience has been the same. Secondly, they robbed me of $126. I booked a ticket, only to cancel it not even a couple hours later because every company I have ever booked with allows you to cancel within 24 hours of booking for a full refund (which by the way is THE LAW IN THE USA) only to find out that I was given a $10 credit as a refund and am now being told that there's nothing they can do to help me. I've been absolutely robbed of my money and drained of my energy dealing with these customer service reps who seem to want to do nothing but argue with me. Do yourself a favor, save yourself time, energy, and money. Don't book with Kiwi.

The travel website is most unreliable, scammers, thugs. This needs to be banned. All they want is to sell u a ticket. Be it the worst connection

Have a pleasant travel experience. Avoid kiwi.com if you want to avoid the emotional toll and financial loss.

I recently had a highly disappointing and stressful experience with kiwi.com. I booked a flight through their platform, but a day before my flight, the airline rescheduled my flight 12 hours earlier, so I contacted the airline, saying I wouldn't be able to make the new schedule. Per the airline's policy, I was entitled to a refund or rescheduling. However, since I booked my ticket through a travel agency, kiwi.com, I had to contact them so they could facilitate the request.

I contacted kiwi.com. It was a lengthy back-and-forth communication with kiwi.com's customer service. Long story short, they denied my refund request since I booked a non-refundable ticket. They also couldn't accommodate rescheduling. According to their customer service, my only option was to take the new schedule as my ticket did not include refund or rescheduling options.

It's baffling that the airline itself would have accommodated such changes if I had booked directly with them. In a time of crisis, kiwi.com proved to be a cold and heartless entity. They heartlessly hid behind their policies, claiming I booked a ticket that was non-refundable and did not include rescheduling options. Kiwi.com is evidently placing greater emphasis on profit margins at the expense of understanding and addressing the genuine struggles of its customers. The airline would have helped if I had booked directly with them, but kiwi.com left me high and dry.

I write this review hoping that others can avoid the emotional toll and financial loss I've experienced with kiwi.com. Beware, fellow travelers, and choose a platform that values you as a person, not just a transaction. That's definitely not kiwi.com.

I booked a ticket for my mum (citizen of Cyprus) from Vienna to Dubai with a two hour stop in Riyadh (Saudi-Arabia). As she arrived in Riyadh she had to pay an entry Visa to Saudi-Arabia and go through the immigration area, get her checked baggage and check herself again in for her next flight. The whole situation ended up with the chaos that she couldn't reach her next flight and we had to buy her a new flight to Dubai. She needed special assistance and the service was stopped in Saudi Arabia so we had to make international phone calls to Saudi to ask for the service again.
Kiwi's mistake was to offer the flight although it was clear that the two hour time would never be enough to reach the second flight.
I was always a fan of Kiwi.com but after this incident I will never book through Kiwi again and want everyone also to know that.

Avoid this site to book ur airline tickets. First they failed to check me in and second at airport had to pay again for the luggage as they did not update my payment. Inspite of being promised a refund i have been denied refund for stupid reason. Completely avoid this site for booking.

In my personal experience, I was robbed of $637.12 by Kiwi.com earlier this year. I had a 3 flight itinerary- 2 weeks before departure, one of the flights was delayed by several hours which made it impossible to make the connecting flight. Kiwi offered me alternative itineraries for an extra ~$300 charge! None of these worked for my timing so Kiwi.com customer service said to cancel, and I would be refunded, then to re-book.
Kiwi.com has ZERO partnership with the airlines and got me ZERO refund. Even though I cancelled 2 weeks before departure!

Petition to ban Kiwi​.​com from Google Flights:
https://chng.it/9dy9bWBpr8

I booked my flight today through Kiwi.com and didn't realize the second connecting flight had baggage limitations. When I booked, I tried to edit the buggage section but nothing. I cancelled the flight so as to rebook it which I reached tour to them immediately after. In 2min.
Kiwi was not helpful. They told me because I canceled the airline has been informed they can't refund and reinstate the ticket. In 2min all that happened.

Cancellations need to be within 24hrs Kiwi. Now I cannot book any ticket and completely helpless. It was my first time using you and after this, I will definitely NEVER be able to.

Good luck with this scam show.

Kiwi is a scam
Kiwi is a scam!
Do not book through them, only book through the airline. If the airline cancels they will not refund you. It is nothing more than common thievery. They will tell you you have to go talk to the airline who they have booked the tickets under a different name. They were not even able to provide a full refund of the cancelled flight much less a connection on the same airline. Never use them unless you want to be defrauded.

Worst compagnie no assistance no feed back never book with them! Any help for traveler, they litteraly said me « $#*! you » on the phone, people behind phone dont know anything not able to get any refound for a flight more than 5h delayed i didint took and also miss my connection and no refound for both flight! HORRIBLE EXPERIENCE still lose 755$ flight

My flight has been cancelled and kiwi offered me 260e credit for 1700e flight.the customer service is terrible and their are practices are against the law

Date of my flight: Oct 15,2023

This was my first time using Kiwi and it will be my last. I will NEVER EVER use them again.

I truly believe that this site is a scam, their practices are shady and they will do what they can to milk you out of your money.

My flight got changed due to a delay with one of the airlines so I received a notification from kiwi of the change and accepted my new itinerary (no charge for this one).

When it came to check in however, the desk person did not see my name.

I called kiwi and they insisted everything was booked so I went back to the counter but still got the same answer from the airline.

And the way the airline representatives looked at each other when I said the word KIWI. It was like they already knew I got screwed over.

So then kiwi said for me to reschedule, I would have to pay. Which cost me over $200 Canadian.

And then I was receiving emails stating that since the booking changed, my baggage allowance has changed so now I had to pay additional fees for all the different airlines.

However, when originally booking, I already selected that option to pay for additional baggage. So why the heck am I paying more?

And then, In 2 different countries, I had to transfer airports, both far from each other, to catch my other flight which again, additional cost but for transportation.

All these extra cost effected my budget for my vacation!

I got so paranoid with my flights that I started calling the airline directly to confirm with them over the phone if my reservation # was valid and my name was on the system. And I was constantly checking my reservation number on the airline website if it was still there. Because I couldn't afford spending extra hundreds of dollars again.

Yes, kiwi was cheap, but I have learned that cheap isn't always a good option.

I even felt that they scheduled flight times close to each other and having to transfer to different airports so that I could be late for boarding and then I would need to contact kiwi to reschedule and then pay extra again! But I rushed it!

Since this experience, I am never booking through a 3rd party and will book directly through the airline, regardless of cost. At least I know I will have better control of my flights and I know it got done.

With Kiwi it felt so disorganized and rushed and expensive.

I pray that one day, they will screw over a fierce lawyer and that lawyer will sue their a$$ and shut down this crooked company.

I have then read articles of kiwi being sued but what really needs to happen, is for them to be SHUT DOWN FOR GOOD and refund every penny they stole.

I am going to do some research on a class action because what they are doing isn't right.

Please save yourself from the headache and DO NOT use kiwi.com. I guarantee you will incur unexpected expenses.

They rebooked my flight without telling me and I loose the flight because they make a mistake and they didn't refund me the money are all,

My flight got cancelled and I never get my money back.
This is the response from kiwi.
"Upon checking your reservation I can see that our designated team is already working on your refund request. Kindly allow us some time, once there is any update you will be notified to your registered email address. "
It's almost 3 months now no refund.
Don't use kiwi for any bookings.
Sam

DO NOT BUY YOUR TICKETS WITH KIWI THEY ARE THIEVES THEY PLACE THEIR CARDS SO THAT WHEN A CLAIM IS MADE, THE CUSTOMER CANNOT DO ANYTHING. ALL REFUNDS ARE STOLEN

I lost my 326.73€. I had to cancel flight because i had transit to riyadh bt unfortunately i got to know to pass through riyadh i need visa which i was totally unknown and nothing was mentioned when i confirmed my flight when they provide a ticket there should be mentioned this transit is restricted or to give alert. I didn't have visa for saudi arabia i was compelled to cancel my flight and my refund amount was 10€. Which wasn't my fault and i got to loose my money because of poor information system

This company has a weird saver ticket which does not allow you to change a booking. If you need to change such a ticket, you are told to cancel your ticket and purchase a new one. They then refund you 10 Euro as a 'goodwill gesture'. My ticket was around 500 Euro. This is the first time I've used Kiwi.com, and definitely, the last. It is a complete SCAM.