Kiwi.comReviews 2,193

In the 2nd of July 2020 when I arrived in the airport in Pucallpa Peru to take my fly Pucallpa - Lima the airport was close and no any information from Kiwi for cancelation. Still waiting refund 7 months...

THIS COMPANY WILL SCAM YOU AS THEY DID TO ME. My flights would be refundable by Iberia if I booked with them, but Kiwi doesn't want to refund my flights (Iberia) even though my country (France) cannot let me travel since a few days. THEY will then be able to get a refund without refund me...

TIP#1: I did a chargeback with my credit card, apparently as I red on Reddit there is a big chance that your credit company (Visa/MasterCard/AMEX) will accept the chargeback.

TIP#2: Never book with KIWI and deal directly with the airline company.

I will share this review everywhere so everybody can be aware of their practices.

I purchased $2,500 of tickets to Europe for my family in January 2020. The airline canceled due to Covid-19,6/2020. I was told to wait for 3 months and Kiwi would get me a refund. It has been 8 months and they have not and apparently will not refund my money. I believe that Kiwi knew that if a person waits 3 months, their credit card company will no longer aid in the dispute as this is past the time limit. I trusted that Kiwi would return my money, now I am out $2,500. NEVER, NEVER, NEVER EVER book with this company. Spend more somewhere else for a better service. I have filed a complaint with the Department of Transporation. I hope that someday they will have time to read this and help me. Shame on Kiwi.com, they stole my money and they will certainly steal yours.

I purchased 2 round-trip tickets from Boston to Barcelona prior to COVID. I cancelled the flights in June of last year since we were banned
From Europe due to restrictions. I chose a refund back to my card. I heard nothing from Kiwi until I continuously messaged them and
Emailed them. Finally, they sent me a "Proof of Refund" in November for only 292.30. The flights cost me 647.14. Not even half of it was
"refunded". They said it will take up to 10 days to post to my card. 2 months later, and after numerous conversations by Facebook and
Email, they still had not refunded even that much. I continued to find new people to email about it to message on Twitter and Facebook and
FINALLY on January 24th, the 292.30 was supposed to be refunded in November. Still nothing about the additional 355 dollars they owe me. No explanation, nothing.
Still waiting and you can't even talk to a real person with their company. They take weeks to respond on FB and Twitter, if they do, AND every time you speak with them, you have to resubmit ALL of the details again. Horrible experience and would never recommend them to ANYONE.

KIWI. COM Sold us two tickets but the airline didn't allow us to board the plane today due to brexit EU and UK issue and virus issue, they turned away lots of British passengers, but won't refund you by pushing you to the airline, saying airline didn't allow you board the plane, but kiwi sold the tickets, we lost £700 including two PCR test money and tickets money! Really unfair! Anyone who had the same experience, let's unite to seek the justice

As the title says it's been almost a year since my flight got cancelled and I'm still waiting for a refund! This is by far and I don't exaggerate the worst company if that, more like a scam website with non existent customer service. You can't get a hold of them, they don't have any easy to look for meanings of contact in their $#*!ty website. If you do get a hold of any sort of phone number they ask you to enter your booking reference but because "you aren't travelling soon" the phone call gets disconnected and you can't speak to anyone. I booked flights with Expedia on the other hand and even though they also took some time to give a refund at least I received it. I don't expect anything good from this garbage company but for them to give me my money back and I won't stop until I get it.

Kiwi.com will take your money and NOT refund you!
I am still waiting for a refund for flights that were cancelled due to COVID in July last year. Kiwi.com's customer service is appalling, you will only be fobbed off with generic reply's!
This company is so bad there is a dedicated facebook page kiwi.com - victims of the scam Kiwi - please please look at this BEFORE you hand over any of your money!

My travel was carrier cancelled due to COVID. I requested a full refund in April 2020. They asked for 3 months to process refund. After 3 months I filed a chargeback request with my financial. They determined that since I signed their terms and conditions, I will need to work with Kiwi.com for my refund, which they claimed to still be waiting on the airlines for a refund. I called Norwegian who verified they provided a full refund in June 2020. Aegean Air claimed to have sent vouchers in June 2020 as well. IT IS NOW 9 MONTHS LATER and I have not received a dime from them. This was over $4,500. I have proof that they have my refunds from the carrier and I still cannot get them to process my refund! THIS COMPANY IS A TOTAL SCAM. PLEASE SAVE YOURSELF THE HEADACHE AND DO NOT USE THIS COMPANY.

Terrible service do not trust. Have said i have flied when we were in lockdown when i hadnt even left the country. I have been badgering for a refund since easter and not even all my vouchers offered. There seems to be no proof of my request being procesed.

Scammers, do not use. About 2k ish has been lost to the company. I would not even give it a star

I paid luggage fees through Kiwi for two trips. I had to pay for them again at the check in counter to my great surprise. And they were not cheap. What a big mess! They say the will review my refund request, and if approved, it will take 3 months. I learned my lesson the hard way.

My flight was cancelled by the airline. Kiwi.com verified that the ticket was eligible for a refund. I paid for "expedited processing" for them to secure the refund. That was on July 25th. Still no refund. British Airways told me they received the refund request and paid it to Kiwi.com in September. Kiwi.com's site says it is being refunded. So... where is the refund? I finally filed a dispute with my charge card company in November, but so far no luck.

They sell impossible tickets and then say it's your own fault for being stupid enough to book with them.

No refund for a cancelled flight (I have waited for 10+ months). I contact them time-to-time - we only promise to refund later.

I do not recommend this company. They just want to milk you for your money. Got my flight canceled two times, impossible to get someone on the phone, travel alternatives are not great. Horrible customer service, all they do is find lousy excuses. I paid for the priority refund and after 3 mounths still got nothing back. Is there any way to fill a complaint against them?

We had our mid April, 2020 flights canceled due to Covid. Do you think we have gotten our refund back for the canceled flights? The answer is no. We even paid them extra money to expedite the refund. What a waste in every way possible.

I would avoid them at all costs. They are difficult to communicate with.

If there was a zero star rating that's what I would have selected.